Our Boarding Guarantee is only valid for travel from the following Eurostar terminals –St Pancras International, Ebbsfleet International, Ashford International, Paris Gare Du Nord and Brussels-Midi/Zuid only.
• Our Boarding Guarantee is only valid on the same day as the same leg of the original booking. You can exchange your booking at Eurostar ticket offices. In Brussels-Midi/Zuid station you must change your ticket at check-in. You must make your request to travel on another service no later than 20 minutes before departure to allow enough time to exchange the original booking and allocate a new seat.
• If Business Premier is full we will offer you alternative seating in Standard Premier or Standard.If you take up this offer we will not be able to offer any refund. If a seat is available in Business Premier we unfortunately cannot guarantee a meal will be available or that we will be able to provide for any special meal requests.
• If we can't offer you a seat we can give you an e-voucher for 25% of your ticket or, for the Club Eurostar members, the equivalent credit of bonus points. You may choose which you prefer.
• Our Boarding Guarantee will not be available when we are operating a contingency timetable or when there are restrictions to check-in or factors outside our control that affect our services. We reserve the right to withdraw our Boarding Guarantee at any time.