Novotel London West
4 star hotelHotel1 Shortlands, London, W68DR, United KingdomWith the Hammersmith Apollo just moments away, Novotel London West is perfect for anyone hoping to catch a performance. If a comedy gig or concert isn’t on your to-do list, busy Hammersmith is a hub in itself and an easy walk to the Thames for an afternoon stroll along the river.
Choose from The Aroma Restaurant or the Artisan Grill for lunch or dinner, otherwise settle into the sleek Lounge Bar for drinks and a light bite.
With spacious rooms, a fitness suite, a chic bar and two restaurants, you won’t have to go far if you need a break from all that sightseeing.
Arriving in London
4.9 mi from London St Pancras Int’l
While you are in London
2 mi from Natural History Museum
Excellent
Good to know
- Great reception
- Professional service
Excellent family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation. Fantastic service.
Hotel facilities
- 24hr reception
- Air conditioning
- Bar
- Business services
- Car parking
- Cash machine
- Concierge and porterage facilities
- Accessible facilities
- Gym
- Internet access
- Laundry facilities
- Restaurant(s)
- Room service
- Housekeeping
- Dry cleaning service
- Express check-in
Rooms
All rooms include a TV with satellite channels, minibar, hairdryer and a safe, and some boast Nespresso machines, iPod docks, and bathrobes.
Location
Hammersmith Underground Station and Broadway Shopping Centre are just a five-minute walk away, and a 15-minute stroll will take you to upmarket High Street Kensington for a spot of shopping and the chance to get a sneak a peek at royals, celebrities and famous London faces. You also have at least three Tube lines on your doorstep to take you across London, as well as plenty of bus routes.
Our hints & tips
Exploring the city isn't a problem from this hotel - it's just a few minutes' walk from three of London's tube lines!
Choose from the Artisan Grill, serving high-quality meat and fish, or the more informal buffet-style Aroma Restaurant.
Arriving in London
4.9 mi from London St Pancras Int’l
While you are in London
2 mi from Natural History Museum
Excellent
Review breakdown
Good to know
- Great reception
- Professional service
Rated by
Family –
44%
Couple –
26%
Business –
21%
Solo –
9%
Rated 4.6/5 based on reviews from all travellers
Excellent family hotel. Close to Central London. Located near shopping areas and has easy access to public transportation. Fantastic service.
Great Overall Ranking
Excellent Family Hotel
Review Highlights
Great location
- Positive: Near to public transport, according to 98%.
- Positive: 96% liked the proximity to shopping.
- Positive: 98% thought it was easy to get to the train station.
- Positive: 78% liked the proximity to sightseeing.
- Positive: 100% enjoyed the restaurants & bars nearby.
- Positive: Easily accessible by car, said 82%.
- Positive: Good access to the airport, said 75%.
- Neutral: Parking was ok, according to 58%.
- Neutral: Average proximity to the city centre, said 62%.
- Negative: For 64%, parking prices were too high.
Great wellness & sports facilities
- Positive: top-notch fitness area, thought 91%.
- Positive: 93% found the staff to be very friendly.
- Positive: 90% thought the service was very professional.
- Positive: Management was excellent, said 75%.
- Positive: 73% were happy with the room service.
- Positive: 92% found the restaurant service to be one of the best.
- Positive: Lovely bar service, according to 84%.
- Positive: 91% said the concierge service was amazing.
- Neutral: Hotel security was average, thought 57%.
- Negative: Bad housekeeping, according to 52%.
- Negative: 53% said the booking process was inefficient.
- Negative: 69% complained about the shuttle service.
- Negative: 71% were unhappy with the tour guides.
- Negative: 71% were unhappy with the tour guides.
Fantastic service
- Positive: 88% said the reception staff was great.
- Positive: 93% found the staff to be very friendly.
- Positive: 89% thought the service was very professional.
- Positive: Management was excellent, said 73%.
- Positive: 74% were happy with the room service.
- Positive: 87% found the restaurant service to be one of the best.
- Positive: Lovely bar service, according to 77%.
