Mama Shelter Lille
3 star hotelHotel97 Place Saint-Hubert, Lille, 59800, FranceConveniently located next to Lille's main train station, Mama Shelter Lille offers travellers an ideal spot for exploring the city. The hotel has plenty of rooms and offers a cosy base, combining comfort with a trendy modern vibe.
Whether you want to eat, drink or dance the night away, the bar and restaurant are open throughout the evening. The bar also offers a panoramic rooftop view, so it’s the ideal spot to relax with family and friends. As always, Mama thought of everything!
Arriving in Lille
0.2 mi from Lille Europe
While you are in Lille
0.3 mi from Column of the Goddess
User reviews, 4.6 out of 5, Excellent
View reviews4.6/5
Excellent
3741 verified reviews
Good to know
- Friendly atmosphere
- Good restaurant service
Excellent hotel. Close to the city center and train stations. Awesome vibe. Fantastic service.
Hotel facilities
- 24hr reception
- Air conditioning
- Bar
- Business services
- Car parking
- Concierge and porterage facilities
- Accessible facilities
- Internet access
- Laundry facilities
- Restaurant(s)
- Safe
- HousekeepingÂ
- Dry cleaning serviceÂ
- Express check-inÂ
- Electric vehicle charging station
- Pets allowed
Rooms
The rooms have all the essential amenities that you need to have an enjoyable stay, including free WiFi and flat-screen televisions.
Location
Mama Shelter Lille sits in the centre of Lille, a short walk from Lille Flandres Train and Metro Stations and only 600 metres from Grand Place and Lille's Opera House. In need of some retail therapy? The Euralille shopping centre is right next to the hotel while Notre-Dame de la Treille Cathedral is a short saunter away, for the culture vultures.
Our hints & tips
A breakfast buffet is available every morning, the restaurant serves homemade meals and guests can enjoy cocktails at the rooftop bar. This hip hotel has it all, whether you want to relax with a coffee or catch up with friends over a few evening drinks.
Arriving in Lille
0.2 mi from Lille Europe
While you are in Lille
0.3 mi from Column of the Goddess
User reviews, 4.6 out of 5, Excellent
4.6/5
Excellent
3741 verified reviews
Review breakdown
Excellent
65%
Very good
25%
Good
5%
Fair
2%
Poor
3%
Good to know
- Friendly atmosphere
- Good restaurant service
Rated by
Business –
63%
Couple –
37%
Couple –
27%
Solo –
3%
Rated 4.6/5 based on reviews from all travellers
Excellent hotel. Close to the city center and train stations. Awesome vibe. Fantastic service.
Excellent Overall Ranking
Excellent Dining Experience
Review Highlights
Sustainability5/5User reviews, 5 out of 5
Great efforts to be sustainable
- Positive: 96% said it was a stylish hotel.
- Positive: 91% thought, the hotel was modern.
- Negative: 89% said the breakfast was too expensive.
- Negative: For 100%, the lobby entrance was sub-standard.
- Negative: 55% criticized the plain hotel.
Vibe4.7/5User reviews, 4.7 out of 5
Awesome vibe
- Positive: 94% enjoyed the friendly atmosphere.
- Positive: 91% said it was a stylish hotel.
- Positive: 83% thought, the hotel was modern.
- Neutral: Bar service was average, according to 55%.
- Neutral: 60% thought the management was tolerable.
- Negative: For 94%, the lobby entrance was sub-standard.
- Negative: 67% criticized the plain hotel.
- Negative: 85% complained about the room service.
- Negative: Bad housekeeping, according to 55%.
- Negative: 67% said the booking process was inefficient.
- Negative: Hotel security was horrible, thought 60%.
Service4.6/5User reviews, 4.6 out of 5
Fantastic service
- Positive: 98% found the staff to be very friendly.
- Positive: 91% said the reception staff was great.
- Positive: 90% thought the service was very professional.
- Positive: 93% found the restaurant service to be one of the best.
- Positive: Lovely bar service, according to 98%.
- Positive: Management was excellent, said 71%.
- Positive: Management was excellent, said 80%.
- Positive: Management was excellent, said 89%.
- Negative: 73% indicated the recreation staff was not good.
- Negative: 75% complained about the room service.
Bar4.5/5User reviews, 4.5 out of 5
Bar is awesome
- Positive: Delicious alcoholic drinks, according to 97%.
- Positive: Lovely bar service, according to 98%.
- Positive: 89% thought the service was very professional.
- Positive: 93% found the restaurant service to be one of the best.
- Positive: Lovely bar service, according to 98%.
- Positive: Management was excellent, said 78%.
- Neutral: Housekeeping was ok, according to 57%.
- Neutral: Only 50% were satisfied with the booking process.
- Negative: 75% indicated the recreation staff was not good.
- Negative: 75% complained about the room service.
- Negative: 60% said the booking process was inefficient.
Location4.4/5User reviews, 4.4 out of 5
Great location
- Positive: City centre within easy reach, said 99%.
- Positive: 100% thought it was easy to get to the train station.
