GUIDE AND ASSISTANCE DOGS

You can travel with an accredited or non-accredited guide or assistance dog between these destinations:

In the UK:

St Pancras International


On the Continent:

Paris Gare du Nord

Brussels-Midi/Zuid

Lille Europe

Amsterdam

Rotterdam

You have to book a guide or assistance dog place so your dog has space to lie down beside you. We allow four dogs on each train and you can choose to travel at almost any time. Unfortunately, you aren’t able to travel on a train that arrives in the UK after the last train from the UK has departed.

You must book your guide or assistance dog’s ticket before travelling. Please email us using this contact form at least 48 hours before departure and select special travel needs, then assistance dogs from the drop-down menu. Or call us on +44 (0)3432 186 186 (select your language, then option 4).

To confirm your booking, we’ll need your guide or assistance dog’s training documentation. What we need will depend on whether your dog’s accredited or not.

ACCREDITED GUIDE AND ASSISTANCE DOGS

If your dog has been trained by an accredited association, we’ll ask for the name of their member organisation and the accredited association. After a quick check, we’ll be able to confirm your booking.

Member organisations:

Assistant Dogs UK

Assistance Dogs Europe

Assistance Dogs International

International Guide Dog Federation

NON-ACCREDITED GUIDE AND ASSISTANCE DOGS

If your dog isn’t trained by an accredited association, you’ll need to complete an application form and provide relevant details before we can confirm your booking. You’ll need to complete the form and send it to our Special Assistance team at least 48 hours before your journey. 

For more information, email us using this contact form at least 48 hours before departure and select special travel needs, then assistance dogs from the drop-down menu. Or call us on +44 (0)3432 186 186 (select your language, then option 4).

SPECIAL ASSISTANCE 

If you need help getting to or from the train, you can book special assistance by emailing our team using this contact form at least 48 hours before departure and selecting special travel needs, then special assistance from the drop-down menu. Or call us on +44 (0)3432 186 186 (select your language, then option 4). For more information, go to our special assistance page or download our Special Assistance Guide. 

Important: Please check that your dog has the correct documents and vaccinations well in advance. Otherwise, your dog may be placed in quarantine for up to four months.

When travelling between the UK and the EU, your pet needs the following:

• their own Eurostar ticket
• a micro-chip (in line with the technical requirements of Annex II of the EU Regulation on the movement of pets) or has a clearly readable tattoo if applied before 3 July 2011
• a valid rabies vaccination
• treatment against the tapeworm Echinococcus multilocularis (needs to be done 1-5 days before departure).
• an EU animal health certificate, when travelling to a non-EU country. If you are travelling between EU countries then a valid pet passport will be acceptable. 

Check the rules of the country you’re travelling to for any additional restrictions or requirements before you travel.

Pet Travel Helpline

If you have any general questions, you can call the Pet Travel Helpline on +44 (0) 370 241 1710 (Mon to Fri, 08:30–17:00 UK time) or email pettravel@apha.gov.uk. You can also find helpful information here.

 

 

DOCUMENTS TO BRING

Your documents

• Your Eurostar ticket
• Your passport

 

Your dog’s documents

• Their Eurostar ticket
• Their travel documents referred to above
• Proof that they’ve been accepted for travel with Eurostar (validated documentation, a copy of your confirmation email or your case reference number)

Important: Please check your dog has the correct documents and vaccinations well in advance. Otherwise, your dog may be placed in quarantine for up to four months. Please note, that we allow guide and assistance dogs as an auxiliary aide; therefore, we only accept guide and assistance dogs travelling with their owners.

WHERE TO GO

We recommend that you arrive at the station 75 minutes before your train departs. You need to go to the Eurostar Assist meeting point (booth 5), next to the ticket gates. Our team will meet you there to explain everything and check your documents.

You can get in touch with our team from 08:00 to 17:00 (UK time) Monday to Friday and 08:00 to 15:30 (UK time) on UK bank holidays.

If you need help getting to or from the train, you can book special assistance by emailing our team using this contact form at least 48 hours before departure and selecting special travel needs, then special assistance from the drop-down menu. If we need more information we will call you directly.

Important: the Urgent Special Assistance request is to be selected only if you are travelling during our out of office hours and your journey is within the next 48 hours. 

Otherwise, you can call:

+44 (0)3432 186 186 (select your language, then option 4).
 
Or write to:

Eurostar Special Assistance team
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP
UK


Pet Travel Helpline

If you have any general questions, you can call the Pet Travel Helpline on +44 (0) 370 241 1710 (Mon to Fri, 08:30–17:00 UK time) or email pettravel@apha.gov.uk. 

You can also find helpful information here.