Flexible Tickets
The freedom to change your plans
With our flexible tickets, you can easily rearrange your trip if you need to, providing that you’re not changing the stations you’re travelling to or from.
How do flexible tickets work?
So, you’ve booked a trip but then you’re no longer able to go abroad. Don’t worry, our tickets are now more flexible than ever*. Because we know things can change quickly at the moment.
Here’s how they work across our travel classes:
You can easily rearrange your trip without paying an exchange fee up to 7 days before your departure time.
You can still change your booking within 7 days of your departure time, but you’ll need to pay a £30 non-refundable exchange fee for Standard tickets.
If you’re exchanging your ticket for a more expensive one, you’ll need to pay the difference in fare.
You can easily rearrange your trip without paying an exchange fee up to 7 days before your departure time.
You can still change your booking within 7 days of your departure time, but you’ll need to pay a £40 non-refundable exchange fee for Standard Premier tickets.
If you’re exchanging your ticket for a more expensive one, you’ll need to pay the difference in fare.
Our most flexible travel class allows you to change your tickets free of charge at any point before your journey or claim a refund up to 60 days after your planned departure.
With our boarding guarantee available, if you want to travel at a different time on the same day, we will find you a seat on a train that suits you, even if Business Premier is full.
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Terms and Conditions
Flexible tickets
*Customers can exchange tickets in Standard and Standard Premier as many times as they want without paying an exchange fee, as long as tickets are exchanged 7 days or more before the departure time of their individual journey. When tickets are exchanged within 7 days of the individual journey:
- adult tickets – will incur an exchange fee per person and per individual journey in Standard (£30) and in Standard Premier (£40). If your rearranged train is cancelled, we can only refund the price of your ticket and not any exchange or booking fees you’ve previously paid.
- child tickets – will not incur an exchange fee.
Tickets are non-refundable. Where tickets are exchanged for a higher priced ticket, customers will need to pay the difference. Where tickets are exchanged for a lower price ticket, the difference in price will not be refunded.