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Outside of St Pancras station on a sunny day.

London St Pancras

Pancras Road, London, NW1

London St Pancras International connects the UK with some of the most exciting cities on the continent. Here we’ll guide you through everything you need to know about the station, from when to arrive and the departure process to station facilities and onward connections, plus much more.

Eurostar Departures guide

time

When to arrive

When you arrive at the station, head to Eurostar Departures.


To ensure you have enough time for all pre-departure steps, please come to the station at the recommended time and not just before the gates close. All of our border and luggage checks take place before you depart, which means you can simply hop off the train when you arrive.


Our trains can carry up to 894 passengers, so there may be times when you experience queues at the station. This can particularly happen on peak days or when checks take a bit longer. But don’t worry – our staff will be on hand to guide you through the departures process and ensure you board your train.

Standard & Standard PremierBusiness PremierSpecial Assist
How long before departure should I arrive? (mins)

90

45-60

60-75

How long before departure does the gate close? (mins)

30

15

30

disabled

Special assistance at the station

If you’re travelling with a disability or reduced mobility, free special assistance is there to help you get to and from the train. You must pre-book at least 48 hours before you’re due to travel for guaranteed assistance.

You’ll find everything you need to know about Special Assistance such as how to book, help with your luggage, parking and station facilities and much more on our Special Assistance page.


When you arrive at the station, head to the Eurostar Assist desk at Eurostar Departures.

ticketGate

Ticket gates

When you arrive at the ticket gates, simply scan the barcode on your paper ticket or on your mobile. You need to scan each ticket individually. If you don’t scan your ticket, there’s a chance your seat will be given to someone else.


If a yellow slip is issued when you scan your ticket, it means that your seat has changed. Hold on to this as you’ll need it to find your seat when you board.

Tickets issued by other carriers may not have a barcode so you’ll need to speak to a member of our team.

security

Security

Next, there's a security check for you and your luggage. Please make sure that you don’t go over the luggage allowance and that you don’t bring anything which is prohibited. There are no weight restrictions, as long as you can safely lift and carry your luggage by yourself.

If you have a pacemaker, please inform the security team before going through the metal detector. You may be asked to show your medical device ID card.

passport2

Passport control

Your passport will be checked twice – first for UK exit checks and then by the French authorities. If you have a passport with an electronic chip (biometric passport), you can scan it at the ePassport gates, rather than using the manual passport control booth.

lounge

Eurostar departure lounge

In the Eurostar departure lounge you’ll find the following facilities:

The Station Pantry, where you can enjoy a range of snacks and drinks

Pret a Manger

A tax-free shop

Cash machines with currency in euros and pounds

Toilets with baby-changing facilities

Wi-fi

A bureau de change

A Changing Places facility

seat2

Business Premier Lounge

Business Premier travellers and Carte Blanche holders can access our dedicated Business Premier lounge where they’ll find:

Comfortable seating for working or relaxing

Cocktail and smoothie bar

Free wi-fi

A selection of snacks and drinks at two self-service bars

A range of complimentary newspapers and magazines

Power sockets at your seat


The Business Premier lounge is located next to the information desk in the departure lounge, to your right after French passport checks.

train2

Boarding

Our trains leave from platforms 5 to 10. The platform your train departs from will be shown on the screens inside the departure lounge when boarding starts. Boarding will be announced around 20 minutes before departure.

Station details and facilities

Facilities at London St Pancras
passenger

An impressive range of shops including Fortnum & Mason, Calvin Klein, Chanel, Hamleys, Marks & Spencer, Paperchase and the White Company.

drinks

A selection of fantastic bars and restaurants like The Booking Office, Prime Burger, Yo! Sushi, and Searcys Brasserie & Champagne Bar.

upgrade

Cash machines

value

A bureau de change

luggage

A luggage storage facility

children

Toilets with baby-changing facilities

taxi

Click & Park car park

Find out more about London St Pancras station.

Lost property at London St Pancras
email

If you have lost something in our departure lounge or on board our trains, please email our Eurostar lost property office on lost.property@eurostar.com. All non-perishable items are kept for 28 days.

phone

For anything lost in St Pancras International outside of the Eurostar area, you should contact the station’s lost property office on +44 (0)20 8090 9922 or customerservice@excess-baggage.com. Alternatively, you can register your lost item online.

How to get to London St Pancras
publicTransport

St. Pancras International is conveniently located in central London in the King’s Cross area and is easy to get to by National RailUnderground (commonly referred to as ‘the tube’), London bus services, and car.

connections

King’s Cross St Pancras Underground station is served by several tube lines including the Hammersmith & City, Circle, Metropolitan, Northern, Piccadilly and Victoria lines.

train2

If you’re arriving by train, St Pancras can be reached from Euston station, Victoria station, and Paddington station in around half an hour.

bike

If you’re planning to drive to St Pancras International, you’ll find a Click and Park car park at the station. With 315 spaces, it’s always open, with staff on hand 24/7. And if you’re arriving on a bike, there are plenty of cycle spaces too.

Connections in London