Novotel London Excel
4 star hotelHotel7 Western Gateway Royal Victoria Dock,, London, E16 1AA, United KingdomExperience the perfect blend of comfort, style, and convenience at Novotel London Excel. Located in the vibrant Docklands area, this four-star hotel is ideally situated next to the ExCeL Exhibition Centre and close to the O2 arena, making it the perfect choice for business travellers, event attendees, and leisure guests alike.
Start your day with a delicious breakfast at the on-site restaurant, where you can savour a variety of international and local dishes. In the evening, unwind with a drink at the stylish bar or enjoy a meal on the outdoor terrace overlooking the water.
For those looking to stay active, the fitness centre is fully equipped with the latest exercise machines, and there is also a sauna for some relaxation.
Arriving in London
6.6 mi from London St Pancras Int’l
While you are in London
2.3 mi from Cutty Sark
Excellent
Good to know
- Great reception
- Professional service
Excellent family hotel. Close to London City Airport. Close to parking areas and public transportation.
Hotel facilities
- Air conditioning
- Bar
- Business services
- Car parking
- Cash machine
- Concierge and porterage facilities
- Accessible facilities
- Gym
- Internet access
- Laundry facilities
- Lift/Elevator
- Restaurant(s)
- Room service
- Safe
- Spa facilities
- HousekeepingÂ
- Dry cleaning serviceÂ
- Express check-inÂ
- Electric vehicle charging station
- Ironing facilities
- Pets allowed
Rooms
The contemporary rooms are designed with your comfort in mind, featuring modern amenities such as free high-speed Wi-Fi, a flat-screen TV, and plush bedding to ensure a restful stay. Many rooms also offer stunning views of the Royal Victoria Dock.
Location
With excellent transport links, including the nearby Royal Victoria DLR station, getting around the city is a breeze. Explore the best of London’s attractions, from the historic Tower of London to the bustling Canary Wharf district, all within easy reach.
Our hints & tips
The Upper Deck Restaurant serves a range of local and international cuisine, simple yet authentic, in a casual setting. From breakfast to lunch, dinner or a tasty snack, the hotel provides balanced choices and à la carte service 24/7.
The bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.
Arriving in London
6.6 mi from London St Pancras Int’l
While you are in London
2.3 mi from Cutty Sark
Excellent
Review breakdown
Good to know
- Great reception
- Professional service
Rated by
Family –
48%
Business –
29%
Couple –
17%
Solo –
6%
Rated 4.5/5 based on reviews from all travellers
Excellent family hotel. Close to London City Airport. Close to parking areas and public transportation.
Excellent Business Hotel
Excellent Economy Hotel
Review Highlights
Great location
- Positive: Near to public transport, according to 99%.
- Positive: 98% thought it was easy to get to the train station.
- Positive: 90% liked the proximity to sightseeing.
- Positive: Good access to the airport, said 95%.
- Positive: 100% enjoyed the restaurants & bars nearby.
- Positive: Business sites within easy reach, said 100%.
- Positive: Easily accessible by car, said 88%.
- Positive: Business sites within easy reach, said 100%.
- Neutral: Average proximity to the city centre, said 59%.
- Negative: Not enough parking facilities, according to 51%.
- Negative: For 88%, parking prices were too high.
Fantastic service
- Positive: 90% found the staff to be very friendly.
- Positive: 77% said the reception staff was great.
- Positive: 85% thought the service was very professional.
- Positive: 85% found the restaurant service to be one of the best.
- Positive: Management was excellent, said 83%.
- Positive: Hotel security was great, thought 75%.
- Neutral: Bar service was average, according to 61%.
- Neutral: 60% thought the shuttle service was ok.
- Negative: Bad housekeeping, according to 70%.
- Negative: 64% complained about the room service.
- Negative: 52% said the booking process was inefficient.
- Negative: 56% indicated the recreation staff was not good.
Tasty breakfast
- Positive: 79% thought rooms were spacious.
- Positive: 97% thought the view was good.
- Positive: 73% liked the big bathroom.
- Positive: 73% appreciated the modern rooms.
