Our mission is…to help our customers with everything from making a booking and answering questions to aftersales and guidance on travelling with Eurostar. We manage around 3,000 calls and 500 emails and letters a day, as well as social media on Twitter and Facebook.
We’re looking for…people with great language skills (English, French and Dutch), as well as the ability to create real connections with customers through email, social media and the phone.
Our team members say...
“I love everybody’s thirst for knowledge and the quirky atmosphere.”
“I really enjoy the family bond and feel that we have as a collective, and the support that we offer each other in difficult times.”
“The thing I like most is the buzz and energy that reverberates around the contact centre.”