Our boarding guarantee

5 May 2011

Eurostar Launches Guaranteed Boarding for its Business Premier Customers

Eurostar, the high-speed passenger service linking London, Paris and Brussels has today launched a guaranteed boarding service for its flagship Business Premier class.

The Eurostar Business Premier 'Boarding Guarantee', will exclusively offer Business Premier passengers guaranteed access to the train of their choice regardless of their reservation. This means business customers can feel confident that if they arrive late or even early for their train they will be able to board another service, without going to the ticket office.

The 'Boarding Guarantee' is available at Eurostar stations on the same day of travel as the original booking. Wherever possible, customers will be accommodated in Business Premier coaches and where this is not possible, travel will still be guaranteed in either Standard Premier or Standard class.

Nick Mercer, Commercial Director for Eurostar said:
"Business plans can change quickly, which is why we're committed to offering our Business Premier customers a service that is as flexible as their schedule requires. Our new Boarding Guarantee is part of range of improvements and investments in our Business Premier class in 2011, which will help to ensure it remains the benchmark for short haul business travel."

Business Premier customers also enjoy fully flexible fares, 10 minute express check-in and business lounge access, along with the perfect working environment in dedicated, comfortable surroundings onboard and new onboard menus designed with Michelin star chef Alain Roux.

For more information about Eurostar Business Premier or to book Eurostar tickets visit www.eurostar.com or call 03448 224 777.

About Eurostar
1. Eurostar is the high-speed train service linking St Pancras International, Ebbsfleet International, Ashford International, Paris, Brussels, Lille, Calais, Disneyland Resort Paris, Avignon and the French Alps.

2. Eurostar was established in 1994 as a partnership between three railway companies: SNCF, SNCB and LCR (London and Continental Railways). On 1 September 2010, Eurostar became a single, unified corporate entity owned by three shareholders: SNCF, SNCB and LCR.

3. The current Eurostar train was first introduced into service in 1994 carrying 750 passengers and operating at speeds of up to 300kph. Since then, the fleet of 28 trains has carried more than 115 million passengers between London and the Continent. Following their refurbishment these trains will continue to form a core part of the Eurostar fleet.

4. Eurostar is a founder member of Railteam, a partnership between Europe's leading high-speed train operators that is developing simpler ways to book and travel on the fast-expanding, European high-speed rail network.

5. Eurostar and Eurotunnel are entirely separate companies. Eurostar operates high-speed passenger trains, while Eurotunnel operates vehicle shuttle services and the Channel Tunnel itself. Eurostar is Eurotunnel's biggest customer.

For more information:

Eurostar Press Office
020 7843 5500