- Positive: 89% enjoyed the balcony.
- Neutral: Beds were acceptable for 54%.
- Negative: 81% said the breakfast was too expensive.
- Negative: 65% complained about the bathroom.
- Negative: 87% thought they were poorly maintained.
- Negative: 60% had problems with the shower.
- Negative: 78% found problems with the furniture.
- Negative: Air conditioning was criticized by 88%.
- Negative: 88% said the bathroom was dirty.
- Negative: 60% thought the tv was sub-standard.
- Negative: 71% were disappointed with the minibar.
- Negative: 78% were unsatisfied with the kitchenette.
Room is all right
- Positive: 77% thought rooms were spacious.
- Positive: 97% thought the view was good.
- Positive: 96% enjoyed the balcony.
- Neutral: Only 59% said rooms were clean enough.
- Negative: 52% didn't like the uncomfortable beds.
- Negative: 70% complained about the bathroom.
- Negative: 87% thought they were poorly maintained.
- Negative: 83% found problems with the furniture.
- Negative: 71% had problems with the shower.
- Negative: Air conditioning was criticized by 88%.
- Negative: 86% said the bathroom was dirty.
- Negative: Only 50% said the rooms were modern.
- Negative: 72% thought the tv was sub-standard.
- Negative: 81% were disappointed with the minibar.
- Negative: 89% were unsatisfied with the kitchenette.
- Negative: 93% were unsatisfied with the kitchenette.
Regular internet service
- Positive: 77% thought rooms were spacious.
- Positive: 97% thought the view was good.
- Positive: 96% enjoyed the balcony.
- Positive: 93% enjoyed the balcony.
- Neutral: Only 59% said rooms were clean enough.
- Negative: 52% didn't like the uncomfortable beds.
- Negative: 71% complained about the bathroom.
- Negative: 88% thought they were poorly maintained.
- Negative: 85% found problems with the furniture.
- Negative: 70% had problems with the shower.
- Negative: Air conditioning was criticized by 89%.
- Negative: 86% said the bathroom was dirty.
- Negative: 77% thought the tv was sub-standard.
- Negative: 77% were disappointed with the minibar.
- Negative: 91% were unsatisfied with the kitchenette.
- Negative: 91% were unsatisfied with the kitchenette.
Quite clean
- Positive: 81% thought it was clean.
- Positive: 75% enjoyed the snacks that were offered.
- Positive: 100% enjoyed the fish/seafood dishes.
- Neutral: Only 59% said rooms were clean enough.
- Neutral: The price was ok for 56%.
- Neutral: 50% thought the vegetarian options were ok.
- Neutral: 55% thought the pizza was not bad.
- Negative: 86% said the bathroom was dirty.
- Negative: Unclean dining area, according to 78%.
- Negative: 64% found the side dishes unedible.
- Negative: 62% said the pork dishes didn't taste good.
- Negative: 80% said the vegan options were not great.
- Negative: 85% said the options for restricted diets were bad.
- Negative: 57% thought beef and steak dishes were not good.
Comfortable
- Positive: 77% thought rooms were spacious.
- Neutral: For only 65%, the noise level was all right.
- Neutral: 65% thought the bathroom was big enough.
- Neutral: 50% thought the pizza was not bad.
- Neutral: 50% thought the options for restricted diets were ok.
- Neutral: 50% thought the options for restricted diets were ok.
- Negative: 52% didn't like the uncomfortable beds.
- Negative: Air conditioning was criticized by 88%.
- Negative: 82% found the side dishes unedible.
- Negative: 62% said the vegetarian options were not great.
- Negative: 55% were unsatisified with the snacks.
- Negative: 70% said the vegan options were not great.
Beach is not so nice
- Neutral: The price was ok for 55%.
- Neutral: 65% thought the bathroom was big enough.
- Negative: 79% said the breakfast was too expensive.
- Negative: 83% said beverages were too expensive.
- Negative: Air conditioning was criticized by 86%.
Pool should be renewed
- Negative: 78% said the breakfast was too expensive.
- Negative: 72% said beverages were too expensive.
- Negative: 72% said beverages were too expensive.
