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WHEELCHAIR SPACE BOOKINGS

Find out everything you need to know about travelling in a wheelchair space on Eurostar.

Adult
with a wheelchair
with a wheelchair
concession fare

Each wheelchair user may take one companion.

Children under 16 must travel with a companion who’s at least 16 years old.

Passengers between 4 and 25 years old

So that we can find the best price for the National Rail part of your journey, please let us know the ages of all passengers who will be between 4 to 25 years old when you travel.

Choose Trains

Know before you go

From booking your trip and getting help at the station, to what to expect on board and at the other end, take a look at our handy tips for travelling in a wheelchair space.

Booking your ticket

All of our trains have wheelchair spaces, and you can travel between London, Ashford or Ebbsfleet and Paris, Brussels, Lille, Lyon, Avignon, Marseille, Disneyland® Paris or the French Alps.

Our wheelchair spaces are in Standard Premier or Business Premier but you’ll only pay for a Standard class ticket. You can also take a companion with you at a discounted rate.

At the moment, you can only book online if you’re travelling on one of our direct routes. If you’d like to venture further afield, just give us a call on +44 3432 186 186 or email contactus@eurostar.com.

Planning and packing

If you’ve booked a wheelchair space, we’ll make sure there’s a ramp to and from the platform wherever you’re travelling to and from.

If you need any extra help in London, Ashford, Ebbsfleet, Paris, Lille or Brussels, there’s no need to call us before you travel, either.

If you’d like special assistance in Lyon, Avignon, Marseille, Disneyland® Paris or the French Alps, call us on +44 3432 186 186 or email contactus@eurostar.com at least 48 hours before your trip.

Each adult can take two bags (each up to 85cm long) and one small item of hand luggage.

If you need help with your luggage, you can bring one bag that weighs up to 15kg.

Find out more about luggage.

At the station

Wherever you’re travelling to or from, there’s no need to call to arrange a ramp – we’ll make sure there’s one ready and waiting on the platform when you arrive.

There’s also no need to call if you need any extra help in London, Ashford, Ebbsfleet, Paris, Lille or Brussels.

For special assistance at our other stations, call us on +44 3432 186 186 or email contactus@eurostar.com at least 48 hours before your trip.

If you’re travelling to Paris, Lille, Brussels, Lyon, Avignon or Marseille, ticket gates close 30 minutes before departure.

For trains to Disneyland® Paris it’s 45 minutes and for ski trains it’s 60 minutes.

If you need a little extra help, make sure you arrive 75 minutes before your train leaves, then head to the Eurostar Assist welcome point or speak to one of our team.

After the ticket gates, there’s airport-style security, but without the fuss about liquids, so you can bring a bottle of bubbly or your morning coffee.

You’ll also need to have your passport to hand for checks by UK and French border control.

There’s step-free access to and from the platform and a ramp for boarding at all of our stations.

On the train

All of our wheelchair spaces are in Standard Premier and Business Premier, so you’ll enjoy extra space as well as a meal and drinks served en route, all for our lowest-priced Standard class fare.

You’ll sit in your wheelchair all the way, in a forward-facing space with a table, near the wheelchair accessible toilet.

If you’re travelling with a companion, they’ll be in the next seat.

Find out more in our special assistance guide

When you arrive

At your destination, you’ll be met by the special assistance team who’ll help you off the train. If you have any questions or concerns, just ask the onboard team en route.

There’s step-free access to and from the platforms and a ramp to get off the train at all of our stations.

To find out more about Eurostar special assistance, download our full guide.

FAQs

Can I book more than one wheelchair space?

At the moment you can only book one wheelchair space (with or without a companion) at a time. If you’d like to book more than one wheelchair space, you’ll need to make separate bookings.

Can I take more than one companion?

You can take one person at our discounted companion fare, and they’ll sit with you in Standard Premier or Business Premier on the train.

 

If you’re travelling with anyone else, they’ll need to book separately and will have to pay a regular fare. Once they’ve booked, they can log in to manage a booking to choose a seat near where you’re sitting.

If you’re travelling with children, call +44 3432 186 186 or email contactus@eurostar.com and we’ll make sure you all sit together.

Which travel class will I be in?

Our wheelchair spaces are all in Standard Premier or Business Premier but you’ll only pay for a Standard class ticket. You can also take a companion with you at a discounted rate.

Will I sit in my wheelchair or in a seat on board?

If you’ve booked a wheelchair space, you’ll need to stay in your wheelchair on board.

If you’d rather sit in a seat on board, you need to be able to walk 200m unaided and get on the train using the steps.

Just book a regular ticket in any travel class and if you have a folding wheelchair, you can put it in the luggage rack at the end of the coach.

Non-folding wheelchairs can be sent free of charge with our registered luggage service

Will there be a wheelchair accessible toilet near where I’m sitting?

Yes. All of our wheelchair spaces are near a wheelchair accessible toilet.

Can I get food on board?

Of course. Since our wheelchair spaces and companion seats are in Standard Premier and Business Premier, we’ll serve you a meal and drinks en route.

If you’d rather pack a picnic, you’re welcome to bring your own food and drink. The only limit is on how much alcohol you can bring.

Check our rules on alcohol

Will the special assistance team at my destination speak English?

Yes. All of our station team members speak English so if you need anything, just ask.

Can I bring a mobility scooter?

You can bring a battery-operated mobility scooter free of charge, as long as it’s no more than 70cm wide by 100cm long.

This is to make sure it fits in lifts, on ramps and in one of our onboard wheelchair spaces.

Scooters that use combustible fuel aren’t allowed on board any of our trains.

If you book a wheelchair space, you’ll need to sit in your scooter all the way.

If you’d rather sit in a seat on board, you need to be able to walk 200m unaided and get on the train using the steps.

You can then send your scooter free of charge with our registered luggage service