Disruption compensation

Everything you need to know if your train is delayed or cancelled.

first things first
First things first

We're very sorry if you experienced a disruption, here's how to stay in the loop.

Exchanges, refunds and compensation

Depending on how long you've been delayed, you have options when it comes to compensation.

Claiming expenses

We'll be happy to cover some of the costs involved if you need to make other plans in a hurry due to a delay.

Useful numbers and more

Contact details to help you find alternative ways of getting to your destination.

In and around St Pancras International

King's Cross and St Pancras stations, and the area around them, are full of places to stay, eat, drink and wait.