There will be a general strike in France on 31 January, involving demonstrations and widespread disruption in multiple sectors. The strike will have an impact on the availability of some of our crew.
This means, we’ll be running a revised timetable on 31 January.
Check the list of cancelled trains
If your train is not listed, it’s scheduled to run as normal.
If your Eurostar train is cancelled, you can:
• Exchange your booking for free to travel at a different time/date in the same travel class (subject to availability). OR
• Cancel your booking and claim a Eurostar e-voucher valid for 12 months OR
• Cancel your booking and claim a refund from where you originally bought your ticket. If you bought your ticket directly from Eurostar, your claim will be processed within 28 days.
Find out more about your options.
Booked a Train + Hotel package with us?
You won’t be able to see all of your options online. Our contact centre team will be in touch with you if they haven’t contacted you already.
If your train to/from Paris or Lille is running, there will still be major disruption to public transport, train connections and other public or private services in France. Please plan ahead and allow extra time for your journey. If you prefer to avoid travelling on 31 January, you can exchange your ticket for free for travel at a different date/time in the same travel class.
If your train to/from Brussels, Rotterdam or Amsterdam is running, your journey will not be impacted by the situation in France.
To help Ukrainian nationals travelling to the UK, we can offer a free Eurostar ticket from any Eurostar station to London St. Pancras International.
If you have a valid visa to enter the UK, along with your Ukrainian passport, please speak to a member of the Eurostar team at Paris Nord, Brussels-Midi, Lille Europe, Rotterdam Centraal or Amsterdam Central stations, and they will issue a ticket for travel to London.
It is important to arrive with the necessary visa documents, as these will be checked by the UK Border Force during the check-in process.
At Amsterdam Centraal and Rotterdam Centraal, there are ticket gates between the station entrance and the Eurostar departures building. When you reach the gates, please press the assistance button, or speak to a nearby member of station staff who will let you through the gates. Then, head straight to the Eurostar departures building located at the end of platform 15b in Amsterdam Centraal, and in the middle of platform 2 in Rotterdam Centraal. Your Eurostar ticket to London will be issued at the Eurostar departures building.
The UK government is regularly reviewing the criteria for Ukrainian refugees to enter the UK, so we would strongly recommend contacting the British Embassy or checking the UK government website for the latest information.
All train operators across England, Scotland and Wales are offering free onward travel if your final destination is outside London. To qualify, you will need to show your Ukrainian passport and your Eurostar ticket, and you will have 48 hours from arrival in the UK to complete your journey.
You will also be able to travel for free across London by bus, tram, underground or Docklands Light Railway (DLR) services, to help you to reach your destination. More information on the National Rail website.
For information, we are unfortunately unable to accept pets for travel on Eurostar. If you are travelling with a guide or assistance dog, please speak to our team in the station.