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TRAVEL NEWS

TRAVEL NEWS

Travelling to London via Kings Cross or St Pancras from 24 to 26 August 2019?

On Saturday 24 and Sunday 25 August, no trains will run between London Kings Cross, Peterborough or Cambridge whilst engineering works to upgrade the East Coast Mainline take place.

There will also be no Grand Central Trains running and Hull Trains will be operating a limited service into London St Pancras.

 

On Monday 26 August, London Kings Cross station will be open, but a reduced service will be operating on all routes.

 

If you’re using East Midlands trains to travel to or from London St Pancras on these dates, please bear in mind that trains are likely to be busier than normal.

 

If you have a connecting journey that’s affected by these works, your tickets will be accepted on other operators’ routes or you may wish to make alternative travel arrangements.

For further information to plan your journey, please check with the affected train operators directly using these links:

 

Ashford International stops until 31 August 2019

We’re introducing an amended timetable at Ashford International until 31 August 2019 

 

The timetables for services due to stop at Ashford are published below. 

Ashford Timetable Changes 26 May - 31 August 2019

All the affected trains will instead have a replacement stop in Ebbsfleet International.


If you are travelling on one of these services, you'll need to disembark at Ebbsfleet or London St Pancras and have your Eurostar ticket stamped by a member of staff to travel for free with a Southeastern service to Ashford (see below).


Please note:


All direct Eurostar services to/from Disneyland Paris, Lyon, Avignon and Marseille will continue to stop at Ashford as normal.


These timetables are applicable on all dates; however, some services may be occasionally subject to changes at short notice. If this happens, we will contact you before travel.


Getting to Ashford when your train has been affected


If your train is no longer stopping at Ashford, you can either :


•    Disembark at Ebbsfleet and have your Eurostar ticket stamped by a member of staff in order to validate it for the Southeastern journey back to Ashford(your Eurostar ticket will NOT be accepted by Southeastern staff without validation from Eurostar)
•    Disembark at Ebbsfleet, purchase your own ticket back to Ashford and claim the cost back for this from our Traveller Care team.
•    Change your journey for an alternative time and/or date of travel free of charge subject to availability. This can be done in person at our ticket offices or by contacting your original point of sale - please consult the timetable above to view alternative Eurostar services to and from Ashford.
•    Cancel your journey and obtain a full refund from your original point of sale

 
Please note you will only be able to have your ticket stamped if your train is affected by these changes (see detailed list above). If you are travelling to/from Ebbsfleet on a train which is not on this list, you will not be entitled to free travel on Southeastern.


Southeastern High Speed services


The journey time between Ashford and Ebbsfleet, is just 20 minutes but please allow time to make the transfer. Check the Southeastern timetables for the best connecting service between Ashford, Ebbsfleet and London St Pancras.


Car parking


If you have pre-booked car parking at Ashford International station that you no longer need, please email hs1parkinghelp@empark.com with the details of your on-line booking for Ashford and the reason for cancellation and it will be cancelled and refunded. 

If your journey is part of a return trip, you can check the revised timetable above to see if the train on your outbound journey also stops at Ebbsfleet. Your Eurostar tickets from Ashford will be accepted at Ebbsfleet if this is more convenient for you to board there. Should you need to re-organise your parking arrangements, please visit www.ebbsfleetintl.co.uk/parking to make a new car parking booking at Ebbsfleet International.

Travelling between Disneyland Paris and Ebbsfleet International?

We've now stopped selling tickets from Ebbsfleet International on our direct train to Disneyland ® Paris on:

  • Saturday 17 August 2019
  • Monday 26 August
     
  • Monday 21 October 2019
     
  • Monday 23 December 2019
  • Friday 27 December 2019

 

We've also stopped selling tickets from Disneyland ® Paris on our direct train to Ebbsfleet International on:

  • Saturday 17 August 2019
  • Wednesday 28 August 2019
     
  • Friday 25 October 2019
     
  • Friday 22 November
  • Wednesday 27 November 2019
     
  • Friday 27 December 2019

 

This is to stop our departures lounge and arrivals area getting too full but you can still travel to London or Ashford.

