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CORONAVIRUS INFORMATION

Coronavirus and Eurostar services – updated 22 September 2020

Check this page for all the latest and Essential COVID-19 Travel Information 

Our main priority is the health and wellbeing of our customers and colleagues. We’re closely following advice from governments and health authorities in our destination countries, regarding Coronavirus (COVID-19). We are listening closely to the feedback of our customers and colleagues and we realise this is an unsettling time and an unprecedented situation that develops fast.

IMPORTANT: We advise all passengers to regularly check latest official government information of their country of origin and destination prior to departure. Special measures or quarantine rules may apply at short notice so it’s important to keep up-to-date.

If you’ve emailed us or submitted an eVoucher request and received an automated reply, please rest assured we will get back to you and your eVoucher will be sent to you soon. Our teams are working tirelessly and doing their best to respond to thousands of calls and emails as quickly as possible. 

Thank you for your patience and understanding, and for showing our colleagues the respect they deserve at a difficult time for everyone.


A new message from the Eurostar team, here.

 

Essential information before you go

IMPORTANT: Measures to help keep you safe on board

Please wear a face mask when travelling with us

All passengers must wear a face mask at our stations and on board in line with guidelines announced by the UK, French, Belgian and Dutch governments. Please ensure you have a mask with you when you travel. Any type of mask is suitable as long as it effectively covers your nose and mouth.

If you don’t have a mask you may be refused travel on our services. We’d like to advise you that fines may be imposed by the authorities if you’re not wearing a mask.  Please note that children under the age of 11 are not required to wear a mask in the France and UK. In Belgium and the Netherlands, children under the age of 12 years do not have to wear a mask.

Stay hydrated this summer

Summer is here and as our business lounges and our onboard catering services are currently closed, we encourage you to bring plenty of fluids when travelling with us. You can carry bottled drinks, or cans, through check-in, if they’re sealed. The 100ml restrictions don’t apply.

New seating arrangements on board
We’ve made some changes to our seating plan to make sure everybody has plenty of space on board. To ensure every other seat is left empty, some passengers may find their coach and seat number has changed. If your seat has been changed, you’ll get a yellow slip of paper as you go through the ticket gates at the station. Please take this slip with you and make sure you sit in your new seat to give everybody plenty of space.

 

Essential info for travel to the UK

  • Quarantine: If you are travelling to the UK from Belgium, you will need to self-isolate for 14 days on arrival. As of Saturday 15 August if you are travelling to the UK from France and the Netherlands you will need to self-isolate for 14 days on arrival. See here for more information. 
  • Passenger Locator Form: When travelling to or returning to the UK please note that ALL passengers aged 18 years and over including UK nationals and residents are legally required to complete a Public Health Passenger Locator Form. The form must be completed online within 48 hours of departure.
  • You will need to show your completed form to the UK authorities. Checks might happen on departure or arrival on your way to the UK.
  • Some people are exempt from completing this form. You will find the list of exemptions here. 
  •  If you’ve booked on behalf of other people, you’re also responsible for ensuring all members of your party have completed the form.
  • You may receive a £100 fine from UK authorities if you fail to complete the form. 
  • If you’re returning to Belgium afterwards: please note that you’ll have to fill in a mandatory government form even if you’re a Belgian national or resident. Please see our “Essential info for travel to Belgium” section for more information.
  • The latest information and guidance on these measures can be found at: https://www.gov.uk/uk-border-control
  • All customers are asked to follow and monitor public health advice on hand hygiene, face coverings, and social distancing. Find out more here. 
  • FCO travel advice should always be consulted before booking any travel.
  • If you’re unable to travel and have a booking up to 15 November, we’d like to offer you an eVoucher so you can re-book your trip for a later date. Or you can find out about your other options here. 

Essential info for travel to France

  • For travel to and around France, please read the latest information here about current measures in place locally.
  • If you’re returning to the UK afterwards: please note that you’ll have to fill in a mandatory government form even if you’re a UK national or resident. Please see our “Essential info for travel to the UK” section for more information.
  • QUARANTINE : Customers arriving into the UK from France will have to self-isolate for 14 days. Please see our “Essential info for travel to the UK” section for more information. Please see our “Essential info for travel to the UK” section for more information.
  • If you’re unable to travel and have a booking up to 15 November, we’d like to offer you an eVoucher so you can re-book your trip for a later date. Or you can find out about your other options here.

