Eurostar reports continued growth in 2011 with increasing sales revenues and passenger numbers

8 Mar 2012
  • Sales revenues up 6% to £803 million and passenger numbers up 2% to 9.7 million year on year
  • Leisure market proving resilient
  • £700m fleet investment programme on schedule
  • Strong performance in 2011 delivers preliminary, unaudited net profit of £20.8 million1

Eurostar, the high speed rail service between the UK and mainland Europe, today reported solid progress over the past year delivering continued growth in both passenger numbers and overall sales revenues.
Following the transformation of the business from a partnership of three railways to a single, unified corporate entity on 1 September 2010, the business today reports a preliminary, unaudited net profit of £20.8 million in its first full year of operation as a standalone company.
The delivery of a net profit is a strong result for Eurostar given the high infrastructure costs incurred as an international rail operator, including Eurostar's access to the high-speed rail network and channel tunnel.
Nicolas Petrovic, Chief Executive, Eurostar, said:"Eurostar continues to make good progress against a difficult economic backdrop and ongoing uncertainty across Europe. Over the last year we have invested in upgrading our service and product and this has resulted in strong growth in sales revenues and passenger numbers. Having completed our first financial year as a standalone business and delivered a strong performance we are now well positioned to build on this momentum."
Sales revenues on the riseTotal sales revenue in 2011 grew by 6%, from £760m to £803m, with particularly strong growth in the second half of the year. On a like for like basis, after adjusting the 2010 results for the volcanic ash cloud impact1, sales revenues have grown by 10% and showed positive growth in each quarter throughout 2011.
Leisure market passenger growth resilientPassenger numbers for the year ending 31 December 2011 rose 2% from 9.5million to 9.7million reflecting Eurostar's continued focus on the customer experience and the increasing number of travellers choosing high-speed rail over plane for short haul travel in Europe.
The number of leisure travellers grew by 2% year on year with particularly strong growth in Q4, which was 4% higher than in 2010. Eurostar has seen that consumers are maintaining their discretionary household spend on leisure travel.
Throughout 2011, the number of international passengers originating outside the EU, including those from the BRIC markets, showed particularly impressive growth up 20% in spite of the tough economic climate. These passengers now account for 9% of all Eurostar passengers. Eurostar's most important non-European originating markets by size include the United States, Latin America and South East Asia.
The number of business travellers in 2011 was 3% lower than in 2010. In Q4, business traveller numbers were 5% lower than prior year, where the deteriorating economic environment and the Eurozone debt crisis contributed to a softening in demand for business travel.
Fleet investment programme updateAgainst this backdrop of continued growth in passenger numbers, Eurostar is pleased to report significant progress to its £700 million fleet investment programme.
The delivery of 10 new Eurostar e320 train sets is progressing well and the first of these newly designed sets are now nearing completion of the first phase of their construction. Production is on schedule with the first, completed set due to be delivered in 2014.
At the same time, the complete overhaul and redesign of Eurostar's existing fleet of trains is progressing well. In common with Eurostar's new trains, this programme of refurbishment is being executed to a design created by Pininfarina, the world-famous Italian design house renowned for its iconic car designs. The phased programme will see work on the first of Eurostar's existing fleet commence in the autumn.
When the new and refurbished sets enter service, the Eurostar fleet will be equipped with advanced Wi-Fi and on-board 'info-tainment' which will include real-time travel and destination information as well as interactive entertainment including video-on-demand, music and news-feeds.
Nicolas Petrovic continues:"The continued investment in both our service and our product has seen customers returning to us again and again. This vote of confidence from our passengers delivered one of our busiest weekends on record during the wedding of Prince William to Kate Middleton last year, reinforcing our position as the operator of choice between the UK and near continental Europe.
"As we look to the year ahead, the combination of the London 2012 Olympic Games and the Queen's Diamond Jubilee, will make the capital one of the 'hottest' destinations in the world this year. As a proud sponsor of the Games, we are well advanced in our preparations and are looking forward to playing an integral role as the key link between London and near continental Europe."
Definitions:- Sales revenue is the value of ticket bookings made during the period. This revenue is only recognised in the profit and loss account at the date on which the passenger actually travels- Passenger volumes reflect the number of travellers carried by Eurostar in the period
Note to editors:
1 In Q2 2010, Eurostar ran 70 extra trains and carried 100,000 extra passengers as a result of the volcanic ash cloud disruption.
About Eurostar:
1. Eurostar is the high-speed train service linking St Pancras International, Ebbsfleet International, Ashford International, Paris, Brussels, Lille, Calais, Disneyland Resort Paris, Avignon and the French Alps.
2. Eurostar was established in 1994 as a partnership between three railway companies: SNCF, SNCB and LCR (London and Continental Railways). On 1 September 2010, Eurostar became a single, unified corporate entity owned by three shareholders: SNCF, SNCB and LCR.
3. The current Eurostar train was first introduced into service in 1994 carrying 750 passengers and operating at speeds of up to 300kph. Since then, the fleet of 28 trains has carried more than 115 million passengers between London and the Continent. Following their refurbishment these trains will continue to form a core part of the Eurostar fleet.
4. Eurostar is a founder member of Railteam, a partnership between Europe's leading high-speed train operators that is developing simpler ways to book and travel on the fast-expanding, European high-speed rail network.
5. Eurostar and Eurotunnel are entirely separate companies. Eurostar operates high-speed passenger trains, while Eurotunnel operates vehicle shuttle services and the Channel Tunnel itself. Eurostar is Eurotunnel's biggest customer.
For more information contact:
Eurostar Press OfficeEurostart:0044 (0)20 7843 5500e: