Novotel London Waterloo

4 star hotel113 Lambeth Road, London, SE1 7LS, United Kingdom

Discover the perfect blend of comfort, convenience and sophistication at Novotel London Waterloo. Located just a short walk from the River Thames and London’s most iconic landmarks, this four-star hotel offers an ideal base for both business and leisure travellers seeking an exceptional stay in the heart of the city.

Traveling with children? Novotel London Waterloo offers family-friendly rooms, a kids' play area and a dedicated children’s menu, ensuring everyone has a fantastic stay.

At the Novotel London Waterloo, you can enjoy:

Fitness centre and sauna, including exercise biked and treadmill
24/7 Reception staff available around the clock to assist you
Room service so you can enjoy a meal or snack in the comfort of your room, any time of day

Whether you’re here to explore the city’s rich history, attend a business meeting or enjoy a family getaway, Novotel London Waterloo provides everything you need for a memorable stay.

Arriving in London

2.6 mi from London St Pancras Int’l

While you are in London

0.5 mi from Big Ben and House of Parliament

Check availability and reserve

Find the best accommodation for your upcoming stay…

Find a room

User reviews, 4.5 out of 5, Excellent

5301 verified reviews

View reviews

Good to know

Close to public transport
Wonderful sightseeing

Excellent luxury hotel. Good for sightseeing with access to public transportation.

Hotel facilities

Air conditioning
Bar
Gym
Internet access
Lift/Elevator
Restaurant(s)
Shuttle services

Rooms

The spacious rooms are designed with your comfort in mind, offering modern amenities and stylish décor. Each room features comfortable bedding, a flat-screen TV, complimentary Wi-Fi and an ergonomic workspace, making it perfect for relaxation or productivity. Families will love the family-friendly options, and the executive rooms provide extra touches of luxury.

Location

Situated in the vibrant Waterloo district, Novotel London Waterloo puts you within easy reach of the capital’s highlights. Stroll to the historic Houses of Parliament, Big Ben and Westminster Abbey, or take a leisurely walk along the Thames to the London Eye. With excellent transport links, including nearby Waterloo Station, the entire city is at your fingertips.

Find a room

Our hints & tips

Savour delicious international cuisine at the on-site restaurant, which offers a menu of fresh, locally sourced dishes. Enjoy your meal in the vibrant dining area or on the terrace with views of the city. The bar is the perfect spot to unwind with a cocktail, wine or a coffee after a day of sightseeing or meetings.

User reviews, 4.5 out of 5, Excellent

5301 verified reviews

Review breakdown

Excellent

58%

Very good

31%

Good

Fair

Poor

Good to know

Close to public transport
Wonderful sightseeing

Rated by

Family –

80%

Couple –

10%

Business –

Solo –

Rated 4.5/5 based on reviews from all travellers

Excellent luxury hotel. Good for sightseeing with access to public transportation.

Excellent Luxury Hotel

Excellent Family Hotel

Review Highlights

LocationUser reviews, 4.7 out of 5

1342 verified reviews

Great location

Positive: 99% liked the proximity to sightseeing.
Positive: Near to public transport, according to 87%.
Positive: Great parking, according to 71%.
Positive: City centre within easy reach, said 93%.
Positive: 72% thought it was easy to get to the train station.
Positive: 81% enjoyed the restaurants & bars nearby.
Neutral: Reasonably accessible by car, said 64%.
Negative: Shopping was too far away, according to 55%.

ServiceUser reviews, 4.3 out of 5

1431 verified reviews

Fantastic service

Positive: 92% found the staff to be very friendly.
Positive: 73% said the reception staff was great.
Positive: 81% thought the service was very professional.
Positive: Lovely bar service, according to 90%.
Positive: 83% said the recreation staff was great.
Neutral: Housekeeping was ok, according to 53%.
Neutral: Only 61% found the restaurant service to be good.
Neutral: 59% found the room service acceptable.
Neutral: 58% thought the management was tolerable.
Negative: 79% said the booking process was inefficient.

WiFiUser reviews, 3.9 out of 5

17 verified reviews

Good internet service

Neutral: 50% thought the wifi quality was ok.