- Positive: 91% said the concierge service was amazing.
- Neutral: Hotel security was average, thought 56%.
- Negative: Bad housekeeping, according to 52%.
- Negative: 55% said the booking process was inefficient.
- Negative: 64% complained about the shuttle service.
- Negative: 71% were unhappy with the tour guides.
Tasty breakfast
- Positive: 82% said the reception staff was great.
- Positive: 86% thought the service was very professional.
- Positive: Management was excellent, said 71%.
- Positive: 72% were happy with the room service.
- Positive: 90% found the restaurant service to be one of the best.
- Positive: 93% said the recreation staff was great.
- Positive: Lovely bar service, according to 73%.
- Positive: Hotel security was great, thought 83%.
- Neutral: Breakfast prices were ok, according to 51%.
- Neutral: Housekeeping was ok, according to 53%.
- Neutral: 62% said the concierge service was sufficient.
- Negative: 67% were unhappy with the tour guides.
- Negative: 70% were unhappy with the tour guides.
Room is all right
- Positive: 77% thought rooms were spacious.
- Positive: 76% loved the minibar.
- Positive: 85% thought the view was good.
- Neutral: Only 60% said rooms were clean enough.
- Neutral: Beds were acceptable for 58%.
- Neutral: For only 52%, the tv was ok.
- Negative: 74% complained about the bathroom.
- Negative: 83% thought they were poorly maintained.
- Negative: For 86%, the rooms looked old.
- Negative: 85% found problems with the furniture.
- Negative: 78% had problems with the shower.
- Negative: 83% said the bathroom was dirty.
- Negative: Air conditioning was criticized by 81%.
- Negative: 59% criticized the small bathroom.
- Negative: 71% were unsatisfied with the kitchenette.
Quite clean
- Positive: 77% loved the minibar.
- Positive: 78% thought the view was good.
- Neutral: Only 60% said rooms were clean enough.
- Neutral: For only 53%, the tv was ok.
- Negative: 83% said the bathroom was dirty.
- Negative: Unclean dining area, according to 75%.
- Negative: Unclean dining area, according to 66%.
- Negative: 85% thought they were poorly maintained.
- Negative: For 88%, the rooms looked old.
- Negative: 85% found problems with the furniture.
- Negative: 76% had problems with the shower.
- Negative: Air conditioning was criticized by 80%.
- Negative: 82% said the bathroom was dirty.
- Negative: 67% criticized the small bathroom.
- Negative: 73% were unsatisfied with the kitchenette.
Regular internet service
- Positive: 100% thought it was a great value.
- Positive: 78% loved the minibar.
- Positive: 80% thought the view was good.
- Neutral: Dining area was clean enough, according to only 57%.
- Neutral: Dining area was clean enough, according to only 57%.
- Neutral: For only 57%, the tv was ok.
- Negative: 71% said the wifi quality was bad.
- Negative: 86% thought they were poorly maintained.
- Negative: For 87%, the rooms looked old.
- Negative: 84% found problems with the furniture.
- Negative: 76% had problems with the shower.
- Negative: Air conditioning was criticized by 79%.
- Negative: 78% said the bathroom was dirty.
- Negative: 65% criticized the small bathroom.
- Negative: 67% were unsatisfied with the kitchenette.
Room is all right
- Positive: 75% thought rooms were spacious.
- Positive: 77% loved the minibar.
- Positive: 78% thought the view was good.
- Neutral: Only 64% said rooms were clean enough.
- Neutral: Beds were acceptable for 57%.
- Neutral: For only 56%, the tv was ok.
- Negative: 76% complained about the bathroom.
- Negative: 89% thought they were poorly maintained.
- Negative: For 81%, the rooms looked old.
- Negative: 83% found problems with the furniture.
- Negative: 78% had problems with the shower.
- Negative: Air conditioning was criticized by 88%.
- Negative: 76% said the bathroom was dirty.
- Negative: 65% criticized the small bathroom.
- Negative: 74% were unsatisfied with the kitchenette.
