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CONTACT US

With high numbers of people travelling, our contact centre is exceptionally busy. At the moment, the best way to contact us is via our Contact Us form or in writing (see the Comments and suggestions section here). We will prioritise urgent requests and respond as quickly as possible. If we need more information we will call you directly. For some queries, you can find answers by visiting our online Help Centre.

Comments and suggestions

To let us know how your trip went, get in touch with our Traveller Care team available from 08:00 to 17:00 Monday to Friday and closed at weekends.

Email: Fill out our online form.
 

Otherwise, you can write to:
Eurostar Traveller Care team
2nd Floor Kent House
81 Station Road
Ashford Kent
TN23 1AP

Our contact centre is exceptionally busy. We’re doing our best to respond as soon as possible.

If you’ve submitted a claim to our Traveller Care team but are unsatisfied with the response, or if you haven’t received any response within three months, you may wish to contact an alternative dispute resolution service.

Lost property

If you’ve left something on the train or in one of our departure lounges email lost.property@eurostar.com.

Media enquiries

If you’d like a press pack or have any media-related queries, please email press.office@eurostar.com.

 

Otherwise, you can write to:

Eurostar Corporate Communications
Eurostar International Ltd.
Kings Place | 90 York Way
London N1 9AG