If you haven’t booked yet
There are still seats available. You’ll just need to buy tickets from London St Pancras International or Ashford International and board or leave the train at one of those stations.

If you’ve already booked tickets from/to Ebbsfleet International
Don't worry, the train will still stop at Ebbsfleet as normal but it might be worth allowing a little extra time, since it'll be busy.

Travelling to the Netherlands – planned engineering works

Over the next few months, some services will be altered on our new route to and from Amsterdam.

We’re not selling any tickets between Brussels, Rotterdam and Amsterdam on these dates until the timetables have been confirmed: 

 

2019

  • Saturday 16 November
  • Sunday 17 November

 

  • Saturday 14 December
     

We'll be running an amended timetable to and from Amsterdam on the following dates in September and October.

 

  • Saturday 21 September 2019
    Eurostar trains to and from Rotterdam and Amsterdam will arrive up to 35 minutes later than scheduled and depart up to 35 minutes earlier than scheduled.
    The 9126 (11:04) train from London will terminate in Brussels
    The 9145 (13:49) train from Amsterdam to Brussels has been cancelled and will not run.
     
  • Sunday 22 September 2019
    Eurostar trains to and from Rotterdam and Amsterdam will arrive up to 35 minutes later than scheduled and depart up to 35 minutes earlier than scheduled.
    The 9126 (11:04) train from London will terminate in Brussels
    The 9145 (13:49) train from Amsterdam to Brussels has been cancelled and will not run.
     
  • Monday 30 September 2019
    The 9112 (07:16) train from London will terminate in Rotterdam
    The 9126 (11:04) train from London will terminate in Brussels
    The 9145 (13:49) train from Amsterdam to Brussels has been cancelled and will not run
     
  • Saturday 5 October 2019
    Eurostar trains from London will arrive in Amsterdam up to 35 minutes later than usual.
    The 9119 (07:48) train will leave Amsterdam 30 minutes earlier than usual at 07:19
    The 9145 (13:49 train will leave Amsterdam 30 minutes later at 14:19 and leave Rotterdam 60 minutes later at 15:29
     
  • Sunday 6 October 2019
    Eurostar trains from London will arrive in Amsterdam up to 35 minutes later than usual.
    The 9145 (13:49 train will leave Amsterdam 30 minutes later at 14:19 and leave Rotterdam 60 minutes later at 15:29
    The 9161 (17:49) train will leave Amsterdam 30 minutes later at 18:19 and leave Rotterdam 60 minutes later at 19:29
     
  • Saturday 12 October 2019
    The 9126 (11:04) train from London will terminate at Rotterdam
    The 9119 (07:48) train from Amsterdam will run from Rotterdam to Brussels only.
     
  • Sunday 13 October 2019
    The 9145 (13:49) train from Amsterdam will run from Rotterdam to Brussels only.

 

No Eurostar services, on the following dates in November, will run to or from the Netherlands due to engineering works.

 

2019

  • Friday 1 November
  • Saturday 2 November
  • Sunday 3 November
  • Friday 9 November
  • Saturday 10 November
  • Sunday 11 November

 

The 9119 (07:48) departure from Amsterdam to Brussels won’t run on the following dates in November.

 

2019

  • Monday 4 November
  • Tuesday 12 November

 

The 9150 (17:16) departure from London to Brussels, Rotterdam and Amsterdam won’t run on the following dates:

 

2019

  •  Thursday 31 October
  •  Friday 8 November

 

Travelling within the Netherlands?

Please click the link below to check for any changes to train times or planned works which may affect your trip:

https://www.nsinternational.nl/en/overview-service-alterations/planned-maintenance/intercity-brussels-1

No travel from Ebbsfleet to France and Belgium on certain dates in October, November, December and January

The French border control authorities will not be present at Ebbsfleet International station on certain dates (full list below). 

As a consequence, our services from the UK to France and Belgium will not be able to stop at this station.

