New regulations may apply after 01 January 2021
You can travel with an accredited or non-accredited assistance dog between these destinations:
In the UK
St Pancras International
Ashford International (only when travelling from the UK)
On the Continent
Paris Gare du Nord
Booking your journey
You have to book an assistance dog place so your dog has space to lie down beside you. We allow four dogs on each train and you can choose to travel at almost any time. Unfortunately, you aren’t able travel on a train that arrives in the UK after the last train from the UK has departed.
Call us on +44 (0) 3432 186 186 and choose option four to book your tickets.
To confirm your booking, we’ll need your assistance dog’s training documentation. What we need will depend on whether your dog’s accredited or not.
ACCREDITED ASSISTANCE DOGS
If your dog has been trained by an accredited association, we’ll ask for the name of their member organisation and the accredited association. After a quick check, we’ll be able to confirm your booking.
NON-ACCREDITED ASSISTANCE DOGS
If your dog isn’t trained by an accredited association, you’ll need to complete an application form and provide relevant details before we can confirm your booking. You’ll need to complete the form and send it to our Special Assistance team at least 48 hours before your journey.
Call us on +44 (0) 3432 186 186 and choose option four for more information.
If you need help getting to or from the train, you can book special assistance by calling our team on +44(0) 3432 186 186 and selecting option four. For more information, go to our special assistance page or download our Making Rail Accessible policy.
Getting a pet passport
The British government requires all animals coming into the UK have a pet passport – even if they usually live in the UK. So, you’ll need to make sure you get one for your assistance dog. Or you’ll need an official third-country certificate for non-EU listed countries and territories.
What is a pet passport?
Your assistance dog’s pet passport will show details of their microchip or tattoo, as well as their vaccinations and treatments. We’ll check it at the station, before you travel. If you’re travelling from the UK, you must make sure that your assistance dog is fully compliant with the rules of the EU PET Travel Scheme before it leaves the UK. If you’re travelling from the Continent and you don’t pass the checks, your dog won’t be able to travel.
How do I get a pet passport?
To get a pet passport or find out more, you need to get in touch with the Department for Environment, Food and Rural Affairs (DEFRA).
Phone: +44(0) 370 241 1710
On the day
DOCUMENTS TO BRING
- Your Eurostar ticket
- Your passport
Your dog’s documents
- Their Eurostar ticket
- Their pet passport
- Proof that they’ve been accepted for travel with Eurostar (validated documentation, a copy of your confirmation email or your case reference number)
WHERE TO GO
We recommend that you arrive at the station 75 minutes before your train departs. You need to go to the Eurostar Assist meeting point, next to the ticket gates. Our team will meet you there to explain everything and check your documents.
You can get in touch with our Eurostar Assist team every day between 9:00 and 17:00 by:
- Calling +44(0) 3432 186 186 (choose option four)
- Emailing email@example.com (with ‘Assistance Dog’ in the subject line)
If you need to reach us outside of these hours, you can speak to our Customer Care team by:
- Calling: 03432 186 186
- Speaking to them via Live Chat on eurostar.com
They’ll take your details and pass them on to the Eurostar Assist team, who’ll get in touch.