Latest rules for travel to the UK
The UK Government have announced that new rules on testing and quarantine will be introduced for passengers arriving in the UK from Monday 15 February.
All passengers travelling to the UK from this date must:
- Provide proof of a negative COVID-19 test taken no more than 3 days before departure
- Complete a Passenger Locator Form
- Self-isolate for 10 days on arrival in the UK
- Take a coronavirus test on day 2 and day 8 of their quarantine period. This must be booked and paid for before departure and a reference number provided on all Passenger Locator Forms. Find out more and book your tests.
Customers arriving from red list countries
The UK government has also announced hotel quarantine measures for UK residents arriving from a red list country. Passengers who have been in a red list country in the previous 10 days will be denied entry to the UK unless they have UK residency rights.
Those with a UK residency right who have visited a red list country will not be allowed to travel back to the UK on our trains and will be asked to return to the country on a flight from a designated airport instead.
France, Belgium, and the Netherlands are not on the red list at the time of writing. See which countries are on the red list.
IMPORTANT - You will be breaking the law if you do not follow these rules. Our station teams are required by the governments in our destination countries to check every passenger’s documents and you will not be allowed to travel if you do not meet the requirements. Find out more about the latest UK border restrictions.
Change of rules for entry into France
The French Government has announced a change in requirements for entry into France. From Monday 18 January all customers travelling to France must present a valid PCR test taken within 72 hours of travel.
Antigen tests will no longer be accepted from this date.
Customers will also be required to self-isolate for 7 days on arrival.
You can read more information here
If you need to change your ticket due to these rule changes, you can request an eVoucher here to rebook your journey for a later date.
If you would like to exchange your ticket, please contact us directly and we will be able to change it without any additional fees subject to availability please call us on 08432 186186 from Monday to Friday, 08:00 to 17:00.
Latest rules for travel to the Netherlands
From Saturday 23 January, further travel restrictions will come into effect for passengers going to the Netherlands.
Passengers will be required to:
- Provide proof of a negative PCR COVID-19 test taken within 72 hours of travel
- Self-isolate for 10 days on arrival
Passengers are not required to provide proof of an additional negative rapid COVID test (antigen or LAMP) following further guidance from the Dutch government.
PCR tests can be booked through our partner London Medical Laboratory at St Pancras International and various locations in and around London. Find out more and book a test.
Wherever you take your test, we strongly recommend that you allow plenty of time to get your results before you arrive at the station.
Passengers should travel to the Netherlands for essential reasons only and must check the latest advice before travelling. Find out more.
Coronavirus and Eurostar services
Eurostar’s principal priority is the health, safety and wellbeing of our customers and colleagues and we are closely monitoring information regarding coronavirus (COVID-19).
We are paying close attention to, and follow the official travel advice of the Travel Ministries of the countries across our network.
Brexit and Eurostar services
Temporary suspension of our onboard catering from Amsterdam to Brussels
Onboard catering is temporarily suspended between the Netherlands and Brussels. However, food will still be served to Business Premier and Standard Premier passengers between Brussels and London. Café Métropole will also remain open throughout the journey.
We are sorry for any inconvenience.
New departure and arrival times for travel from the Netherlands, Brussels, and Lille until 15th May 2021
Due to engineering works and to give authorities in Brussels enough time to carry out security checks before departure we have had to adjust the timings of the 9145 train from Amsterdam to London.
For trains running from 1st February 2021 to 27th March:
Please check our amended timetable information here.
For trains running from 28th March to 15th May:
Please check our amended timetable information here.
No direct service to Disneyland Paris until 15 July 2021
Our direct service to Disneyland Paris is suspended up to 15 July 2021. Please see below for information about your options:
- Claim an eVoucher
You can request an eVoucher for the full value of your booking. You’ll have 12 months from the date the voucher is issued to rebook a trip to any of our destinations, including but not limited to Disneyland® Paris, at eurostar.com. You don’t have to travel within those 12 months – you can book up to six months in advance on most of our routes. That means you’ll be able to travel up to spring 2022. If you have any questions about your accommodation, please contact your provider directly.
- Exchange your ticket
You can exchange your ticket for a future departure date on our direct Disney service by scrolling down to the ‘Change journey’ section. Tickets are available to book for the peak summer period from 16 July onwards into late 2021 on Fridays, Saturdays, and Sundays.
- Take a connection
To rearrange your journey via Paris, please contact us using this form and selecting ‘Disneyland® Paris’ from the dropdown menu. Please share details of your new journey request in the subject and question fields to help us process your request.
Please note that availability of alternative trains via Paris is currently limited. Our team will do their best to help but we may not always be able to meet your preferred departure dates and times.
Usually, connections are also available via Lille Europe, where you need to change to a TGV train. However, services from Lille are currently severely limited and tickets are only made available two months before you plan to travel. For these reasons, we’re unfortunately unable to offer connections via Lille at this time.
If you don’t have the ability or don’t wish to travel anymore, here are your options:
- Alternatively, you can request a refund
If you’ve booked a train + hotel package with a Travel Agent or Tour Operator, please contact them directly to discuss your options.
We also recommend checking the Disneyland® Paris website for updates.