The Londoner
5 star hotelHotel38 Leicester Square, London, WC2H 7LL, United KingdomThe Londoner, on the southwest corner of Leicester Square, is a 5* luxury hotel, brought to life across 16 storeys, curated to reflect the drama and elegance of West End life.
The Londoner has three beautifully designed spaces just for hotel residents: The Y Bar, The Drawing Room, and The Whisky Room, offering complimentary antipasti, soft drinks, tea and coffee throughout the day and night.
Whitcomb's restaurant serves French Mediterranean cuisine, presenting simple yet elegant food using carefully selected quality ingredients. And as for an evening drink, there is a tavern, a rooftop bar and a unique drinking experience at the Japanese Shima Garden.
Eco-friendly: Environmental sustainability is in The Londoner’s DNA. With an ‘Excellent’ rating from BREEAM (Building Research Establishment Environmental Assessment Method), The Londoner meets and exceeds requirements for energy and water use, health and wellbeing, pollution, transport, materials, waste, ecology and management processes.
Arriving in London
2.4 km from London St Pancras Int’l
While you are in London
1 km from London Eye
Excellent
Good to know
- Stylish hotel
- Nice building
Excellent hotel. Close to Chinatown. Good for sightseeing and located near shopping areas. Awesome vibe. Great room. Great pool.
Hotel facilities
- Air conditioning
- Bar
- Beauty salon
- Business services
- Car parking
- Cash machine
- Coffee/tea making facilities
- Concierge and porterage facilities
- Accessible facilities
- Express check out
- Gym
- Internet access
- Lift/Elevator
- Restaurant(s)
- Room service
- Safe
- Spa facilities
- Swimming pool(s)
- Tour and Activities desk
- Housekeeping
- Express check-in
Rooms
Loft-inspired and open planned, the bedrooms at the Londoner soothe with a calming colour palette and warm tones to make you feel at home. From the unique design and contemporary wall art to the expected joys of a five-star stay, each room offers restful privacy mirrored by a unique London view.
All rooms and suites offer comfortable beds, floor-to-ceiling windows with a view of London, television, a velvet chaise longue or chair, hairdryer, Nespresso coffee machine, radio and bathroom amenities.
Location
With the West End and Piccadilly Line right on your doorstep, The Londoner is in a great location in which to explore the city. Famous landmarks, unrivalled shopping, West End theatres and world-class restaurants are all in the nearby vicinity.
There are green spaces and intimate places. Take your pick. Whichever direction you decide to walk, there is something waiting to be explored.
Our hints & tips
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The Y Bar can be your place of work during the day, to a nightly scene of socialising, cocktails and light bites to eat in the evenings.
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Guests can make use of the library, with books, classic boardgames and the latest newspapers and lifestyle magazines.
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For a bit of relaxation, head to” The Retreat”, equipped with swimming pool, gym, sauna, steam room, hair salon, nail salon and a gentlemen's barber.
Arriving in London
2.4 km from London St Pancras Int’l
While you are in London
1 km from London Eye
Excellent
Review breakdown
Good to know
- Stylish hotel
- Nice building
Rated by
Couple –
64%
Family –
21%
Solo –
14%
Business –
1%
Rated 4.8/5 based on reviews from all travellers
Excellent hotel. Close to Chinatown. Good for sightseeing and located near shopping areas. Awesome vibe. Great room. Great pool.
Excellent Overall Ranking
Excellent Location
Review Highlights
Great efforts to be sustainable
- Positive: 98% liked the proximity to sightseeing.
- Positive: 92% liked the proximity to shopping.
- Positive: City centre within easy reach, said 100%.
- Positive: Near to public transport, according to 86%.
- Positive: 100% enjoyed the restaurants & bars nearby.
- Neutral: Reasonably accessible by car, said 67%.
- Negative: Not enough parking facilities, according to 71%.
Great location
- Positive: 98% liked the proximity to sightseeing.
- Positive: 96% liked the proximity to shopping.
- Positive: Near to public transport, according to 95%.
- Positive: City centre within easy reach, said 100%.
- Positive: 100% enjoyed the restaurants & bars nearby.
- Negative: Not enough parking facilities, according to 65%.
- Negative: Not enough parking facilities, according to 65%.
Awesome vibe
- Positive: 88% enjoyed the friendly atmosphere.
- Positive: 98% said it was a stylish hotel.
- Positive: 98% thought, the hotel was modern.
- Positive: 97% thought the hotel was luxurious.
- Positive: 80% enjoyed the lobby entrance.
- Positive: Lovely bar service, according to 82%.
- Positive: 100% said the recreation staff was great.
- Neutral: Only 66% found the restaurant service to be good.
- Neutral: Only 64% were satisfied with the booking process.
- Negative: Hotel security was horrible, thought 68%.
Great wellness & sports facilities
- Positive: top-notch fitness area, thought 96%.
- Positive: 93% loved the sauna.
- Positive: 89% said that wellness & sports facilities were clean.
- Positive: 98% said the facilities were very new.
- Positive: Business facilities were excellent, according to 86%.
