The Cumberland, London
4 star hotelHotelGreat Cumberland Place, Marble Arch, London, W1H 7DL, London, W1H 7DL, United KingdomThe moment you step into the warm and welcoming lobby of The Cumberland Hotel, the hustle and bustle of the city simply melts away. With cool contemporary interiors and a rock ‘n’ roll history to boot, it’s ideal for hitting the shops and soaking up the London buzz.
All-day dining is at The Market Restaurant & Bar, where individual stalls offer a wide range of dishes, as well as a delectable afternoon tea.
Arriving in London
1.9 mi from London St Pancras Int’l
While you are in London
0.7 mi from Madam Tussauds
Very Good
Good to know
- Friendly atmosphere
- Friendly service
Very good hotel. Close to Oxford St. Located near shopping areas and has easy access to public transportation.
Hotel facilities
- Air conditioning
- Bar
- Business services
- Concierge and porterage facilities
- Gym
- Internet access
- Lift/Elevator
- Restaurant(s)
- Safe
Rooms
The hotel has over 1,000 rooms, including a number of apartments and suites. The rooms are individually styled with original art and are typically creative, in keeping with the rest of The Cumberland Hotel. Some boast views of Marble Arch and Hyde Park. The smart, spacious rooms are filled with plenty of modern touches, and high-end beds mean that a good night’s sleep is part of the package.
Location
The Cumberland Hotel London is at the spot where Oxford Street meets Park Lane, right in the heart of London’s most iconic shopping district and just a short walk from Buckingham Palace, Theatreland and buzzing Soho.
Once you’ve had your fill of the hotspots, the welcome tranquillity of Hyde Park is just a moment away, and numerous transport options make the rest of London just as close.
Our hints & tips
This contemporary hotel is right in the heart of London, where Oxford Street meets Park Lane. At The Market Restaurant, food is on offer throughout the day and night, serving a buffet breakfast, afternoon tea and evening meals.
Arriving in London
1.9 mi from London St Pancras Int’l
While you are in London
0.7 mi from Madam Tussauds
Very Good
Review breakdown
Good to know
- Friendly atmosphere
- Friendly service
Rated by
Family –
60%
Couple –
25%
Solo –
10%
Business –
5%
Rated 4.3/5 based on reviews from all travellers
Very good hotel. Close to Oxford St. Located near shopping areas and has easy access to public transportation.
Excellent Location
Review Highlights
Great location
- Positive: Near to public transport, according to 100%.
- Positive: 98% liked the proximity to shopping.
- Positive: 99% liked the proximity to sightseeing.
- Positive: 100% thought it was easy to get to the train station.
- Positive: Easily accessible by car, said 97%.
- Positive: City centre within easy reach, said 100%.
- Positive: 100% enjoyed the restaurants & bars nearby.
Good internet service
- Neutral: 59% thought the wifi quality was ok.
Fantastic service
- Positive: 88% found the staff to be very friendly.
- Positive: 86% said the recreation staff was great.
- Positive: Hotel security was great, thought 75%.
- Positive: 84% said the concierge service was amazing.
- Positive: 84% said the concierge service was amazing.
- Neutral: 65% said the reception staff was ok.
- Neutral: Only 69% thought the service was professional.
- Neutral: Bar service was average, according to 53%.
- Negative: Bad housekeeping, according to 71%.
- Negative: 59% complained about the room service.
- Negative: 54% didn't like the management.
- Negative: 62% said the booking process was inefficient.
Tasty breakfast
- Positive: 72% thought the service was very professional.
- Positive: Hotel security was great, thought 79%.
- Positive: 70% found the restaurant service to be one of the best.
- Positive: 79% said the recreation staff was great.
- Positive: 83% said the concierge service was amazing.
- Neutral: Breakfast prices were ok, according to 50%.
- Neutral: 66% said the reception staff was ok.
- Neutral: Bar service was average, according to 55%.
- Negative: Bad housekeeping, according to 71%.
- Negative: 63% complained about the room service.
- Negative: 60% didn't like the management.
- Negative: 62% said the booking process was inefficient.
Room is all right
- Positive: 79% loved the minibar.
- Neutral: Beds were acceptable for 69%.
- Neutral: Only 62% said rooms were clean enough.
- Negative: 79% complained about the bathroom.
- Negative: 87% thought they were poorly maintained.
- Negative: 71% had problems with the shower.
- Negative: 78% said the bathroom was dirty.
- Negative: 71% criticized the small bathroom.
- Negative: Air conditioning was criticized by 61%.
- Negative: 91% thought the tv was sub-standard.
- Negative: Air conditioning was criticized by 59%.
- Negative: 88% thought the tv was sub-standard.
- Negative: 67% were unsatisfied with the kitchenette.
- Negative: 67% were unsatisfied with the kitchenette.
- Negative: 67% were unsatisfied with the kitchenette.
Quite clean
- Neutral: Only 62% said rooms were clean enough.
- Neutral: 55% thought the cleanliness of the hotel was average.
- Negative: 78% said the bathroom was dirty.
- Negative: Unclean dining area, according to 72%.
Quite clean
- Neutral: Only 58% said rooms were clean enough.
- Neutral: 53% thought the cleanliness of the hotel was average.
- Negative: 81% said the bathroom was dirty.
- Negative: Unclean dining area, according to 69%.
