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Dear customers,

On behalf of everyone at Eurostar, thank you for your understanding at a difficult time. The situation is changing by the hour, and both you - our customers - and our teams are facing unprecedented challenges.

We’re working hard to maintain an essential service, keeping in mind that so many individuals, families and businesses are relying on us. 

We’re closely following advice from governments and health authorities in our destination countries. I’d like to personally reassure you that your health and wellbeing is our main priority.

If you’ve booked a ticket and need to rearrange, we’ve also put together a detailed plan so you can still travel with us at a later date.

Finally, we’ve also reduced our timetable over the coming weeks due to lower demand and will be in touch with anybody who is affected.

You can find out more about the measures we’ve put in place and the latest travel information here

We know this is a worrying time for everyone. Please rest assured that we are continuing to monitor the situation very closely and we thank you for your understanding.


Mike Cooper, Eurostar CEO