- Positive: 75% liked the handicap accessible facilities.
- Positive: 100% said the recreation staff was great.
- Neutral: 62% found the grounds not bad.
- Neutral: For 67%, terrace was good enough.
- Neutral: 50% said the elevator was ok.
- Neutral: Only 58% were satisfied with the booking process.
Fantastic service
- Positive: 70% said the reception staff was great.
- Positive: 81% thought the service was very professional.
- Positive: 86% said the concierge service was amazing.
- Positive: 72% were happy with the room service.
- Positive: 75% said the booking process went smoothly.
- Positive: 75% said the recreation staff was great.
- Neutral: Only 68% found the restaurant service to be good.
- Neutral: 59% thought the management was tolerable.
- Neutral: Housekeeping was ok, according to 67%.
- Neutral: Only 62% were satisfied with the booking process.
- Negative: Hotel security was horrible, thought 59%.
- Negative: Bar service was unacceptable, according to 67%.
Great amenities
- Positive: 86% thought the building was wonderful.
- Positive: 96% thought the architecture was beautiful.
- Positive: 80% enjoyed the lobby entrance.
- Positive: 97% said the facilities were very new.
- Positive: Business facilities were excellent, according to 82%.
- Positive: 88% liked the handicap accessible facilities.
- Positive: 100% said the recreation staff was great.
- Neutral: For 67%, terrace was good enough.
- Neutral: 50% said the elevator was ok.
- Neutral: 50% said the elevator was ok.
- Neutral: 57% said the recreation staff was ok.
- Negative: Bar service was unacceptable, according to 58%.
Tasty breakfast
- Positive: 90% thought it was clean.
- Positive: 90% said that wellness & sports facilities were clean.
- Positive: 83% thought the dining area was clean.
- Positive: 83% thought the dining area was clean.
- Negative: 54% said the breakfast was too expensive.
- Negative: 56% said the vegetarian options were not great.
Great pool
- Positive: 83% said the beds were comfortable.
- Positive: 80% said rooms were clean.
- Positive: 79% thought the view was good.
- Positive: 75% enjoyed the shower.
- Positive: 95% appreciated the modern rooms.
- Neutral: Breakfast prices were ok, according to 50%.
- Neutral: Cleanliness of the bathroom was average, said 67%.
- Neutral: For only 56%, the tv was ok.
- Neutral: For only 64%, the tv was ok.
- Negative: 62% said rooms were small.
- Negative: 77% thought they were poorly maintained.
- Negative: 78% found problems with the furniture.
- Negative: 59% criticized the small bathroom.
- Negative: 71% were disappointed with the minibar.
Clean
- Positive: 90% thought it was clean.
- Positive: 89% said that wellness & sports facilities were clean.
- Positive: 83% thought the dining area was clean.
- Positive: 79% thought the view was good.
- Positive: 98% appreciated the modern rooms.
- Neutral: Only 68% thought the shower was ok.
- Neutral: For only 50%, the tv was ok.
- Neutral: Cleanliness of the bathroom was average, said 53%.
- Neutral: For only 64%, the tv was ok.
- Negative: 55% said the bathroom was dirty.
- Negative: 77% found problems with the furniture.
- Negative: 65% criticized the small bathroom.
- Negative: 83% were disappointed with the minibar.
- Negative: 83% were disappointed with the minibar.
Great room
- Positive: 81% said the beds were comfortable.
- Positive: 81% thought the view was good.
- Positive: 98% appreciated the modern rooms.
- Neutral: For only 55%, the bathroom was ok.
- Neutral: Only 66% thought the shower was ok.
- Neutral: For only 60%, the tv was ok.
- Negative: 61% said rooms were small.
- Negative: 77% found problems with the furniture.
- Negative: 66% criticized the small bathroom.
- Negative: Air conditioning was criticized by 62%.
- Negative: 81% were disappointed with the minibar.
- Negative: 55% said the bathroom was dirty.
- Negative: 81% were disappointed with the minibar.
- Negative: 53% thought the tv was sub-standard.
Good internet service
- Positive: 83% said rooms were clean.
- Positive: 85% said the beds were comfortable.
- Positive: 79% thought the view was good.
- Positive: 98% appreciated the modern rooms.
- Neutral: 50% thought the wifi quality was ok.
- Neutral: For only 56%, the bathroom was ok.
- Neutral: Only 67% thought the shower was ok.
- Negative: 76% found problems with the furniture.
- Negative: 58% criticized the small bathroom.
- Negative: Air conditioning was criticized by 74%.
- Negative: 53% thought the tv was sub-standard.
- Negative: 54% said the bathroom was dirty.
- Negative: 81% were disappointed with the minibar.
Comfortable
- Positive: 81% said the beds were comfortable.
- Neutral: For only 66%, the noise level was all right.
- Negative: 61% said rooms were small.
- Negative: 66% criticized the small bathroom.
- Negative: Air conditioning was criticized by 62%.
Fairly good value for money
- Positive: 90% were happy with the price.
- Neutral: Only 68% were satisfied with the beverage prices.
- Negative: 54% said the breakfast was too expensive.
