Eurostar achieves 95% punctuality since full timetable and faster journeys restored through Channel Tunnel

9 Mar 2009

Eurostar, the high-speed passenger service that links the UK and mainland Europe, has achieved almost 95% punctuality in the first full two weeks since the restoration of faster journeys through the Channel Tunnel.
For the fortnight ending yesterday, Eurostar achieved 94.7% of trains on time or within 15 minutes of schedule (the standard measure for international services), ahead of its overall target of 93% punctuality for 2009. It was Eurostar's first two weeks of operating a full timetable since the incident in the Channel Tunnel six months ago.
Richard Brown, Chief Executive, Eurostar said, "I'm really pleased we're back to full speed and delivering the reliable service that our travellers want. It means business travellers can rely on Eurostar for short journey times, convenient city centre stations, and a reliable service that gets them there and back without staying overnight.
"For leisure travellers, high-speed rail's the best way to escape and have an adventure in European cities that are so different, yet so close to home."
Eurostar's lead-in return fare of £59 has now gone unchanged since March 2003 and, besides punctuality, is another key reason why travellers choose rail over the higher prices and hidden costs of flying.
Average punctuality for Eurostar in 2008 was 92.4%, against 65.4% for the airlines operating on its routes according to Civil Aviation Authority data.
A new direct service between Ashford International and Brussels is part of the full timetable that Eurostar is now operating.
Notes to Editors:
1. Eurostar is the high-speed train service linking St Pancras International, Ebbsfleet International, Ashford International, Paris, Brussels, Lille, Calais, Disneyland Resort Paris, Avignon and the French Alps.
2. Eurostar and Eurotunnel are entirely separate companies. Eurostar operates high-speed passenger trains, while Eurotunnel operates vehicle shuttle services and the Channel Tunnel itself. Eurostar is Eurotunnel's biggest customer.
3. A return fare from London to Paris/Brussels costs from just £59. Travellers can also buy through fares to the Continent from 150 towns and cities across the UK, from only £71 return from Brighton to just £92 return from Edinburgh.
4. Eurostar has two intermediate stations in Kent, serving south east England:
-- Ebsfleet International close to junction 2 of the M25 and Bluewater shopping centre, with frequent services to Brussels and Paris, and with car parking, taxi and Avis car hire facilities.-- Ashford International, with daily services to Paris, Disneyland Resort Paris, Brussels and Lille, and seasonal trains to the French Alps and Avignon.
Eurostar ticket holders can make connecting journeys to either Kent station for free from anywhere on the Southeastern trains network. They will also be able to connect with Southeastern's high-speed domestic services, which are due to begin this year.
5. Under its Tread Lightly environmental plan, Eurostar has set a target of reducing its CO2 emissions by 25% per traveller journey by 2012. Because emissions cannot yet be eliminated, Eurostar is also the world's first train operator to make all journeys carbon neutral, at no extra cost to travellers. Research commissioned by Eurostar has shown that a Eurostar journey between London and Paris/Brussels generates one-tenth of the carbon dioxide of an equivalent flight.
6. Eurostar and Friends of the Earth are working together in the UK on Eurostar's Tread Lightly initiative. To find out more about Friends of the Earth visit
7. Eurostar is a founder member of Railteam, a partnership between Europe's leading high-speed train operators that is developing simpler ways to book and travel on the fast-expanding, European high-speed rail network.
8. To book tickets or for more travel information, please visit or call 08705 186 186.
For more information:Eurostar Press Office+44 (0)20 7843
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