Novotel London Excel
4 star hotelHotel7 Western Gateway Royal Victoria Dock, London, E16 1AA, United KingdomExperience the perfect blend of comfort, style, and convenience at Novotel London Excel. Located in the vibrant Docklands area, this four-star hotel is ideally situated next to the ExCeL Exhibition Centre and close to the O2 arena, making it the perfect choice for business travellers, event attendees, and leisure guests alike.
Start your day with a delicious breakfast at the on-site restaurant, where you can savour a variety of international and local dishes. In the evening, unwind with a drink at the stylish bar or enjoy a meal on the outdoor terrace overlooking the water.
For those looking to stay active, the fitness centre is fully equipped with the latest exercise machines, and there is also a sauna for some relaxation.
Arriving in London
10.7 km from London St Pancras Int’l
While you are in London
3.7 km from Cutty Sark
Excellent
Good to know
- Great reception
- Friendly service
Very good luxury hotel. Close to Central London. Close to parking areas and public transportation. Fantastic service.
Hotel facilities
- Air conditioning
- Bar
- Business services
- Concierge and porterage facilities
- Gym
- Lift/Elevator
- Restaurant(s)
- Safe
Rooms
The contemporary rooms are designed with your comfort in mind, featuring modern amenities such as free high-speed Wi-Fi, a flat-screen TV, and plush bedding to ensure a restful stay. Many rooms also offer stunning views of the Royal Victoria Dock.
Location
With excellent transport links, including the nearby Royal Victoria DLR station, getting around the city is a breeze. Explore the best of London’s attractions, from the historic Tower of London to the bustling Canary Wharf district, all within easy reach.
Our hints & tips
The Upper Deck Restaurant serves a range of local and international cuisine, simple yet authentic, in a casual setting. From breakfast to lunch, dinner or a tasty snack, the hotel provides balanced choices and à la carte service 24/7.
The bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.
Arriving in London
10.7 km from London St Pancras Int’l
While you are in London
3.7 km from Cutty Sark
Excellent
Review breakdown
Good to know
- Great reception
- Friendly service
Rated by
Family –
53%
Business –
24%
Couple –
16%
Solo –
7%
Rated 4.4/5 based on reviews from all travellers
Very good luxury hotel. Close to Central London. Close to parking areas and public transportation. Fantastic service.
Excellent Luxury Hotel
Excellent Romantic Hotel
Review Highlights
Great location
- Positive: Near to public transport, according to 100%.
- Positive: 97% thought it was easy to get to the train station.
- Positive: 97% liked the proximity to sightseeing.
- Positive: Good access to the airport, said 95%.
- Positive: 100% enjoyed the restaurants & bars nearby.
- Positive: Easily accessible by car, said 81%.
- Positive: Business sites within easy reach, said 100%.
- Positive: Easily accessible by car, said 82%.
- Neutral: Average proximity to the city centre, said 64%.
- Negative: Not enough parking facilities, according to 51%.
- Negative: For 92%, parking prices were too high.
Fantastic service
- Positive: 85% found the staff to be very friendly.
- Positive: 72% said the reception staff was great.
- Positive: 80% thought the service was very professional.
- Neutral: Only 65% found the restaurant service to be good.
- Neutral: Hotel security was average, thought 50%.
- Negative: Bad housekeeping, according to 69%.
- Negative: Bar service was unacceptable, according to 68%.
- Negative: 59% didn't like the management.
- Negative: 61% complained about the room service.
- Negative: 61% said the booking process was inefficient.
Tasty breakfast
- Positive: 79% thought rooms were spacious.
- Positive: 97% thought the view was good.
- Positive: 73% liked the big bathroom.
- Positive: 73% appreciated the modern rooms.
- Positive: 89% enjoyed the balcony.
- Neutral: Beds were acceptable for 54%.
- Negative: 79% said the breakfast was too expensive.
- Negative: 65% complained about the bathroom.
- Negative: 87% thought they were poorly maintained.
- Negative: 60% had problems with the shower.
- Negative: 78% found problems with the furniture.
- Negative: Air conditioning was criticized by 88%.
- Negative: 88% said the bathroom was dirty.
- Negative: 60% thought the tv was sub-standard.
- Negative: 71% were disappointed with the minibar.
- Negative: 78% were unsatisfied with the kitchenette.
Room is all right
- Positive: 78% thought rooms were spacious.
- Positive: 96% thought the view was good.
- Positive: 92% enjoyed the balcony.
- Positive: 89% enjoyed the balcony.
- Neutral: Only 56% said rooms were clean enough.
- Neutral: 66% thought the bathroom was big enough.
- Negative: 53% didn't like the uncomfortable beds.
- Negative: 67% complained about the bathroom.
- Negative: 86% thought they were poorly maintained.
- Negative: 61% had problems with the shower.
- Negative: 77% found problems with the furniture.
- Negative: Air conditioning was criticized by 87%.
- Negative: 83% said the bathroom was dirty.
- Negative: 53% thought the tv was sub-standard.
- Negative: 71% were disappointed with the minibar.
- Negative: 85% were unsatisfied with the kitchenette.
Food is all right
- Positive: 79% said the vegetarian options were great.
- Positive: 75% enjoyed the snacks that were offered.
- Neutral: Only 57% were satisfied with the menu.
- Neutral: The price was ok for 58%.
- Neutral: 62% thought the vegan options were ok.
- Negative: 54% did not enjoy the desserts.
- Negative: For 61%, the dining experience was not enjoyable.
- Negative: 66% found the side dishes unedible.
- Negative: 62% said the pork dishes didn't taste good.
- Negative: 62% thought beef and steak dishes were not good.
- Negative: Unclean dining area, according to 67%.
- Negative: 60% said, the pizza was not tasty.
- Negative: 70% said the options for restricted diets were bad.
Quite clean
- Positive: 84% thought it was clean.
- Positive: 79% said the vegetarian options were great.
- Positive: 75% enjoyed the snacks that were offered.
- Neutral: Only 56% said rooms were clean enough.
- Neutral: 57% thought the pizza was not bad.
- Neutral: 62% thought the vegan options were ok.
- Negative: 83% said the bathroom was dirty.
- Negative: Unclean dining area, according to 67%.
- Negative: 66% found the side dishes unedible.
- Negative: 64% thought beef and steak dishes were not good.
- Negative: Unclean dining area, according to 69%.
- Negative: 70% said the options for restricted diets were bad.
Comfortable
- Positive: 78% thought rooms were spacious.
- Neutral: 66% thought the bathroom was big enough.
- Neutral: 67% thought the bathroom was big enough.
- Neutral: 50% thought the pizza was not bad.
- Neutral: 50% thought the options for restricted diets were ok.
- Neutral: 50% thought the options for restricted diets were ok.
- Negative: 53% didn't like the uncomfortable beds.
- Negative: Air conditioning was criticized by 87%.
- Negative: 82% found the side dishes unedible.
- Negative: 62% said the vegetarian options were not great.
- Negative: 55% were unsatisified with the snacks.
- Negative: 70% said the vegan options were not great.
Regular internet service
- Neutral: The price was ok for 60%.
- Neutral: Only 50% were satisfied with the beverage prices.
- Negative: 67% said the wifi quality was bad.
Fairly good value for money
- Neutral: The price was ok for 58%.
- Negative: 88% said the breakfast was too expensive.
- Negative: 58% said beverages were too expensive.
