CONTACT US

New booking: 02 400 67 31
Change an existing booking: 02 400 67 31 (be sure to have your six-letter booking reference to hand).
We’re here from 09:00 to 17:00 Monday to Friday (UK time) and 09:00 to 18:00 at weekends.

Please note the following fees will apply to bookings and exchanges:

	Standard*		Standard Premier*		Business Premier
	Online	Phone	Online	Phone	Online	Phone
Bookings	No fee	€14 call fee	No fee	€14 call fee	No fee	No fee
Exchanges	€40*	€40* + €14 call fee	€50*	€50* + €14 call fee	No fee	No fee

*If you’re travelling in Standard or Standard Premier, you can change your ticket before the planned departure of your original train – subject to availability – by paying a fee (€40 for Standard, €50 for Standard Premier) plus any difference in fare, per person per leg of the journey.

If you have any queries about Club Eurostar membership, call:

UK: 03432 186 186
France: 01 70 70 60 88
Belgium: 02 400 67 31
Netherlands: 0207 16 83 25

Open from 08:00 to 19:00 Monday to Friday and 09:00 to 17:00 at weekends.

To make a booking for more than nine people, you can speak to our Groups team by calling: 

From the UK: 03448 224 800

Our Groups team is here from 09:00 to 17:00 Monday to Friday.

To let us know how your trip went, get in touch with our Traveller Care team from 08:00 to 20:00 Monday to Friday and 09:00 to 18:00 at weekends.

Email: traveller.care@eurostar.com
Call: (+44)  03432 186 186

Otherwise, you can write to:
Eurostar Traveller Care team
2^nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP

If you’ve submitted a claim to our Traveller Care team but are unsatisfied with the response, or if you haven’t received any response within the three months, you may wish to contact an alternative dispute resolution service.

To find out more about our luggage service for groups, or sending excess baggage and large items like bikes, musical instruments and sports equipment, call 03448 225 822

If you’ve left something on the train or in one of our departure lounges, call 03448 224 411. Otherwise, email lost.property@eurostar.com.

If you’d like a press pack or have any media-related queries, please email press.office@eurostar.com.

 

Otherwise, you can write to:

Eurostar Corporate Communications
Eurostar International Ltd.
Times House
Bravingtons Walk
London N1 9AW