The Londoner
5 star hotelHotel38 Leicester Square, London, WC2H 7LL, United KingdomThe Londoner, on the southwest corner of Leicester Square, is a 5* luxury hotel, brought to life across 16 storeys, curated to reflect the drama and elegance of West End life.
The Londoner has three beautifully designed spaces just for hotel residents: The Y Bar, The Drawing Room, and The Whisky Room, offering complimentary antipasti, soft drinks, tea and coffee throughout the day and night.
Whitcomb's restaurant serves French Mediterranean cuisine, presenting simple yet elegant food using carefully selected quality ingredients. And as for an evening drink, there is a tavern, a rooftop bar and a unique drinking experience at the Japanese Shima Garden.
Eco-friendly: Environmental sustainability is in The Londoner’s DNA. With an ‘Excellent’ rating from BREEAM (Building Research Establishment Environmental Assessment Method), The Londoner meets and exceeds requirements for energy and water use, health and wellbeing, pollution, transport, materials, waste, ecology and management processes.
Arriving in London
2.4 km from London St Pancras Int’l
While you are in London
1 km from London Eye
Excellent
Good to know
- Nice building
- Professional service
Excellent hotel. Close to Chinatown. Good for sightseeing and located near shopping areas. Great room. Great pool. Awesome vibe.
Hotel facilities
- Air conditioning
- Bar
- Beauty salon
- Business services
- Car parking
- Cash machine
- Coffee/tea making facilities
- Concierge and porterage facilities
- Accessible facilities
- Express check out
- Gym
- Internet access
- Lift/Elevator
- Restaurant(s)
- Room service
- Safe
- Spa facilities
- Swimming pool(s)
- Tour and Activities desk
- Housekeeping
- Express check-in
Rooms
Loft-inspired and open planned, the bedrooms at the Londoner soothe with a calming colour palette and warm tones to make you feel at home. From the unique design and contemporary wall art to the expected joys of a five-star stay, each room offers restful privacy mirrored by a unique London view.
All rooms and suites offer comfortable beds, floor-to-ceiling windows with a view of London, television, a velvet chaise longue or chair, hairdryer, Nespresso coffee machine, radio and bathroom amenities.
Location
With the West End and Piccadilly Line right on your doorstep, The Londoner is in a great location in which to explore the city. Famous landmarks, unrivalled shopping, West End theatres and world-class restaurants are all in the nearby vicinity.
There are green spaces and intimate places. Take your pick. Whichever direction you decide to walk, there is something waiting to be explored.
Our hints & tips
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The Y Bar can be your place of work during the day, to a nightly scene of socialising, cocktails and light bites to eat in the evenings.
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Guests can make use of the library, with books, classic boardgames and the latest newspapers and lifestyle magazines.
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For a bit of relaxation, head to” The Retreat”, equipped with swimming pool, gym, sauna, steam room, hair salon, nail salon and a gentlemen's barber.
Arriving in London
2.4 km from London St Pancras Int’l
While you are in London
1 km from London Eye
Excellent
Review breakdown
Good to know
- Nice building
- Professional service
Rated by
Couple –
65%
Family –
20%
Solo –
12%
Business –
3%
Rated 4.8/5 based on reviews from all travellers
Excellent hotel. Close to Chinatown. Good for sightseeing and located near shopping areas. Great room. Great pool. Awesome vibe.
Excellent Overall Ranking
Excellent Location
Review Highlights
Great location
- Positive: 98% liked the proximity to sightseeing.
- Positive: 87% liked the proximity to shopping.
- Positive: City centre within easy reach, said 100%.
- Positive: Near to public transport, according to 100%.
- Positive: Easily accessible by car, said 84%.
- Positive: 100% enjoyed the restaurants & bars nearby.
- Negative: Not enough parking facilities, according to 61%.
Awesome vibe
- Positive: 97% said it was a stylish hotel.
- Positive: 87% enjoyed the friendly atmosphere.
- Positive: 95% thought, the hotel was modern.
- Positive: 96% thought the hotel was luxurious.
- Positive: 70% enjoyed the lobby entrance.
Great wellness & sports facilities
- Positive: top-notch fitness area, thought 91%.
- Positive: 75% loved the sauna.
- Positive: Lovely bar service, according to 82%.
- Positive: 100% said the recreation staff was great.
- Neutral: Only 69% said that wellness & sports facilities were clean enough.
- Neutral: 66% found the room service acceptable.
- Neutral: 56% thought the management was tolerable.
- Neutral: Only 66% found the restaurant service to be good.
- Neutral: Only 64% were satisfied with the booking process.
- Negative: Hotel security was horrible, thought 68%.
Fantastic service
- Positive: 73% said the reception staff was great.
- Positive: 80% thought the service was very professional.
- Positive: 85% said the concierge service was amazing.
- Positive: Housekeeping was great, according to 72%.
- Positive: Lovely bar service, according to 82%.
- Positive: 100% said the recreation staff was great.
