The Cumberland, London
4 star hotelHotelGreat Cumberland Place, Marble Arch, London, W1H 7DL, London, W1H 7DL, United KingdomThe moment you step into the warm and welcoming lobby of The Cumberland Hotel, the hustle and bustle of the city simply melts away. With cool contemporary interiors and a rock ‘n’ roll history to boot, it’s ideal for hitting the shops and soaking up the London buzz.
All-day dining is at The Market Restaurant & Bar, where individual stalls offer a wide range of dishes, as well as a delectable afternoon tea.
Arriving in London
3 km from London St Pancras Int’l
While you are in London
1.1 km from Madam Tussauds
Excellent
Good to know
- Friendly atmosphere
- Friendly service
Very good for traveling with friends. Close to Central London. Located near shopping areas and has easy access to public transportation.
Hotel facilities
- Air conditioning
- Bar
- Business services
- Car parking
- Concierge and porterage facilities
- Gym
- Internet access
- Laundry facilities
- Lift/Elevator
- Restaurant(s)
- Safe
- Shuttle services
- HousekeepingÂ
- Dry cleaning serviceÂ
- Express check-inÂ
- Pets allowed
Rooms
The hotel has over 1,000 rooms, including a number of apartments and suites. The rooms are individually styled with original art and are typically creative, in keeping with the rest of The Cumberland Hotel. Some boast views of Marble Arch and Hyde Park. The smart, spacious rooms are filled with plenty of modern touches, and high-end beds mean that a good night’s sleep is part of the package.
Location
The Cumberland Hotel London is at the spot where Oxford Street meets Park Lane, right in the heart of London’s most iconic shopping district and just a short walk from Buckingham Palace, Theatreland and buzzing Soho.
Once you’ve had your fill of the hotspots, the welcome tranquillity of Hyde Park is just a moment away, and numerous transport options make the rest of London just as close.
Our hints & tips
This contemporary hotel is right in the heart of London, where Oxford Street meets Park Lane. At The Market Restaurant, food is on offer throughout the day and night, serving a buffet breakfast, afternoon tea and evening meals.
Arriving in London
3 km from London St Pancras Int’l
While you are in London
1.1 km from Madam Tussauds
Excellent
Review breakdown
Good to know
- Friendly atmosphere
- Friendly service
Rated by
Family –
44%
Couple –
36%
Solo –
20%
Business –
1%
Rated 4.4/5 based on reviews from all travellers
Very good for traveling with friends. Close to Central London. Located near shopping areas and has easy access to public transportation.
Excellent Location
Review Highlights
Great location
- Positive: Near to public transport, according to 100%.
- Positive: 98% liked the proximity to shopping.
- Positive: 98% liked the proximity to sightseeing.
- Positive: Easily accessible by car, said 96%.
- Positive: 100% enjoyed the restaurants & bars nearby.
- Positive: City centre within easy reach, said 100%.
- Positive: Great parking, according to 89%.
- Neutral: Parking was ok, according to 62%.
Fantastic service
- Positive: 90% found the staff to be very friendly.
- Positive: 76% thought the service was very professional.
- Positive: 92% said the concierge service was amazing.
- Positive: Hotel security was great, thought 75%.
- Positive: 80% said the recreation staff was great.
- Neutral: 66% said the reception staff was ok.
- Neutral: Bar service was average, according to 59%.
- Negative: Bad housekeeping, according to 67%.
- Negative: 57% complained about the room service.
- Negative: 67% didn't like the management.
- Negative: 53% said the booking process was inefficient.
- Negative: 71% complained about the shuttle service.
- Negative: 71% complained about the shuttle service.
Good internet service
- Positive: 76% thought the service was very professional.
- Positive: 86% said the concierge service was amazing.
- Positive: 83% said the recreation staff was great.
- Positive: 75% found the restaurant service to be one of the best.
- Positive: Hotel security was great, thought 75%.
- Positive: 84% said the concierge service was amazing.
- Neutral: 50% thought the wifi quality was ok.
- Neutral: 61% said the reception staff was ok.
- Negative: Bad housekeeping, according to 66%.
- Negative: 63% complained about the room service.
- Negative: Bar service was unacceptable, according to 53%.
- Negative: 58% didn't like the management.
Tasty breakfast
- Positive: 75% thought the service was very professional.
- Positive: Hotel security was great, thought 76%.
- Positive: 85% said the concierge service was amazing.
- Positive: 79% said the recreation staff was great.
- Neutral: 62% said the reception staff was ok.
- Neutral: Only 55% were satisfied with the booking process.
- Negative: 63% said the breakfast was too expensive.
- Negative: Bad housekeeping, according to 68%.
- Negative: 68% complained about the room service.
- Negative: Bar service was unacceptable, according to 59%.
- Negative: 56% didn't like the management.
- Negative: 64% didn't like the management.
Room is all right
- Neutral: Beds were acceptable for 67%.
- Neutral: Only 63% said rooms were clean enough.
- Neutral: 67% thought the minibar was ok.
- Negative: 75% complained about the bathroom.
- Negative: 54% said rooms were small.
- Negative: 87% thought they were poorly maintained.
- Negative: 65% had problems with the shower.
- Negative: 79% said the bathroom was dirty.
- Negative: 80% found problems with the furniture.
- Negative: Air conditioning was criticized by 59%.
- Negative: 81% thought the tv was sub-standard.
- Negative: 81% thought the tv was sub-standard.
- Negative: 79% thought the tv was sub-standard.
- Negative: 80% were unsatisfied with the kitchenette.
- Negative: 67% were unsatisfied with the kitchenette.
Quite clean
- Neutral: Only 63% said rooms were clean enough.
- Neutral: 62% thought the cleanliness of the hotel was average.
- Neutral: Only 51% said the rooms were modern.
- Neutral: 65% thought the minibar was ok.
- Negative: 79% said the bathroom was dirty.
- Negative: Unclean dining area, according to 75%.
- Negative: 66% had problems with the shower.
- Negative: 85% said the bathroom was dirty.
- Negative: 75% found problems with the furniture.
- Negative: 67% criticized the small bathroom.
- Negative: Air conditioning was criticized by 56%.
- Negative: 91% thought the tv was sub-standard.
- Negative: 80% were unsatisfied with the kitchenette.
- Negative: 80% were unsatisfied with the kitchenette.
Fairly good value for money
- Neutral: The price was ok for 65%.
- Neutral: Only 51% said the rooms were modern.
- Neutral: 58% said the view was so-so.
- Neutral: 69% thought the minibar was ok.
- Negative: 63% said the breakfast was too expensive.
- Negative: 92% said beverages were too expensive.
- Negative: Unclean dining area, according to 67%.
- Negative: 75% had problems with the shower.
- Negative: 84% said the bathroom was dirty.
- Negative: 74% found problems with the furniture.
- Negative: 73% criticized the small bathroom.
- Negative: Air conditioning was criticized by 56%.
- Negative: 82% thought the tv was sub-standard.
- Negative: 75% were unsatisfied with the kitchenette.
Value for money could be better
- Neutral: The price was ok for 69%.
- Negative: 57% said the breakfast was too expensive.
- Negative: 83% said beverages were too expensive.
- Negative: Unclean dining area, according to 73%.
Value for money could be better
- Neutral: The price was ok for 56%.
- Negative: 61% said the breakfast was too expensive.
- Negative: 62% said beverages were too expensive.
