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Dear all,

The world has changed a lot since March. All of us have had to adjust to a new way of life. Likewise, Eurostar has needed to adapt as a business. These are uncertain times in the travel industry – particularly with the introduction of quarantine measures – but we’re continuing to do everything we can to give you a safe, flexible and enjoyable experience.

Getting back to business as usual

We had to make a lot of changes when coronavirus first hit Europe. But we’re now able to reintroduce many of the services we paused – with a few adjustments, of course. Onboard catering is back. Café Métropole is open. Our Business Premier lounges are welcoming guests again. And our fast-track lanes are open once more.

Taking you there with care

Your safety remains our priority. That’s why we’ve introduced a number of hygiene and social distancing measures – from a revised seating plan on our trains, to extra cleaning of areas likely to be touched. We want you to travel with complete confidence, every step of the way.

The peace of mind to change your mind

All of our tickets are now flexible. This means you can change your booking for a later date without paying an exchange fee. You just need to let us know at least 14 days before your planned departure. We’ve also extended our e-Voucher policy so that you can use the vouchers for travel well into 2021.

Some difficult decisions…

We recently announced that our trains won’t be stopping at Ashford International and Ebbsfleet International for the remainder of this year or in 2021.This announcement came just a short while after our decision to suspend trains to the Alps, Lyon and the South of France for the foreseeable future. These were all difficult decisions to make, but with the unprecedented challenges faced by the travel industry after the last few months they were necessary ones. We feel we now need to focus on serving our busiest city centre stations.

… and a bit of good news

Our long-awaited direct trains from Amsterdam and Rotterdam to London will run from 26 October, allowing passengers to return to the UK without changing in Brussels. You’ve been able to go direct from London to the Netherlands since 2018 – but the addition of the return train is the final piece of the jigsaw.

 

Stay safe and we hope to welcome you on board soon,

 

The Eurostar team