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EUROSTAR MANAGEMENT TEAM

The people who spend every day working to make your journey better.
Mike Cooper, Chief Executive Officer

Mike Cooper, Chief Executive Officer

Mike became CEO of Eurostar in March 2018, having been CEO of Yodel and Deputy CEO and MD Mainland Europe of Arriva where he led the European transport business with responsibility for rail, bus and trams across 13 countries. Prior to Arriva, Mike was Chief Commercial Officer of EasyJet from its flotation in 2000 until 2005. Before EasyJet, he was MD, Portland Travel, part of the Thomson Travel Group.

James Cheesewright, Chief Financial Officer

James Cheesewright, Chief Financial Officer

James joined Eurostar in August 2010, just as the company was established as a single, unified corporate entity.
He joined from Misys Plc, the banking and healthcare software provider, where he enjoyed a number of senior general management and finance roles, most recently as Group Vice President, Corporate Finance and including leading the Banking and Risk Management software divisions. Prior to Misys, James spent 12 years at Cable & Wireless Plc, the international telecommunications provider, in both senior general management and finance roles, including six years overseas.

Mary Walsh, Director of Communications

Mary Walsh, Director of Communications

Mary joined Eurostar in October 2009 and is responsible for managing communications with the media, stakeholders and employees. Mary joined Eurostar from Lloyds TSB Group where she spent 10 years as Head of Media Relations and then as Director of Corporate Relations. She began her career in PR consultancy at Ogilvy and Mather running campaigns for a range of corporate and consumer businesses. Prior to Lloyds TSB she was Director of Public Relations for PKF.

Chief Operating Officer

Philippe Mouly, Chief Operating Officer

Philippe Mouly joined Eurostar in 2016 as Chief Operating Officer (COO). Before moving to Eurostar, Philippe held a number of senior positions in the French national railway company, SNCF, including Director of Train Managers, Chief of Operations and TGV Fleet Manager for SNCF Voyages, and Director of TGV Atlantique.

Marc Noaro, Chief Customer Officer

Marc Noaro, Chief Customer Officer

Marc joined Eurostar just before its launch in 1994 and held a number of operational roles before becoming Head of Customer Service in 2003. He then spent two years as HR Director before returning to Customer Services as Director in 2006. His responsibilities now include HR, Station Operations, On board Services, Catering, Security and Traveller Care.

Gareth Williams, Strategy Director and Company Secretary

Gareth Williams, Strategy Director and Company Secretary

Gareth joined Eurostar in June 2011 from the Department for Transport (DfT), bringing with him 20 years' experience in UK government and an in-depth knowledge of the rail industry. Gareth leads on the development and appraisal of Eurostar’s strategic choices and new business proposals, as well as all regulatory matters, working alongside other business functions to advise on issues affecting Eurostar where government legislation or industry regulation is involved. In addition, Gareth heads up the Legal team and serves the Eurostar board as Company Secretary.

Laurent Bellan, Chief Information Officer

Laurent Bellan, Chief Information Officer

Laurent Bellan joined Eurostar as Head of Customer Systems in 2012, becoming Chief Information Officer (CIO) three years later.

Before Eurostar, Laurent spent ten years at the global pharmaceutical company, Bristol Myers Squibb, where he was IT Director for the French business and then Director for Enterprise Web in the US.

François Le Doze

François Le Doze, Business Optimisation Director

François joined Eurostar in April 2011 and held a number of analytical and managerial roles within the Commercial function before becoming Head of Business Performance in 2015 followed by Business Optimisation Director in 2019. His responsibilities include Revenue Planning, Timetable Optimisation, Yield Management and Pricing.

Richard Sherwood

Richard Sherwood, Customer Engagement Director

Richard joined Eurostar as Customer Engagement Director in January 2019. In his new role, Richard will be leading the Sales, Marketing, Digital and Loyalty teams, putting our customers at the heart of everything we do.

Prior to joining Eurostar, Richard was the Customer & Marketing Director at B&Q and before this he held a number of senior and directorship positions at Vodafone both in the UK and afield and including Global Multi-channel Distribution Director, Consumer Business Unit Director (Commercial, Sales & Marketing) and Global Head of Marketing (Internet Services).

Amber Kirby

Amber Kirby, Customer Experience Director

Amber joined Eurostar in 2019 as Customer Experience Director and is responsible for the brand strategy and the overall customer experience, including; product and service development, data and insight, and travel ancillaries. She is passionate about putting the customer at the heart of everything we do. Prior to joining Eurostar, Amber was Marketing and Customer Experience Director at Virgin Holidays and before this was Global Brand Director at UK high street retailer, Boots, and spent 12 years at Proctor & Gamble (P&G).

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