Essential info for travel to Belgium

  • Passenger Locator Form: When travelling to or returning to Belgium, ALL passengers aged 16 years and over are legally required to complete a Passenger Locator Form. The form must be completed online within 48 hours of departure. 
  • Please note if you’re staying in Belgium less than 48 hours you won’t have to complete this form.
  • If you’re returning to the UK afterwards: please note that you’ll have to fill in a mandatory government form even if you’re a UK national or resident. Customers arriving into the UK from Belgium will have to self-isolate for 14 days. Please see our “Essential info for travel to the UK” section for more information.
  • For travel to and around Belgium, please read latest information here  about current measures in place locally.
  • If you’re unable to travel and have a booking up to 15 November, we’d like to offer you an eVoucher so you can re-book your trip for a later date. Or you can find out about your other options here. 

Essential info for travel to the Netherlands

For travel to and around the Netherlands, please read latest information here about current measures in place locally.

  • If you’re returning to the UK afterwards: please note that you’ll have to fill in a mandatory government form even if you’re a UK national or resident. Please see our “Essential info for travel to the UK” section for more information.
  • Quarantine: As of Saturday 15 August, if you are travelling to the UK from the Netherlands you will need to self-isolate for 14 days on arrival.See here for more information.
  • If you’re unable to travel and have a booking up to 7 September, we’d like to offer you an eVoucher so you can re-book your trip for a later date. Or you can find out about your other options here.

Special Assistance in the UK, French and Belgian stations

Due to restrictions put in place by the governments in the UK, France and Belgium, there are some changes to our assistance services:

  • Pre-booked assistance services will be available in London, Paris, and Brussels from Wednesday 13 May 2020. There are some changes to our normal service to bear in mind.
  • We're unable to provide a turn up and go service. Please contact us to book at least 48 hours before you're due to travel. Call us on +44 (0)3432 186 186 from the UK, 01 70 70 60 88 from France, or 02 400 67 31 from Belgium or 0207 16 83 25 from the Netherlands and choose option 4. Or email us at contactus@eurostar.com with 'special assistance' in the subject line. We're open between 09:00 and 17:00 GMT Monday to Friday.
  • Our teams are unable to help with luggage at this time. Please only bring luggage which you can carry yourself.
  • In Paris and Brussels, all customers must wear a face mask at all times due to measures imposed by the French and Belgian governments. In London, a mask must be worn after passport control.
  • We will try to adhere to social distancing guidelines as much as possible which may mean our service is delivered slightly differently than it usually would be. We'll take the specific needs of each customer into account - please follow the guidance of our teams.
  • If you've already made a booking with us, our team will be in contact with you to discuss our service.

Changes to our usual services

Onboard catering                                                                                                                                                                                                            

Café Métropole, our onboard bar buffet is now open and our catering services for Standard Premier and Business Premier have now resumed. The meals haven't changed but we’ve adapted the way we serve them to keep you safe.   

Luggage and bike services

Please note that our usual luggage allowance continues to apply as follows:

  • In Standard & Standard Premier: you may bring 2 pieces of luggage (up to 85cm long) including rucksacks, bags, suitcases + 1 small piece of hand luggage, e.g. handbag, laptop bag or briefcase 
  • For customers travelling in Business Premier: you may bring 3 pieces of luggage (up to 85cm long) including rucksacks, bags, suitcases + 1 small piece of hand luggage, e.g. handbag, laptop bag or briefcase
  • You can see full details of our luggage allowances here 

Due to current travel restrictions, we're unable to provide our usual EuroDespatch luggage service and our bike on board service.

You can still bring a folding bike or children's bike on board as long as it is no longer than 85cm in length and it's carried in a protective bag which covers the whole bike. This is to protect your bike, other people and their luggage at the station, when going through security, and on board.

If you need to arrange luggage delivery, First Luggage is still operating, but their same day delivery service isn't available. You can call them on +44 (0)1895 450 187.

We regret that we're unable to accept luggage in excess of the allowances listed above and you may be refused travel if you bring additional items with you.