 

2019

  • Friday 18 October
  • Saturday 19 October
  • Friday 25 October
  • Saturday 26 October

 

  • Saturday 2 November
  • Sunday 3 November

 

  • Wednesday 18 December 
  • Thursday 19 December 
  • Friday 20 December 
  • Saturday 21 December 

 

2020

  • Wednesday 1 January
  • Thursday 2 January


Please click the links below to see which trains are no longer stopping at Ebbsfleet.

List of trains affected for October and November. 

List of the trains affected for December and January

All Eurostar services running from Paris, Brussels and Marne la Vallée (Disneyland® Paris) back to the UK on these dates will continue to stop at Ebbsfleet as normal. 

If you have already booked a ticket from Ebbsfleet on these dates, we will be contacting you to help with alternative travel arrangements.

Engineering Works in Brussels from 1 to 3 November and from 9 to 11 November 2019

Due to planned re-signalling works at Brussels Midi, we’re not yet selling any tickets to or from Belgium on these dates.

Once our timetables during these works have been confirmed and tickets are available to book, we'll announce the details here and, on our Twitter page.

Timetables for connecting services to the Netherlands and Germany via Thalys and Inter City Express (ICE) on these dates are also likely to be subject to change.

Please check directly with these operators for more details.

Ashford International Station Closed on 24 November 2019

No Eurostar trains will be stopping at Ashford International on Sunday 24 November 2019 as the station will be closed all day for planned engineering works.

If you usually travel on Eurostar 9032 (to Paris), 9074 (to Lille and Disneyland Paris), 9152 (to Lille and Brussels), 9025 or 9067 (from Paris), 9149 (from Brussels and Lille) or 9057 (from Disneyland Paris), you'll need to board or leave them at London St Pancras or Ebbsfleet International station that day.

Ashford International Station Closure Dates –December 2019 to February 2020

Major engineering works will be carried out at Ashford International over Christmas and early in 2020 and so no Eurostar services will stop there on:

 

2019

  • Sunday 15 December
  • Tuesday 24 December
  • Thursday 26 December
  • Friday 27 December
  • Saturday 28 December
  • Sunday 29 December

 

 2020

  • Saturday 4 January
  • Sunday 5 January

 

  • Saturday 22 February
  • Sunday 23 February

 

If you’re travelling on any of these dates, you’ll need to board or leave your train in London St Pancras or Ebbsfleet International.

Eurotunnel engineering works in January, February and March 2020

On the following dates, we're not currently selling tickets on trains running to and from Paris, Brussels and Disneyland ® Paris (Marne la Vallée-Chessy).

 

2020

  • Saturday 11 January
  • Sunday 12 January
  • Monday 13 January
  • Saturday 25 January
  • Sunday 26 January
  • Monday 27 January

 

  • Saturday 8 February
  • Sunday 9 February
  • Monday 10 February
  • Saturday 29 February

 

  • Sunday 9 March
  • Monday 10 March

 

This is because of planned maintenance in the Channel Tunnel which will mean that we'll only be able run trains through one of the two tunnels we normally use.

Once we are able to confirm our timetables for theses dates and tickets can be booked again, we'll announce the details here and also on our Twitter feed.

Brexit and Eurostar services

Will there be changes to Eurostar’s service after Brexit?
We expect to maintain services on the existing basis, timetable and terms and conditions following Brexit. We are working closely with our station partners, Governments and border authorities on both sides of the Channel to ensure that robust plans are in place for us to continue to operate in either a deal or 'no-deal' scenario.
 
Will I need a visa to travel between the UK and the EU after Brexit?
The EU has agreed to give British citizens visa-free travel to member states, even in a no-deal scenario, for trips up to 90 days. The UK had previously confirmed that EU citizens will be able to make short-term visits to the UK without a visa.  
 
Can I still travel with my EEA ID card after Brexit? 
The UK government has confirmed that EU identity cards would remain valid for travel to the UK initially. Although there will be no immediate change, this cannot be guaranteed after the introduction of a new immigration system from 1 January 2021. Find out more.

Will there be any changes to the travel documents I need after Brexit?
Should the UK leave the EU without a deal, passports will be required to have six months validity from the date of arrival at your destination. The government has created an online tool to check if a passport needs to be renewed before travel.