Novotel London West
4 star hotelHotel1 Shortlands, London, W68DR, United KingdomWith the Hammersmith Apollo just moments away, Novotel London West is perfect for anyone hoping to catch a performance. If a comedy gig or concert isn’t on your to-do list, busy Hammersmith is a hub in itself and an easy walk to the Thames for an afternoon stroll along the river.
Choose from The Aroma Restaurant or the Artisan Grill for lunch or dinner, otherwise settle into the sleek Lounge Bar for drinks and a light bite.
With spacious rooms, a fitness suite, a chic bar and two restaurants, you won’t have to go far if you need a break from all that sightseeing.
Arriving in London
7.9 km from London St Pancras Int’l
While you are in London
3.1 km from Natural History Museum
Excellent
Good to know
- Great reception
- Professional service
Excellent family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation.
Hotel facilities
- Air conditioning
- Bar
- Business services
- Car parking
- Concierge and porterage facilities
- Accessible facilities
- Gym
- Internet access
- Restaurant(s)
- Housekeeping
Rooms
All rooms include a TV with satellite channels, minibar, hairdryer and a safe, and some boast Nespresso machines, iPod docks, and bathrobes.
Location
Hammersmith Underground Station and Broadway Shopping Centre are just a five-minute walk away, and a 15-minute stroll will take you to upmarket High Street Kensington for a spot of shopping and the chance to get a sneak a peek at royals, celebrities and famous London faces. You also have at least three Tube lines on your doorstep to take you across London, as well as plenty of bus routes.
Our hints & tips
Exploring the city isn't a problem from this hotel - it's just a few minutes' walk from three of London's tube lines!
Choose from the Artisan Grill, serving high-quality meat and fish, or the more informal buffet-style Aroma Restaurant.
Arriving in London
7.9 km from London St Pancras Int’l
While you are in London
3.1 km from Natural History Museum
Excellent
Review breakdown
Good to know
- Great reception
- Professional service
Rated by
Family –
46%
Couple –
23%
Business –
20%
Solo –
11%
Rated 4.5/5 based on reviews from all travellers
Excellent family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation.
Excellent Family Hotel
Excellent Business Hotel
Review Highlights
Great location
- Positive: Near to public transport, according to 98%.
- Positive: 98% thought it was easy to get to the train station.
- Positive: 84% liked the proximity to sightseeing.
- Positive: 100% enjoyed the restaurants & bars nearby.
- Positive: Easily accessible by car, said 82%.
- Positive: Good access to the airport, said 90%.
- Positive: Good access to the airport, said 80%.
- Neutral: Parking was ok, according to 63%.
- Neutral: Average proximity to the city centre, said 58%.
- Negative: For 69%, parking prices were too high.
Fantastic service
- Positive: 93% found the staff to be very friendly.
- Positive: 80% said the reception staff was great.
- Positive: 86% thought the service was very professional.
- Positive: 73% were happy with the room service.
- Positive: Management was excellent, said 82%.
- Positive: 85% found the restaurant service to be one of the best.
- Positive: 92% said the recreation staff was great.
- Positive: Lovely bar service, according to 77%.
- Positive: 77% said the concierge service was amazing.
- Negative: Bad housekeeping, according to 53%.
- Negative: 60% said the booking process was inefficient.
- Negative: 67% were unhappy with the tour guides.
- Negative: 67% were unhappy with the tour guides.
Great wellness & sports facilities
- Positive: top-notch fitness area, thought 84%.
- Positive: 81% said the reception staff was great.
- Positive: 87% thought the service was very professional.
- Positive: 75% were happy with the room service.
- Positive: Management was excellent, said 81%.
- Positive: 85% found the restaurant service to be one of the best.
- Positive: Lovely bar service, according to 78%.
- Positive: 93% said the recreation staff was great.
- Positive: Hotel security was great, thought 81%.
- Positive: 70% said the concierge service was amazing.
- Neutral: Housekeeping was ok, according to 50%.
- Negative: 54% said the booking process was inefficient.
- Negative: 67% were unhappy with the tour guides.
Tasty breakfast
- Positive: 82% said the reception staff was great.
- Positive: 86% thought the service was very professional.
- Positive: Management was excellent, said 71%.
- Positive: 72% were happy with the room service.
- Positive: 90% found the restaurant service to be one of the best.
- Positive: 93% said the recreation staff was great.
- Positive: Lovely bar service, according to 73%.
- Positive: Hotel security was great, thought 83%.
- Neutral: Housekeeping was ok, according to 53%.
- Neutral: 62% said the concierge service was sufficient.
- Negative: 54% said the breakfast was too expensive.
- Negative: 67% were unhappy with the tour guides.
- Negative: 70% were unhappy with the tour guides.
Regular internet service
- Positive: 100% thought it was a great value.
- Positive: 92% found the restaurant service to be one of the best.
- Positive: 91% said the recreation staff was great.
- Positive: Lovely bar service, according to 76%.
- Neutral: 57% found the room service acceptable.
- Neutral: 61% thought the management was tolerable.
- Neutral: 62% said the concierge service was sufficient.
- Negative: 63% said the wifi quality was bad.
- Negative: 78% said the bathroom was dirty.
- Negative: Unclean dining area, according to 65%.
- Negative: 70% were unhappy with the tour guides.
Room is all right
- Positive: 74% thought rooms were spacious.
- Positive: 78% loved the minibar.
- Positive: 77% thought the view was good.
- Neutral: Only 62% said rooms were clean enough.
- Neutral: Beds were acceptable for 57%.
- Neutral: For only 60%, the tv was ok.
- Negative: 75% complained about the bathroom.
- Negative: 86% thought they were poorly maintained.
- Negative: For 87%, the rooms looked old.
- Negative: 84% found problems with the furniture.
- Negative: 78% had problems with the shower.
- Negative: Air conditioning was criticized by 78%.
- Negative: 76% said the bathroom was dirty.
- Negative: 65% criticized the small bathroom.
- Negative: 75% were unsatisfied with the kitchenette.
Quite clean
- Positive: 81% thought it was clean.
- Positive: 78% loved the minibar.
- Positive: 77% thought the view was good.
- Neutral: Only 62% said rooms were clean enough.
- Neutral: For only 59%, the tv was ok.
- Negative: 76% said the bathroom was dirty.
- Negative: Unclean dining area, according to 65%.
- Negative: 86% thought they were poorly maintained.
- Negative: For 87%, the rooms looked old.
- Negative: 83% found problems with the furniture.
- Negative: 80% had problems with the shower.
- Negative: Air conditioning was criticized by 80%.
- Negative: 78% said the bathroom was dirty.
- Negative: 66% criticized the small bathroom.
- Negative: 75% were unsatisfied with the kitchenette.
Room is all right
- Positive: 75% thought rooms were spacious.
- Positive: 77% loved the minibar.
- Positive: 78% thought the view was good.
- Neutral: Only 64% said rooms were clean enough.
- Neutral: Beds were acceptable for 57%.
- Neutral: For only 56%, the tv was ok.
- Negative: 76% complained about the bathroom.
- Negative: 89% thought they were poorly maintained.
- Negative: For 81%, the rooms looked old.
- Negative: 83% found problems with the furniture.
- Negative: 78% had problems with the shower.
- Negative: Air conditioning was criticized by 88%.
- Negative: 76% said the bathroom was dirty.
- Negative: 65% criticized the small bathroom.
- Negative: 74% were unsatisfied with the kitchenette.
