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Wheelchair user space bookings

Know before you go

From booking your trip and getting help at the station, to what to expect on board and at the other end, take a look at our handy tips for travelling in a wheelchair space.

All of our trains have wheelchair spaces but the booking process is different depending on where you are travelling from and to.

Booking your ticket

Our wheelchair user spaces are in Standard Premier or Business Premier, but you’ll only pay for a Standard class ticket. You can also take a companion with you at a discounted rate.

At the moment, you can only book online if you’re travelling on one of our direct routes. If you’d like to travel beyond Paris, Brussels, Lille, Amsterdam, Rotterdam, or for more information about booking a wheelchair space, email us using this contact form (select accessible travel, then wheelchair travel from the drop-down menu) or give us a call on +44 (0)3432 186 186 (select your language, then option 6).

Planning and packing

If you’ve booked a wheelchair space and would like us to assist you with any other needs, we recommend you pre-book assistance at least 24 hours before you travel. If you’re unable to pre-book assistance, we’ll do our best to provide the necessary assistance on the day of travel, but we can’t guarantee you’ll leave on your initial departing train. We may have to move you to a later train free of charge.

If you’d like assistance with your luggage, our teams in the UK, France and Belgium can help with up to two bags at a maximum weight of 15kg per bag. We’re unable to help with bags more than 15kg. Please note that we won’t be able to help you with your bags in Rotterdam and Amsterdam.

To request assistance, email us using this contact form (select the accessible travel button) or call us on +44 (0)3432 186 186 (select your language, then option 6) at least 24 hours before your trip.

At the station

If you’ve requested assistance, make sure you arrive at least 60 minutes before your train leaves.

If you’re travelling from London St Pancras International, please head to Eurostar Assistance booth 5 or speak to one of our team.

If you’re travelling from Paris Gare du Nord, Brussels-Midi/Zuid or Lille Europe, please go to the designated assistance meeting points in the station or see a member of Eurostar staff.

If you’re travelling from our Dutch stations (Amsterdam Centraal or Rotterdam Centraal), please see a member of the NS local assistance team.

Ticket gates close 30 minutes before departure, but please arrive at least 60 minutes before departure and not just before gate closing time. After the ticket gates, there’s airport-style security, but without the fuss about liquids, so you can bring a bottle of bubbly or your morning coffee. You’ll also need to have your passport at hand for checks by UK and EU border control. There’s step-free access to and from the platform and a ramp for boarding at all of our stations.

On the train

All of our wheelchair spaces are in Standard Premier and Business Premier, so you’ll enjoy extra space as well as a meal and drinks served during the journey, all for our fixed wheelchair user fare. You’ll sit in your wheelchair all the way, in a space with a table, near the wheelchair accessible toilet. If you’re travelling with a companion, they’ll be in the seat next to you.


When you arrive

At your destination, you’ll be met by the assistance team who’ll help you off the train. If you have any questions or concerns, just ask the onboard team during your journey. There’s step-free access to and from the platforms and a ramp to get off the train at all of our stations.

Need more information about accessible travel?

To find out more about Eurostar accessible travel, please download our guide: Making rail accessible: Helping older and disabled passengers (PDF) and our Making rail accessible: Helping older and disabled passengers (audio version) is also available.

For more information about our onboard accessibility features, including priority seats, download our rolling stock guide (PDF) and our rolling stock guide (audio version) is also available.

You can also

  • Email us using this contact form and by selecting the accessible travel button. If we need more information we will call you directly
  • Call us on +44 (0)3432 186 186 (select your language, then option 6)

Frequently asked questions

At the moment you can only book one wheelchair space (with or without a companion) at a time.

If you’d like to book more than one wheelchair space, you’ll need to make separate bookings.

You can take a companion at our discounted companion fare. They’ll sit with you on the train.

If you’re travelling with children, get in touch using this contact form (select Assistance, then Travelling with children) or call us on +44 (0)3432 186 186 (select your language, then option 6) and we’ll make sure you all sit together.

