Bookings and exchanges
COVID-19: We’re currently receiving thousands of calls and emails. We're sorry we’re unable to provide our usual levels of service.
We’d strongly encourage you not to call our contact centre but to go to this page for all the latest travel updates and advice regarding coronavirus (COVID-19).
New booking: 02 400 67 31
Change an existing booking: 02 400 67 31 (be sure to have your six-letter booking reference to hand).
We’re here from 08:00 to 17:00 Monday to Friday (UK time) and closed at weekends.
Our phone lines will be closed during UK bank holidays.
Please note the following fees will apply to bookings and exchanges:
|
|
Standard* |
Standard Premier* |
Business Premier |
|||
|
Online |
Phone |
Online |
Phone |
Online |
Phone |
|
|
Bookings |
No fee |
€14 |
No fee |
€14 |
No fee |
No fee |
|
Exchanges |
€40* |
€40* + €14 |
€50* |
€50* + €14 |
No fee |
No fee |
*If you’re travelling in Standard or Standard Premier, you can change your ticket before the planned departure of your original train – subject to availability – by paying a fee (€40 for Standard, €50 for Standard Premier) plus any difference in fare, per person per leg of the journey.
Your exchange fees may be waived if you purchased a Flexible Ticket. Please visit our Flexible Bookings page to learn more.
Club Eurostar
COVID-19: We’re currently receiving thousands of calls and emails. We're sorry we’re unable to provide our usual levels of service.
We’d strongly encourage you not to call our contact centre but to go to this page for all the latest travel updates and advice regarding coronavirus (COVID-19).
If you have any queries about Club Eurostar membership, call:
UK: 03432 186 186
France: 01 70 70 60 88
Belgium: 02 400 67 31
Netherlands: 0207 16 83 25
Open from 08:00 to 17:00 Monday to Friday and closed at weekends (UK time).
Our phone lines will be closed during UK bank holidays.
Group bookings
COVID-19: We’re currently receiving thousands of calls and emails. We're sorry we’re unable to provide our usual levels of service.
We’d strongly encourage you not to call our contact centre but to go to this page for all the latest travel updates and advice regarding coronavirus (COVID-19).
To make a booking for more than nine people, you can speak to our Groups team by calling:
From the UK: 03448 224 800
Our Groups team is here from 08:00 to 17:00 Monday to Friday (UK time).
Our phone lines will be closed during UK bank holidays.
Comments and suggestions
COVID-19: We’re currently receiving thousands of calls and emails. We're sorry we’re unable to provide our usual levels of service.
We’d strongly encourage you not to call our contact centre but to go to this page for all the latest travel updates and advice regarding coronavirus (COVID-19).
To let us know how your trip went, get in touch with our Traveller Care team from 08:00 to 17:00 Monday to Friday and closed at weekends (UK time).
Our phone lines will be closed during UK bank holidays.
Email: Click here to fill out our online form.
Call: (+44) 03432 186 186
Otherwise, you can write to:
Eurostar Traveller Care team
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP
If you’ve submitted a claim to our Traveller Care team but are unsatisfied with the response, or if you haven’t received any response within the three months, you may wish to contact an alternative dispute resolution service.
Luggage services
To find out more about our luggage service for groups, or sending excess baggage and large items like bikes, musical instruments and sports equipment, call 03448 225 822
Lost property
If you’ve left something on the train or in one of our departure lounges email lost.property@eurostar.com.
Media enquiries
If you’d like a press pack or have any media-related queries, please email press.office@eurostar.com.
Otherwise, you can write to:
Eurostar Corporate Communications
Eurostar International Ltd.
Times House
Bravingtons Walk
London N1 9AW