Billet AirRail Aéroport Amsterdam Schiphol
Save time and money with our combined rail and air tickets
We understand…not every journey can be made gliding along high-speed rails while completely relaxed. Sometimes you need to board a flight to go a little further. Don’t despair – if you’re departing via Amsterdam Schiphol Airport from Belgium, we can deliver you there in style! Just hop on a Eurostar train from Brussels-Midi or Antwerp Central with an AirRail ticket.
With the AirRail offer, you can easily combine the booking of your Eurostar tickets with your flight tickets to and from Amsterdam Schiphol.
The AirRail combination ticket can be done in either direction – from Belgium to Amsterdam Schiphol or vice versa.
How do I book a ticket with the AirRail offer?
Booking your ticket
- You can book directly with your airline if they’re one of the many offering AirRail tickets:
Aero Mexico, Aeroflot, Air Algerie, Air Astana, Air France, Air Serbia, Cathay Pacific, Delta Air Lines, Dragonair, Ethiopian, Etihad, Garuda Indonesia, KLM Royal Dutch Airlines, Malaysia Airlines, Qatar Airways, Royal Jordanian, Rwandair, Singapore Airlines, Brussels Airlines, South African Airlines, Turkish Airlines, United Airlines.
- Book your AirRail ticket at a travel agency
- Book via travel websites offering AirRail connections
How to retrieve your train tickets?
This will vary depending on which airline you’re travelling with:
1. If you’re flying with KLM Royal Dutch Airlines:
Departing from Belgium: please collect your train ticket at the Air France KLM Air&Rail Terminal in Brussels-Midi/Zuid railway station or at the SNCB ticket offices at Antwerp Central station. You can collect your ticket up to 4 hours before the departure of your train.
Departing from Schiphol Airport: please collect your train ticket at the NS International ticket desks located at Schiphol Airport Railway Station. You can collect your ticket up to 4 hours before the departure of your train.
If you’re travelling on one of the flights listed below, you will receive your boarding pass when you check in at the departure airport.
| Corresponding flight and train numbers |
|---|
| KLM flight No. | Eurostar trains No. |
|---|---|
KL 211 | 2H 9322 |
KL 213 | 2H 9328 |
KL 213 | 2H 9334 |
KL 215 | 2H 9340 |
KL 217 | 2H 9352 |
KL 221 | 2H 9364 |
KL 225 | 2H 9388 |
KL 223 | 2H 9376 |
KL 223 | 2H 9382 |
2. If you’re flying with another airline:
You can check in online to receive your tickets as early as 72 hours before the train's departure. To do this, you will need your PNR code or the number of your electronic plane ticket.
Please keep your train ticket safe – you will need it to open the gates at Schiphol Airport Railway Station.
The stages of your AirRail journey
Book your AirRail ticket
Book your combined ticket directly on your airline's website, through your travel agency or on a travel website offering the AirRail service.
Retrieve your train tickets
You’ll need to collect your train ticket between 4 hours and 30 minutes before departure. We don’t want you to miss your train, please read our detailed information on how to retrieve your AirRail tickets above.
Sit back and relax
Board the train and enjoy a fast and comfortable journey to or from the airport.
Book your AirRail ticket
Book your combined ticket directly on your airline's website, through your travel agency or on a travel website offering the AirRail service.
Retrieve your train tickets
Check-in online 72 hours before the train's departure to collect your e-tickets.
Sit back and relax
Board the train and enjoy a fast and comfortable journey to or from the airport.
Why a combined train + plane ticket is the best option for you
Manage your booking
Sometimes plans can change and that’s okay. If you need to change your flight details, your Eurostar journey will be changed as well. If your itinerary is adapted, the same will happen with your Eurostar booking.
A quick getaway
Get home or away in record time with our high-speed trains and catch up on everything you missed in the air with free Wifi on board.
Premium service
If you fly in First or Business class, you’ll automatically secure a seat in our Premium Eurostar carriages. That means a complimentary meal delivered to your seat and free access to the e-PRESS&MORE application (online magazines). You also have free access to our Lounge in Brussels-Midi/Zuid.
More luggage
Eurostar’s generous luggage allowance allows you to bring up to three suitcases and one piece of hand luggage on the train (unfortunately our friends in the air aren’t always as generous, so please check your flight details to avoid disappointment).
Frequently asked questions about AirRail
For any changes in your trip, please contact your airline or travel agency.
1. On the day of the journey
1.1 If you are travelling to the airport
We never want you to miss a connection and that’s why AirRail has been designed to allow adequate travel time between the station platform and the airport boarding gate. This takes into account possible minor train delays (less than 40 minutes for flights within Europe, and less than 90 minutes for flights outside of Europe).
If the unexpected happens and your scheduled train is severely delayed or cancelled, collect your ticket and travel on the next available Eurostar train to Amsterdam Schiphol Airport. If there is no available Eurostar train to the airport within a reasonable time, please contact your airline.
1.2 If you are travelling from the airport
Once you’ve collected your ticket you have the flexibility to travel on another Eurostar train. If there are no more Eurostar trains to your destination on your day of travel, please contact Eurostar Customer Service so we can help get you home safely as soon as possible.
2. Am I entitled to compensation for any delays?
2.1 I’m travelling to the airport
If your train arrives at the airport later than scheduled but you are still able to catch your flight, you are not entitled to compensation for the delay.
If you miss your flight because of a delayed Eurostar train, please contact your airline’s customer service department regarding compensation for the interruption to your journey.
2.2 I’m leaving the airport
In accordance with the PRR (Passenger Rights Regulation), if your arrival in Brussels-Midi or Antwerp-Central is delayed by 60 minutes or more, you are entitled to compensation.
The compensation is calculated according to the length of the delay:
- 25% of the value of your train ticket for a delay of 60 minutes or more.
- 50% of the value of your ticket for a delay of 120 minutes or more.
Please contact the customer service department of your airline as soon as possible.
If your request concerns a journey from Brussels-Midi or Antwerp-Central station to Amsterdam Airport Schiphol, please contact the airline’s customer service centre.
If your compensation request concerns a journey from Amsterdam Schiphol Airport to Brussels-Midi or Antwerp-Central station, please submit a compensation request through our request form or contact Eurostar Customer Service.
Yes, you just need to request a refund via your point of sale (airline or travel agency).
We get it, luggage restrictions are a pain. That’s why your AirRail ticket allows you to take up to three suitcases and one piece of hand luggage on Eurostar trains. However, your airline might not be so generous – please check the conditions of your flight ticket before setting off.
Eurostar accepts no responsibility in the event of theft, loss, or damage to your luggage during your train journey and you are solely responsible for the transport of your luggage between the train station and the airport.
If your luggage exceeds the AirRail allowance, the Train Manager may charge you €30 per piece of additional luggage or refuse to allow the excess luggage on board the train.
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