London St Pancras
London St Pancras International connects the UK with some of the most exciting cities on the continent. Here we’ll guide you through everything you need to know about the station, from when to arrive and the departure process to station facilities and onward connections, plus much more.
Eurostar Departures guide
When to arrive
When you arrive at the station, head to Eurostar Departures.
To ensure you have enough time for all pre-departure steps, please come to the station at the recommended time and not just before the gates close. All of our border and luggage checks take place before you depart, which means you can simply hop off the train when you arrive.
Our trains can carry up to 894 passengers, so there may be times when you experience queues at the station. This can particularly happen on peak days or when checks take a bit longer. But don’t worry – our staff will be on hand to guide you through the departures process and ensure you board your train.
| Standard & Standard Premier | Business Premier | Special Assist | |
|---|---|---|---|
| How long before departure should I arrive? (mins) | 90 | 45-60 | 60-75 |
| How long before departure does the gate close? (mins) | 30 | 15 | 30 |
Special assistance at the station
If you’re travelling with a disability or reduced mobility, free special assistance is there to help you get to and from the train. You must pre-book at least 48 hours before you’re due to travel for guaranteed assistance.
You’ll find everything you need to know about Special Assistance such as how to book, help with your luggage, parking and station facilities and much more on our Special Assistance page.
When you arrive at the station, head to the Eurostar Assist desk at Eurostar Departures.
Ticket gates
When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.
If a yellow slip is issued when you scan your ticket, it means that your seat has changed. Hold on to this as you’ll need it to find your seat when you board.
Tickets issued by other carriers may not have a barcode so you’ll need to speak to a member of our team.
Security
Next, there's a security check for you and your luggage. Please make sure that you don’t go over the luggage allowance and that you don’t bring anything which is prohibited. There are no weight restrictions, as long as you can safely lift and carry your luggage by yourself.
If you have a pacemaker, please inform the security team before going through the metal detector. You may be asked to show your medical device ID card.
Passport control
Your passport will be checked twice – first for UK exit checks and then by the French authorities. If you have a passport with an electronic chip (biometric passport), you can scan it at the ePassport gates, rather than using the manual passport control booth.
Eurostar departure lounge
In the Eurostar departure lounge you’ll find the following facilities:
The Station Pantry, where you can enjoy a range of snacks and drinks
Pret a Manger
A tax-free shop
Cash machines with currency in euros and pounds
Toilets with baby-changing facilities
Wi-fi
A bureau de change
A Changing Places facility
Business Premier Lounge
Business Premier travellers and Carte Blanche holders can access our dedicated Business Premier lounge where they’ll find:
Comfortable seating for working or relaxing
Cocktail and smoothie bar
Free wi-fi
A selection of snacks and drinks at two self-service bars
A range of complimentary newspapers and magazines
Power sockets at your seat
The Business Premier lounge is located next to the information desk in the departure lounge, to your right after French passport checks.
Boarding
Our trains leave from platforms 5 to 10. The platform your train departs from will be shown on the screens inside the departure lounge when boarding starts. Boarding will be announced around 20 minutes before departure.
Station details and facilities
Facilities at London St Pancras
An impressive range of shops including Fortnum & Mason, Calvin Klein, Chanel, Hamleys, Marks & Spencer, Paperchase and the White Company.
A selection of fantastic bars and restaurants like The Booking Office, Prime Burger, Yo! Sushi, and Searcys Brasserie & Champagne Bar.
Cash machines
A bureau de change
A luggage storage facility
Toilets with baby-changing facilities
A Click & Park car park
Find out more about London St Pancras station.
Lost property at London St Pancras
If you have lost something in our departure lounge or on board our trains, please email our Eurostar lost property office on lost.property@eurostar.com. All non-perishable items are kept for 28 days.
For anything lost in St Pancras International outside of the Eurostar area, you should contact the station’s lost property office on +44 (0)20 8090 9922 or customerservice@excess-baggage.com. Alternatively, you can register your lost item online.
How to get to London St Pancras
St. Pancras International is conveniently located in central London in the King’s Cross area and is easy to get to by National Rail, Underground (commonly referred to as ‘the tube’), London bus services, and car.
King’s Cross St Pancras Underground station is served by several tube lines including the Hammersmith & City, Circle, Metropolitan, Northern, Piccadilly and Victoria lines.
If you’re arriving by train, St Pancras can be reached from Euston station, Victoria station, and Paddington station in around half an hour.
If you’re planning to drive to St Pancras International, you’ll find a Click and Park car park at the station. With 315 spaces, it’s always open, with staff on hand 24/7. And if you’re arriving on a bike, there are plenty of cycle spaces too.