TRAVEL NEWS

Travelling on 01 October? 

There will be a national strike across the UK railway network on that day. Although the strike doesn’t involve Eurostar staff, it will have an impact on our timetable as running hours have been reduced on UK rail lines, including the high-speed line we use.  
 
This means we’ll be running a reduced timetable on 01 October.  
 
Check our revised timetable to find out if your train is cancelled or the departure and arrival times have changed.  
 
If your Eurostar train is cancelled, you can: 
 

• Exchange your booking for free to travel at a different time/date in the same travel class, subject to availability OR 
• Cancel your booking and claim a Eurostar e-voucher valid for 12 months OR 
• Cancel your booking and claim a refund from where you originally bought your ticket. 

 
Find out more about your options.  
 
If your train is now departing at a different time, please download your ticket again for up-to-date information and arrive at the station at the recommended time shown on your updated ticket. 
 
If your train is scheduled to run, there will still be major disruption to local railway traffic in the UK, which may affect connecting journeys. Please plan your journey to/from St Pancras International carefully and allow extra time. 

Travelling on 05 October? 

Eurostar will operate as normal and the London Underground will remain open. However, disruption is to be expected on other trains in the UK, including London Overground trains. 

Please allow extra time to travel to/from London and check for updates if you’re taking a connecting train in the UK.
 

To help Ukrainian nationals travelling to the UK, we can offer a free Eurostar ticket from any Eurostar station to London St. Pancras International.

If you have a valid visa to enter the UK, along with your Ukrainian passport, please speak to a member of the Eurostar team at Paris Nord, Brussels-Midi, Lille Europe, Rotterdam Centraal or Amsterdam Central stations, and they will issue a ticket for travel to London.

It is important to arrive with the necessary visa documents, as these will be checked by the UK Border Force during the check-in process.

At Amsterdam Centraal and Rotterdam Centraal, there are ticket gates between the station entrance and the Eurostar departures building. When you reach the gates, please press the assistance button, or speak to a nearby member of station staff who will let you through the gates. Then, head straight to the Eurostar departures building located at the end of platform 15b in Amsterdam Centraal, and in the middle of platform 2 in Rotterdam Centraal. Your Eurostar ticket to London will be issued at the Eurostar departures building. 

The UK government is regularly reviewing the criteria for Ukrainian refugees to enter the UK, so we would strongly recommend contacting the British Embassy or checking the UK government website for the latest information.

All train operators across England, Scotland and Wales are offering free onward travel if your final destination is outside London. To qualify, you will need to show your Ukrainian passport and your Eurostar ticket, and you will have 48 hours from arrival in the UK to complete your journey. 

You will also be able to travel for free across London by bus, tram, underground or Docklands Light Railway (DLR) services, to help you to reach your destination. More information on the National Rail website. 

For information, we are unfortunately unable to accept pets for travel on Eurostar. If you are travelling with a guide or assistance dog, please speak to our team in the station.

We’re not selling any tickets between St Pancras International, Rotterdam Centraal and Amsterdam Centraal on the following dates until the timetables have been confirmed:

• Saturday 24 to Sunday 25 September 2022
• Saturday 08 to Sunday 09 October 2022
• Saturday 15 to Sunday 16 October 2022
• Saturday 22 to Sunday 23 October 2022
• Saturday 29 to Sunday 30 October 2022
• Saturday 05 to Sunday 06 November 2022
• Friday 11 to Sunday 13 November 2022
• Saturday 19 to Sunday 20 November 2022
• Saturday 03 to Sunday 04 December 2022
• Saturday 17 and Sunday 18 December 2022