Special travel needs

To arrange for help or support while travelling with us, call our team on +44 (0) 3432 186 186.

Reduced mobility

If you need a little help en route, call us before you travel on +44 (0) 3432 186 186. Then all you need to do is arrive 60 minutes before your train's departure time and head for the Eurostar Assist desk. Our team will be on hand to help you get to and from the train.

Take a look at our full Special Assistance guide  and also our Making Rail Accessible policy.

Wheelchair users

To make sure you can travel in the comfort of your own wheelchair, we have a wheelchair user fare. You can also take one travelling companion with you at a reduced rate.

Make a wheelchair user booking


Guide and assistance dogs

We're happy to welcome registered guide or assistance dogs on board, provided they've been trained by an organisation that's a member of Assistance Dogs (UK), the International Guide Dog Federation or Assistance Dogs International. Emotional support dogs and other animals aren't allowed to travel on Eurostar.

To find out more, see our FAQs or take a look at our Special Assistance guide.


Toilets and baby changing

There are toilets in all of our stations and at the end of every coach on Eurostar trains.

You'll find wheelchair accessible toilets in coaches 9 and 10 or coaches 3 and 14, depending on which train you're travelling on. 

We also have baby changing facilities in our stations and on board.

Unaccompanied children

Under 12 years old: must travel with a responsible person aged 16 or older.

12 to 15 years old (inclusive): can travel on their own, as long as they’ve got a fully completed Eurostar unaccompanied minor form. This must be signed by their parent or legal guardian (or by a responsible adult given consent by the parent or legal guardian) at the station in the presence of a member of the Eurostar team.

Children cannot travel unaccompanied on the direct route between London or Ashford and Lyon, Avignon and Marseille, or on our direct ski trains to the French Alps.

The child will need to keep this signed form with them throughout their journey and show it to the onboard team if they’re asked.

16 to 18 years old: can travel by themselves, as long as they’ve got all the usual travel documents and meet all the legal requirements (please see below).


French citizens or a foreigner living in France

From 15 January 2017, anyone under 18 who is a French citizen must complete an Authorisation des sortie de territoire (AST) form before they travel alone or without their parents.

This applies to journies from France.


Documents your child will need


Up to 16 years old

Up to 18 years old


All unaccompanied minors:


  • Eurostar ticket
  • Identity card or passport
  • Eurostar unaccompanied minors form signed by parent


French citizen or a foreigner living in France who is leaving France.






All unaccompanied minors:


  • Eurostar ticket
  • Identity card or passport



French citizen or a foreigner living in France who is leaving France.