- Neutral: 63% thought the management was tolerable.
- Neutral: 68% found the room service acceptable.
- Neutral: Only 66% found the restaurant service to be good.
- Neutral: Only 64% were satisfied with the booking process.
- Negative: Hotel security was horrible, thought 52%.
Great amenities
- Positive: 84% thought the building was wonderful.
- Positive: 94% thought the architecture was beautiful.
- Positive: 70% enjoyed the lobby entrance.
- Positive: 97% said the facilities were very new.
- Positive: 88% liked the handicap accessible facilities.
- Positive: Business facilities were excellent, according to 82%.
- Positive: Lovely bar service, according to 79%.
- Positive: 100% said the recreation staff was great.
- Positive: 100% said the recreation staff was great.
- Neutral: 52% found the grounds not bad.
- Neutral: 60% said the elevator was ok.
- Negative: Fair terrace, said 53%.
Great pool
- Positive: 81% said rooms were clean.
- Positive: 90% thought it was clean.
- Positive: 85% thought the dining area was clean.
- Positive: 80% said that wellness & sports facilities were clean.
- Positive: 91% said the concierge service was amazing.
- Positive: Lovely bar service, according to 81%.
- Positive: 100% said the recreation staff was great.
- Positive: 100% said the recreation staff was great.
- Neutral: Only 54% were satisfied with the booking process.
- Negative: 56% said the bathroom was dirty.
- Negative: 65% didn't like the management.
- Negative: Hotel security was horrible, thought 62%.
Clean
- Positive: 79% said rooms were clean.
- Positive: 85% thought it was clean.
- Neutral: Cleanliness of the bathroom was average, said 61%.
- Neutral: Only 69% said that wellness & sports facilities were clean enough.
- Neutral: Dining area was clean enough, according to only 69%.
- Negative: Dirty pool, said 80%.
Delicious food
- Positive: 79% were happy with the price.
- Positive: 89% enjoyed the snacks that were offered.
- Positive: 75% thought the view was good.
- Positive: 75% enjoyed the shower.
- Positive: 92% appreciated the modern rooms.
- Neutral: Dining area was clean enough, according to only 69%.
- Neutral: Cleanliness of the bathroom was average, said 58%.
- Neutral: For only 64%, the tv was ok.
- Negative: 69% said the vegetarian options were not great.
- Negative: 77% found problems with the furniture.
- Negative: 75% thought they were poorly maintained.
- Negative: 59% criticized the small bathroom.
- Negative: Air conditioning was criticized by 74%.
- Negative: 65% were disappointed with the minibar.
Great room
- Positive: 80% said the beds were comfortable.
- Positive: 79% said rooms were clean.
- Positive: 76% thought the view was good.
- Positive: 93% appreciated the modern rooms.
- Positive: 73% enjoyed the shower.
- Positive: 71% were happy with the tv.
- Neutral: For only 60%, the bathroom was ok.
- Neutral: Cleanliness of the bathroom was average, said 61%.
- Negative: 66% said rooms were small.
- Negative: 76% found problems with the furniture.
- Negative: 76% thought they were poorly maintained.
- Negative: 64% criticized the small bathroom.
- Negative: Air conditioning was criticized by 65%.
- Negative: 65% were disappointed with the minibar.
Tasty breakfast
- Positive: 87% said the beds were comfortable.
- Positive: 80% said rooms were clean.
- Positive: 71% thought the view was good.
- Positive: 97% appreciated the modern rooms.
- Neutral: 70% enjoyed the shower.
- Negative: 65% said the breakfast was too expensive.
- Negative: 63% said rooms were small.
- Negative: 82% thought they were poorly maintained.
- Negative: 72% found problems with the furniture.
- Negative: 68% criticized the small bathroom.
- Negative: 67% said the bathroom was dirty.
- Negative: 75% were disappointed with the minibar.
- Negative: Air conditioning was criticized by 55%.
- Negative: 56% thought the tv was sub-standard.
Good internet service
- Positive: 80% said the beds were comfortable.
- Positive: 75% enjoyed the shower.
- Positive: 94% appreciated the modern rooms.
- Neutral: For only 65%, the noise level was all right.
- Negative: 65% said rooms were small.
- Negative: 59% criticized the small bathroom.
- Negative: Air conditioning was criticized by 74%.
- Negative: 68% found problems with the furniture.
- Negative: 63% criticized the small bathroom.
- Negative: 76% were disappointed with the minibar.
- Negative: Air conditioning was criticized by 75%.
- Negative: 62% said the bathroom was dirty.
Comfortable
- Positive: 80% said the beds were comfortable.
- Neutral: For only 65%, the noise level was all right.
- Negative: 66% said rooms were small.
- Negative: 64% criticized the small bathroom.
- Negative: Air conditioning was criticized by 65%.
Value for money could be better
- Neutral: The price was ok for 58%.
- Neutral: Only 50% were satisfied with the beverage prices.
- Negative: 71% said the breakfast was too expensive.