If you have any questions about travelling with a companion, call us on the above number or use our contact form (select Assistance from the menu).

Yes. To make sure it fits in lifts, on ramps and in the onboard wheelchair space, it needs to be no bigger than 70cm wide and 120cm long.

Our wheelchair spaces are all in Standard Premier or Business Premier but you’ll only pay for a fixed wheelchair user fare. You can also take a companion with you at a discounted rate.

If you’ve booked a wheelchair space, you’ll need to stay in your wheelchair on board.

If you’d rather sit in a seat on board, you need to be able to walk 200m unaided and get on the train using the steps. Just book a regular ticket in any travel class and place your folding wheelchair in the luggage racks. If your folding wheelchair does not fit in the luggage racks, please seek the Train Manager who will be able to advise on another location to store it.

Of course. Since our wheelchair spaces and companion seats are in Standard Premier and Business Premier, we’ll serve you a meal and drinks en route.

If you’d rather pack a picnic, you’re welcome to bring your own food and drink. The only limit is on how much alcohol you can bring. Check our rules on alcohol.

You can bring a battery-operated mobility scooter free of charge, providing it features an anti-tip device and is:

  • No more than 70cm (700)mm wide
  • No more than 120cm (1200mm) long
  • A maximum weight of 300kg (this includes the weight of the customer)

This is to make sure it fits in lifts, on ramps and in one of our onboard wheelchair spaces.

Please note that you won’t be able to charge your mobility scooter at any point of your journey, whether that is in our Eurostar stations or on board our trains. Do ensure your electric mobility aid has enough battery charge for your entire journey before you set off.

If you book a wheelchair space, you’ll need to sit in your mobility scooter all the way.

If you’d rather sit in a seat on board, you need to be able to walk 200m unaided and get on the train using the steps. Just book a regular ticket in any travel class and place your folding mobility scooter in the luggage racks. If your folding mobility scooter does not fit in the luggage racks, please seek the train manager who will be able to advise on another location to store it.


Important: Mobility scooters that use combustible fuel aren’t allowed on board any of our trains.

Booking your ticket

Our wheelchair spaces are in Premium, but you’ll only pay for a Standard class ticket. You’ll also be able to take a companion with you at a discounted rate.

You can book at this rate on our website, selecting "Wheelchair user" below "1 adult" in the booking tab.

If you would like to book a wheelchair rate over the phone, or if you need assistance at the station and/or during boarding, you can speak to one of our assistance-trained Customer Care Advisors on:

  • From the UK: +44 (0)3432 186 186
  • From Belgium: +32 (0)2 400 6776
  • From France: +33 (0)1 70 70 60 88
  • From Germany: (+49) (0) 30 700 70000
  • From the Netherlands: (+31) (0) 205323232


Travelling with a companion

Your companion will pay a discounted companion fare and sit with you on the train.

If you’re travelling with children, either: 

  • Get in touch using this contact form (select assistance, and then travelling with children)
  • Call us (use the numbers above)

Restrictions

Wheelchairs

Your wheelchair must:

  • Be no more than 700mm (70cm) wide
  • Be no more than 1200mm (120cm) long (including the footplate)
  • Weigh a maximum of 300kg (including the weight of the customer)

Electric wheelchairs or mobility scooters

Your electric wheelchair or mobility scooter must:

  • Be no more than 700mm (70cm) wide
  • Be no more than 1200mm (120cm) long (including the footplate)
  • Weigh a maximum of 300kg (including the weight of the customer)
  • Have an anti-tip device
  • Not use combustible fuels
  • Not be charged on board or in our stations

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Train + Hotel

† Savings based on Train + Hotel package bookings on Eurostar.com when compared at the time of booking to the price of the same standalone train and standalone hotel booked separately on Eurostar.com.

Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). AWP Assistance UK Limited FCA registration number is 311909. FCA authorisation can be checked on the FCA register at https://www.fsa.gov.uk/register/ | E-mail: Insurance@allianz-assistance.co.uk

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