You can claim a Eurostar e-voucher to use on a future journey. The longer the delay, the more you can claim. Just hang on to your ticket, wait 24 hours, then claim your voucher online within a year of your disrupted journey.
We ask that you wait a day so that we have all the details to hand and can send your voucher straight away. We’ll email your e-voucher to you within 5 mins and you can use it immediately at eurostar.com.
It’s valid for 12 months from the date of your original journey, so you can take your time to plan your next trip.
You may decide not to travel, in which case you have 60 days after your original travel date to:
You can exchange your ticket or claim a full refund from wherever you bought it.
If you bought your ticket at eurostar.com:
We understand that many passengers are changing their travel plans based on government advice, travel restrictions, or to protect their loved ones. Please see the latest advice and our latest travel policies on our coronavirus information page.