The Dilly Hotel
5 star hotelHotel21 Piccadilly, Westminster Borough, London, London, W1J 0BH, United KingdomExperience the charm of The Dilly, a distinguished hotel in the heart of London's vibrant Piccadilly. Steeped in history and exuding timeless elegance, The Dilly offers a luxurious retreat with a unique blend of traditional British sophistication and contemporary comfort.
Relax in beautifully designed rooms, indulge in gourmet dining at the acclaimed on-site restaurant, and rejuvenate at the state-of-the-art health club and indoor pool.
With iconic landmarks such as Buckingham Palace, Trafalgar Square, and the West End theatres just a stroll away, The Dilly is the perfect base for exploring the cultural and historical treasures of London.
Arriving in London
1.6 mi from London St Pancras Int’l
While you are in London
0.6 mi from Buckingham Palace
Very Good
Good to know
- Comfortable beds
- Spacious rooms
Very good business hotel. Close to Chinatown. Good for sightseeing with access to public transportation. Great pool.
Hotel facilities
- 24hr reception
- Air conditioning
- Bar
- Bicycle rental
- Business services
- Car parking
- Cash machine
- Child and Baby services
- Concierge and porterage facilities
- Gym
- Internet access
- Laundry facilities
- Lift/Elevator
- Restaurant(s)
- Room service
- Safe
- Spa facilities
- Swimming pool(s)
- Tour and Activities desk
- HousekeepingÂ
- Dry cleaning serviceÂ
- Express check-inÂ
- Pets allowed
Rooms
Rooms at The Dilly Hotel range from spacious family suites to cozy rooms for solo travellers, all designed with comfort in mind.
All rooms have air conditioning, central heating and a safe, as well as tea and coffee making facilities.
Location
The Dilly is perfectly located for a weekend break, just a stone’s throw from Piccadilly Circus and Trafalgar Square. Other nearby attractions include Buckingham Palace and the Churchill War Museums, both reachable within 15 minutes.
Our hints & tips
Start your adventures with an exceptional breakfast or afternoon tea at Terrace at The Dilly, savour Indian cuisine at Madhu’s, and indulge in creative cocktails at Downstairs at The Dilly.
After a day of sightseeing, why not unleash your inner athlete in the gym, or wind down with a leisurely swim.
Arriving in London
1.6 mi from London St Pancras Int’l
While you are in London
0.6 mi from Buckingham Palace
Very Good
Review breakdown
Good to know
- Comfortable beds
- Spacious rooms
Rated by
Couple –
52%
Family –
35%
Solo –
13%
Business –
1%
Rated 4.2/5 based on reviews from all travellers
Very good business hotel. Close to Chinatown. Good for sightseeing with access to public transportation. Great pool.
Excellent Business Hotel
Excellent City Hotel
Review Highlights
Great location
- Positive: 98% liked the proximity to sightseeing.
- Positive: Near to public transport, according to 99%.
- Positive: 93% liked the proximity to shopping.
- Positive: City centre within easy reach, said 100%.
- Positive: 100% enjoyed the restaurants & bars nearby.
- Positive: 100% thought it was easy to get to the train station.
- Positive: Good access to the airport, said 100%.
- Neutral: Reasonably accessible by car, said 60%.
- Negative: Not enough parking facilities, according to 80%.
Fantastic service
- Positive: 91% found the staff to be very friendly.
- Positive: 78% said the reception staff was great.
- Positive: 89% thought the service was very professional.
- Positive: 95% said the concierge service was amazing.
- Positive: 94% said the recreation staff was great.
- Neutral: 59% thought the management was tolerable.
- Negative: Housekeeping was ok, according to 50%.
- Negative: 61% complained about the room service.
- Negative: 58% said the booking process was inefficient.
- Negative: Hotel security was horrible, thought 74%.
- Negative: 100% said the wellness staff was not good.
- Negative: 100% said the wellness staff was not good.
- Negative: 100% said the wellness staff was not good.
Tasty breakfast
- Positive: 86% thought the service was very professional.
- Positive: 92% said the concierge service was amazing.
- Positive: 94% said the recreation staff was great.
- Neutral: Breakfast prices were ok, according to 55%.
- Neutral: 56% thought the management was tolerable.
- Neutral: Only 69% found the restaurant service to be good.