BreakfastUser reviews, 3.8 out of 5

822 verified reviews

Tasty breakfast

Positive: 89% thought it was clean.
Positive: 80% thought the dining area was clean.
Positive: 85% thought the view was good.
Positive: 81% appreciated the modern rooms.
Positive: 70% liked the big bathroom.
Negative: 69% said the breakfast was too expensive.
Negative: 65% said the bathroom was dirty.
Negative: 79% thought they were poorly maintained.
Negative: 76% found problems with the furniture.
Negative: 62% had problems with the shower.
Negative: 65% said the bathroom was dirty.
Negative: 62% thought the tv was sub-standard.
Negative: Air conditioning was criticized by 65%.
Negative: 82% were disappointed with the minibar.
Negative: 67% were unsatisfied with the kitchenette.

CleanlinessUser reviews, 3.7 out of 5

602 verified reviews

Clean

Positive: 88% thought it was clean.
Positive: 75% thought the dining area was clean.
Positive: 85% thought the view was good.
Positive: 82% appreciated the modern rooms.
Positive: 70% liked the big bathroom.
Neutral: Only 69% said rooms were clean enough.
Negative: 69% said the bathroom was dirty.
Negative: Air conditioning was criticized by 66%.
Negative: 76% found problems with the furniture.
Negative: 62% had problems with the shower.
Negative: 64% said the bathroom was dirty.
Negative: 62% thought the tv was sub-standard.
Negative: Air conditioning was criticized by 67%.
Negative: 68% were disappointed with the minibar.
Negative: 67% were unsatisfied with the kitchenette.

ComfortUser reviews, 3.7 out of 5

633 verified reviews

Very comfortable

Positive: 78% thought rooms were spacious.
Positive: 83% thought it was pleasantly quiet.
Positive: 86% thought the view was good.
Positive: 78% appreciated the modern rooms.
Neutral: Beds were acceptable for 65%.
Neutral: 60% thought the bathroom was big enough.
Neutral: 62% thought the bathroom was big enough.
Neutral: 56% thought the kitchenette was ok.
Negative: Air conditioning was criticized by 74%.
Negative: 66% found problems with the furniture.
Negative: 62% had problems with the shower.
Negative: 65% said the bathroom was dirty.
Negative: Air conditioning was criticized by 66%.
Negative: 65% were disappointed with the minibar.
Negative: 64% were unsatisfied with the kitchenette.

RoomUser reviews, 3.6 out of 5

1340 verified reviews

Great room

Positive: 78% thought rooms were spacious.
Positive: 83% thought the view was good.
Positive: 75% appreciated the modern rooms.
Neutral: Only 69% said rooms were clean enough.
Neutral: Beds were acceptable for 65%.
Neutral: 60% thought the bathroom was big enough.
Neutral: 62% thought the kitchenette was ok.
Negative: 66% complained about the bathroom.
Negative: 83% thought they were poorly maintained.
Negative: 70% found problems with the furniture.
Negative: 62% had problems with the shower.
Negative: 69% said the bathroom was dirty.
Negative: 71% thought the tv was sub-standard.
Negative: Air conditioning was criticized by 74%.
Negative: 59% were disappointed with the minibar.

ValueUser reviews, 2.5 out of 5

238 verified reviews

Fairly good value for money

Positive: 89% said the options for restricted diets were great.
Positive: 75% said the vegan options were great.
Negative: 76% said the breakfast was too expensive.
Negative: The price was too high for 54%.
Negative: The price was too high for 66%.
Negative: 61% found the side dishes unedible.
Negative: 53% were unsatisified with the snacks.
Negative: 67% said the vegetarian options were not great.
Negative: 56% said, the pizza was not tasty.
Negative: Unclean dining area, according to 71%.
Negative: 56% said, the pizza was not tasty.

AmenitiesUser reviews, 2.3 out of 5

252 verified reviews

Amenities are not the best

Neutral: 61% considered the lobby entrance to be so-so.
Neutral: 57% found the grounds not bad.
Neutral: Sufficient business facilities, according to 56%.
Neutral: 55% said the architecture was not spectacular.
Negative: 55% thought the building wasn't nice.
Negative: 87% complained about the elevator.
Negative: Disappointing facilities for kids, said 53%.

AmenitiesUser reviews, 2.3 out of 5

249 verified reviews

Amenities are not the best

Neutral: 62% considered the lobby entrance to be so-so.
Neutral: 61% found the grounds not bad.
Neutral: Acceptable kids facilties, thought 59%.
Neutral: Sufficient business facilities, according to 56%.
Negative: 55% thought the building wasn't nice.
Negative: 83% complained about the elevator.
Negative: 62% didn't like the architecture.

Provided by