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With high numbers of people travelling, our contact centre is exceptionally busy. The best way to contact us is via our Contact Us form. We will prioritise urgent requests and respond as quickly as possible. If we need more information we will call you directly. For some queries, you can find answers by visiting our online Help Centre.

Contact Eurostar

The best way to contact us is via our Contact Us form where you can provide all details about your enquiry, including attachments where applicable. This allows us to prioritise and investigate queries more efficiently.

Our customer service team is available:

Monday to Sunday - 08:00 - 20:00 (CET time)

For travel to or from London (St Pancras International) you can write to:

Eurostar Contact Centre
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP
United Kingdom

To let us know how your trip went, get in touch with our Traveller Care team. If you’ve submitted a claim to our Traveller Care team but are unsatisfied with the response, or if you haven’t received any response within three months, you may wish to contact an alternative dispute resolution service.

For any other travel excluding travel to or from London you can write to:

Eurostar Contact Centre,
Place Marcel Broodthaers 4,
1060
Saint-Gilles,
BELGIUM

For all travel, call us on: UK: +44 (0)3432 186 186, France: +33 (0)1 70 70 60 88, Netherlands: +31 (0)20 532 32 32 or Germany: +49 (0)30 7007 0000 (cost of a local call depending on the operator)

If you’ve left something on the train or in one of our departure lounges:

For travel to or from London (St Pancras International):

How to report a lost item depends on where you left it. Please visit our Lost Property page to find out more.

For any other travel excluding travel to or from London:

Call us to find more about lost property: UK: +44 (0)3432 186 186, France: +33 (0)1 70 70 60 88, Netherlands: +31 (0)20 532 32 32 or Germany: +49 (0)30 7007 0000 (cost of a local call depending on the operator)

Our customer service team is available:

Monday to Sunday - 08:00 - 20:00 (CET time)

If you have any media-related queries, please email press.office@eurostar.com.

Otherwise, you can write to:

Eurostar Corporate Communications
Eurostar International Ltd
Kings Place | 6th Floor | 90 York Way
London N1 9AG
United Kingdom

For all partnership-related queries, please email partnership@eurostar.com.

  • Book online (no service fee)
  • Manage your booking online:

- download your ticket
- upgrade*
- change your travel date or time*
- select your seat (journeys to/from London only)
- select your meal preference if you have a Business Premier or Standard Premier ticket (journeys to/from London only)
- view your options if your train is cancelled

*You may have to pay exchange fees and/or the difference in price between your old and your new ticket. Please refer to your ticket after-sales conditions. Find out more about Eurostar's fares and fees here.

Still need help?

The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible. If your query is about an existing booking, please provide your booking reference. Or call us on: UK: +44 (0)3432 186 186, France: +33 (0)1 70 70 60 88, Netherlands: +31 (0)20 532 32 32 or Germany: +49 (0)30 7007 0000 (cost of a local call depending on the operator). A €14 service fee may apply should you choose to book.

Our customer service team is available:

Monday to Sunday - 08:00 - 20:00 (CET time)

Looking to make a booking for 10 people or more?

Visit our Group travel page to find out how we can help you plan your journey.

For travel to or from London (St Pancras International):

Get a quote or email groups@eurostar.com to find out more. You can also reach us on the phone:

  • +44 (0)3448 224 800 for English
  • +33 (0)1 86 65 30 41 for French

Our team is available:

Monday to Friday - 08:00 - 18:00 (UK time)

For any other travel excluding travel to or from London:

Email thalysgroups@eurostar.com gives us a call, from:

  • the Netherlands: +31 20 532 15 60
  • Belgium: +32 2 586 18 04
  • France: +33 1 86 65 30 41
  • Germany: +49 30 91739258

Our team is available:

Monday to Friday: 09:00 - 17:00 (CET time)

Prefer to call us?

For Groups enquiries across all of our destinations, please call France: +33 (0)1 86 65 30 41, Netherlands: +31 (0)20 532 15 60 or Germany: +49 (0)30 9173 9258 (cost of a local call depending on the operator)

Log into your Club Eurostar account to:

- Claim, redeem or share points,
- View your points statement,
- Update your account details.


Still need help?

The best way to contact us is via our Contact Us form. This allows us to prioritise queries and respond as quickly and efficiently as possible.

Alternatively, call us on: UK: +44 (0)3432 186 186, France: +33 (0)1 70 70 60 88, Netherlands: +31 (0)20 532 32 32 or Germany: +49 (0)30 7007 0000 (cost of a local call depending on the operator).

Our customer service team is available:

Monday to Sunday - 08:00 - 20:00 (CET time)

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Train + Hotel

† Savings based on Train + Hotel package bookings on Eurostar.com when compared at the time of booking to the price of the same standalone train and standalone hotel booked separately on Eurostar.com.

Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). AWP Assistance UK Limited FCA registration number is 311909. FCA authorisation can be checked on the FCA register at https://www.fsa.gov.uk/register/ | E-mail: Insurance@allianz-assistance.co.uk

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