- Positive: 100% liked the proximity to shopping.
- Positive: 94% liked the proximity to sightseeing.
- Positive: Near to public transport, according to 100%.
- Neutral: Reasonably accessible by car, said 60%.
- Neutral: 57% thought the management was tolerable.
- Neutral: Housekeeping was ok, according to 57%.
- Negative: Not enough parking facilities, according to 58%.
- Negative: For 90%, parking prices were too high.
Breakfast4.3/5User reviews, 4.3 out of 5
Tasty breakfast
- Positive: 95% liked the proximity to shopping.
- Positive: 93% liked the proximity to sightseeing.
- Positive: Near to public transport, according to 100%.
- Neutral: Bar service was average, according to 58%.
- Neutral: Reasonably accessible by car, said 60%.
- Negative: 88% said the breakfast was too expensive.
- Negative: 67% said beverages were too expensive.
- Negative: For 88%, parking prices were too high.
- Negative: 67% said the booking process was inefficient.
Food4/5User reviews, 4 out of 5
Delicious food
- Positive: 87% loved the dining experience.
- Positive: 79% loved the menu selection.
- Positive: 85% enjoyed the fish/seafood dishes.
- Positive: 80% thought the dining area was clean.
- Positive: Beef and steak dishes were excellent, according to 89%.
- Neutral: Desserts were ok, said 66%.
- Neutral: 68% thought the vegetarian options were ok.
- Neutral: Only 50% liked the pork dishes.
- Neutral: Only 50% liked the pork dishes.
- Negative: 71% found the side dishes unedible.
- Negative: The price was too high for 100%.
Amenities3.7/5User reviews, 3.7 out of 5
Great amenities
- Positive: 75% thought the building was wonderful.
- Positive: 91% thought the architecture was beautiful.
- Positive: 75% loved the terrace.
- Positive: 100% said the facilities were very new.
- Neutral: 50% found the grounds not bad.
- Neutral: 69% said the view was so-so.
- Neutral: For only 67%, the tv was ok.
- Neutral: Only 69% found the balcony ok.
- Neutral: 50% thought the minibar was ok.
- Neutral: 50% thought the minibar was ok.
- Negative: For 94%, the lobby entrance was sub-standard.
- Negative: Air conditioning was criticized by 92%.
- Negative: 91% said the bathroom was dirty.
- Negative: 93% found problems with the furniture.
- Negative: For 58%, the rooms looked old.
- Negative: 68% were unsatisfied with the kitchenette.
Cleanliness3.1/5User reviews, 3.1 out of 5
Quite clean
- Positive: 75% thought it was clean.
- Positive: 80% thought the dining area was clean.
- Positive: 73% thought rooms were spacious.
- Positive: 75% thought the view was good.
- Neutral: Only 61% said rooms were clean enough.
- Neutral: Only 62% said the rooms were modern.
- Neutral: For only 60%, the tv was ok.
- Neutral: Only 53% found the balcony ok.
- Neutral: 50% thought the kitchenette was ok.
- Negative: 90% said the bathroom was dirty.
- Negative: 71% had problems with the shower.
- Negative: Air conditioning was criticized by 85%.
- Negative: 88% said the bathroom was dirty.
- Negative: 89% found problems with the furniture.
- Negative: 67% criticized the small bathroom.
- Negative: 78% were disappointed with the minibar.
Room3.1/5User reviews, 3.1 out of 5
Room is all right
- Positive: 81% said the beds were comfortable.
- Positive: 71% thought rooms were spacious.
- Positive: 79% thought the view was good.
- Neutral: Only 61% said rooms were clean enough.
- Neutral: Only 58% said the rooms were modern.
- Neutral: Only 60% found the balcony ok.
- Neutral: 50% thought the kitchenette was ok.
- Negative: 73% complained about the bathroom.
- Negative: 91% thought they were poorly maintained.
- Negative: 73% had problems with the shower.
- Negative: Air conditioning was criticized by 84%.
- Negative: 90% said the bathroom was dirty.
- Negative: 89% found problems with the furniture.
- Negative: 56% thought the tv was sub-standard.
- Negative: 67% criticized the small bathroom.
- Negative: 71% were disappointed with the minibar.
Value2.2/5User reviews, 2.2 out of 5
Value for money could be better
- Positive: 80% thought it was clean.
- Negative: 88% said the breakfast was too expensive.
- Negative: The price was too high for 100%.
- Negative: Air conditioning was criticized by 87%.
- Negative: 59% criticized the small bathroom.
WiFi1.9/5User reviews, 1.9 out of 5
Complaints about WiFi
- Negative: 89% said the wifi quality was bad.
- Negative: The price was too high for 100%.
- Negative: 67% said beverages were too expensive.
WiFi1.9/5User reviews, 1.9 out of 5
Complaints about WiFi
- Neutral: Only 50% were satisfied with the beverage prices.
- Negative: 89% said the wifi quality was bad.
- Negative: The price was too high for 100%.
Wellness Area0.9/5User reviews, 0.9 out of 5
Wellness & sports facilities could be improved
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