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London St Pancras

Pancras Road, London, NW1

Your London St Pancras International station guide

London St Pancras International connects the UK with some of the most exciting cities on the continent. Here we’ll guide you through everything you need to know about the station, from when to arrive and the departure process to station facilities and onward connections, plus much more.

Eurostar departures guide

When to arrive

When you arrive at the station, head to Eurostar Departures.

To ensure you have enough time for all pre-departure steps, please come to the station at the recommended time and not just before the gates close. All of our border and luggage checks take place before you depart, which means you can simply hop off the train when you arrive.

Our trains can carry up to 894 passengers, so there may be times when you experience queues at the station. This can particularly happen on peak days or when checks take a bit longer. But don’t worry – our staff will be on hand to guide you through the departures process and ensure you board your train.

Find out more here.

Ticket gates

When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.

If you scan your ticket and a new one is issued, it means that your seat has changed. Hold on to it. You’ll need it to find your new seat when you board.

Tickets issued by other carriers may not have a barcode so you’ll need to speak to a member of our team.

Are you a Business Premier traveller or a Carte Blanche or Étoile member? You can streamline your experience with SmartCheck. Just download the SmartCheck enroller app iProov.me (by our partners iProov) on your smartphone, scan your passport, and upload your ticket details. Then you can walk through our dedicated SmartCheck lane without scanning your ticket. Take a look at our SmartCheck page to learn more.

Security

Next, there's a security check for you and your luggage. Please make sure that you don’t go over the luggage allowance and that you don’t bring anything which is prohibited.

There are no weight restrictions, as long as you can safely lift and carry your luggage by yourself.

If you have a pacemaker, please inform the security team before going through the metal detector. You may be asked to show your medical device ID card.

Passport control

Your passport will be checked twice – first for UK exit checks and then by the French authorities.

If you’re using SmartCheck, you won’t need to go through UK exit checks. Follow the SmartCheck lane straight to French passport control.

Please note: We’re making a few improvements to our passport control area, and our e-gates will also be closed. Don’t worry, we’ll guide you through passport checks during the works.

Eurostar departure lounge

In the Eurostar departure lounge you’ll find the following facilities:

  • The Station Pantry, where you can enjoy a range of snacks and drinks
  • Pret a Manger
  • A tax-free shop
  • Cash machines with currency in euros and pounds
  • Unisex toilets (due to ongoing works)
  • Wi-fi
  • A bureau de change
  • A Changing Places facility

Business Premier Lounge

Business Premier travellers, Carte Blanche and Etoile members holders can access our dedicated Business Premier lounge where they’ll find:

  • Comfortable seating for working or relaxing
  • Cocktail and smoothie bar
  • Free wi-fi
  • A selection of snacks and drinks at two self-service bars
  • A range of complimentary newspapers and magazines
  • Power sockets at your seat


The Business Premier lounge is located next to the information desk in the departure lounge, to your right after French passport checks.

Boarding

Our trains leave from platforms 5 to 10. The platform your train departs from will be shown on the screens inside the departure lounge when boarding starts. Boarding will be announced around 20 minutes before departure.

Station details and facilities

Facilities at London St Pancras

  • An impressive range of shops including Fortnum & Mason, Calvin Klein, Chanel, Hamleys, Marks & Spencer, Paperchase and the White Company.
  • A selection of fantastic bars and restaurants like The Booking Office, Prime Burger, Yo! Sushi, and Searcys Brasserie & Champagne Bar.
  • Cash machines
  • A bureau de change
  • A luggage storage facility
  • Self-service ticket machines
  • Toilets with baby-changing facilities
  • Click & Park car park
  • Find out more about London St Pancras station.

Lost property at London St Pancras

If you have lost something in our departure lounge or on board our trains, please email our Eurostar lost property office on lost.property@eurostar.com. All non-perishable items are kept for 28 days.

For anything lost in St Pancras International outside of the Eurostar area, you should contact the station’s lost property office on +44 (0)20 8090 9922 or customerservice@excess-baggage.com. Alternatively, you can register your lost item online.

How to get to London St Pancras

St. Pancras International is conveniently located in central London in the King’s Cross area and is easy to get to by National RailUnderground (commonly referred to as ‘the tube’), London bus services, and car.

King’s Cross St Pancras Underground station is served by several tube lines including the Hammersmith & City, Circle, Metropolitan, Northern, Piccadilly and Victoria lines.

If you’re arriving by train, St Pancras can be reached from Euston station, Victoria station, and Paddington station in around half an hour.

If you’re planning to drive to St Pancras International, you’ll find a Click and Park car park at the station. With 315 spaces, it’s always open, with staff on hand 24/7. And if you’re arriving on a bike, there are plenty of cycle spaces too.

Accessible travel

Booking Accessible Travel

If you’re travelling with a disability or reduced mobility, free accessible travel assistance is there to help you get to and from the train. You must pre-book at least 24 hours before you’re due to travel for guaranteed assistance.

You’ll find everything you need to know about Accessible Travel such as how to book, help with your luggage, parking and station facilities and much more on our Accessible Travel page.


When you arrive at the station, head to the Eurostar Assist desk at Eurostar Departures.

Connections in London

King’s Cross Station

It’s less than a 5-minute walk between King’s Cross and St Pancras International stations – in fact they even share a tube stop.


Euston Station

It’s about a 15-minute walk between Euston station and St Pancras or 1 stop on the tube.

To St Pancras: northbound Victoria line or southbound Northern line

From St Pancras: southbound Victoria line or northbound Northern line

Approx. journey time: 10 mins

From Paddington: eastbound Hammersmith & City or Circle line

From St Pancras: westbound Circle or Hammersmith & City line

Approx. journey time: 20 minutes

From Marylebone: southbound Bakerloo line, change at Baker Street and take the eastbound Metropolitan, Hammersmith & City or Circle lines

From St Pancras: westbound Metropolitan, Hammersmith & City or Circle lines, change at Baker Street and take the northbound Bakerloo line.

Approx. journey time: 25 minutes

From Victoria: northbound Victoria line

From St Pancras: southbound Victoria line

Approx. journey time: 20 minutes

From Liverpool Street: westbound Metropolitan, Circle or Hammersmith & City lines

From St Pancras: eastbound Metropolitan, Circle or Hammersmith & City lines.

Approx. journey time: 15 minutes

From Waterloo: northbound Bakerloo line, change at Oxford Circus and take the northbound Victoria line.

From St Pancras: southbound Victoria line, change at Oxford Circus and take the southbound Bakerloo line.

Approx. journey time: 25 mins

From London Bridge: northbound Northern line

From St Pancras: southbound Northern line

Approx. journey time: 25 minutes

From Fenchurch Street: Tower Hill tube is about a 10-minute walk, then take the Circle line towards Hammersmith.

From St Pancras: Take the Circle line towards Edgware Road and get off at Tower Hill station. Fenchurch Street Station is a 10-minute walk from there.

Approx. journey time: 25 minutes

Travel Documents - UK passport and visa

Travel documents

What travel documents do you need to travel on Eurostar? Find the answers you need here.

Read more - Travel documents
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Customs

Everything you need to know about custom regulations when travelling between the UK and Europe.

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Station guides

Everything you need to know about all of our stations, including facilities and departure process, plus much more.

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