- Neutral: Bar service was average, according to 64%.
- Neutral: Hotel security was average, thought 57%.
- Negative: Bad housekeeping, according to 65%.
- Negative: 70% complained about the room service.
- Negative: 90% said the wellness staff was not good.
- Negative: 89% said the wellness staff was not good.
Great wellness & sports facilities
- Positive: top-notch fitness area, thought 90%.
- Positive: 76% loved the sauna.
- Negative: 67% said that wellness & sports facilities were unclean.
- Negative: 100% said the wellness staff was not good.
Great pool
- Neutral: Only 61% thought the pool was clean.
Room is all right
- Positive: 74% thought rooms were spacious.
- Positive: 72% said the beds were comfortable.
- Neutral: 54% said the view was so-so.
- Neutral: Only 53% found the balcony ok.
- Negative: 81% complained about the bathroom.
- Negative: 94% thought they were poorly maintained.
- Negative: 56% said rooms were dirty.
- Negative: For 93%, the rooms looked old.
- Negative: 91% found problems with the furniture.
- Negative: Air conditioning was criticized by 88%.
- Negative: 77% had problems with the shower.
- Negative: 72% criticized the small bathroom.
- Negative: 80% said the bathroom was dirty.
- Negative: 88% were disappointed with the minibar.
- Negative: 91% thought the tv was sub-standard.
- Negative: 76% were unsatisfied with the kitchenette.
Decent vibe
- Positive: 75% said the beds were comfortable.
- Neutral: Only 51% thought, the hotel was luxurious.
- Neutral: Only 50% thought, the hotel was luxurious.
- Neutral: 58% said the view was so-so.
- Negative: 91% criticized the unstylish hotel.
- Negative: For 53%, the lobby entrance was sub-standard.
- Negative: For 92%, the rooms looked old.
- Negative: 90% found problems with the furniture.
- Negative: Air conditioning was criticized by 89%.
- Negative: 80% had problems with the shower.
- Negative: 80% said the bathroom was dirty.
- Negative: 72% criticized the small bathroom.
- Negative: 93% were disappointed with the minibar.
- Negative: 91% thought the tv was sub-standard.
- Negative: 52% didn't like the balcony.
- Negative: 74% were unsatisfied with the kitchenette.
Fairly good value for money
- Positive: 74% thought rooms were spacious.
- Neutral: Only 68% were satisfied with the beverage prices.
- Neutral: 70% were happy with the price.
- Neutral: 53% said the view was so-so.
- Neutral: Only 57% found the balcony ok.
- Negative: 57% said rooms were dirty.
- Negative: For 92%, the rooms looked old.
- Negative: 91% found problems with the furniture.
- Negative: Air conditioning was criticized by 89%.
- Negative: 78% had problems with the shower.
- Negative: 71% criticized the small bathroom.
- Negative: 78% said the bathroom was dirty.
- Negative: 91% were disappointed with the minibar.
- Negative: 91% thought the tv was sub-standard.
- Negative: 76% were unsatisfied with the kitchenette.
- Negative: 74% were unsatisfied with the kitchenette.
Regular internet service
- Positive: 75% thought rooms were spacious.
- Positive: 73% said the beds were comfortable.
- Neutral: 54% said the view was so-so.
- Neutral: Only 57% found the balcony ok.
- Negative: 74% said the wifi quality was bad.
- Negative: 95% thought they were poorly maintained.
- Negative: 57% said rooms were dirty.
- Negative: For 92%, the rooms looked old.
- Negative: 91% found problems with the furniture.
- Negative: Air conditioning was criticized by 88%.
- Negative: 78% had problems with the shower.
- Negative: 71% criticized the small bathroom.
- Negative: 78% said the bathroom was dirty.
- Negative: 91% were disappointed with the minibar.
- Negative: 91% thought the tv was sub-standard.
- Negative: 76% were unsatisfied with the kitchenette.
Could use a good cleaning
- Neutral: Only 61% thought the pool was clean.
- Negative: 56% said rooms were dirty.
- Negative: 57% thought it was rather dirty.
- Negative: 80% said the bathroom was dirty.
- Negative: Unclean dining area, according to 94%.
- Negative: 67% said that wellness & sports facilities were unclean.
Sustainability could be improved
