Cookies and other technologies
Below is a list of cookies and other technologies used on www.eurostar.com, Eurostar’s onboard entertainment portal and the Eurostar app.
You can manage the cookies we place on your device at any time through our Privacy Manager.
Strictly necessary cookies
These cookies are essential for you to be able to use the Eurostar website, app or onboard entertainment portal. The following Strictly Necessary cookies and other technologies are used on our site:
_cs_#
This cookie is used by Content Square
_cs_c
Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry.
_estarCID
Tells us when you have sent a request to the website, e.g. by clicking on a button
_estarMobile
Tells us if you are viewing the mobile version of our site.
applicationPrivilege
Used by Zeus Content Management System to display video
AWSALB
Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
esAuthToken
Keeps you logged in to your account
estarWeb
Used by Zeus Content Management System to display video
JSESSIONID
General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.
locale
Allows us to set your default language preference
serverDataSession
Keeps you logged in to your SNAP account for duration of that session
Functionality Cookies
These cookies are required to support the functionality of some features. Without these cookies you will still be able to use the Eurostar website, app or onboard entertainment portal but you will not have access to all our features. The following Functionality cookies and other technologies are used on our site:
AWSALBCORS
Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
chatheaders
Used by Website for functionality
esClientId
Enables email address encryption
eurostar_accepted_cookies
Used by Website for functionality
eurostar_cookiecontrol
Used by Drupal Content Management System
has_js
Used by Drupal to indicate whether or not the visitor’s browser has JavaScript enabled.
ccShowCookieIcon
Used by Drupal to records whether or not to show the Cookie Control icon
uk_train_search_form
Used by Drupal Content Management System
SESS
Tests whether a browser is configured to accept cookies from AppNexus
OPTOUTMULTI
Used by Tealium Privacy Manager to save user privacy settings for returning visits
OPTOUTMULTIREADABL
Used by Tealium Privacy Manager to save user privacy settings for returning visits
personalisation
Used by Drupal Content Management System
player_times
Used by Website for functionality. Enables playback to restart a video from the point where the viewer left it
ses_id
A unique identifier for the session.
sessiodId
Used by Website for functionality
tADe
Used by Website for functionality
tAE
Used by Website for functionality
tC
Used by Website for functionality
tMQ
Used by Website for functionality
tnsApp
Used by Website for functionality
tSP
Used by Website for functionality
tTDe
Used by Website for functionality
tTDu
Used by Website for functionality
tTE
Used by Website for functionality
tTf
Used by Website for functionality
v_id
A unique identifier for each visitor
www_km_id
Used by Website for functionality
www_km_lead_collection
Used by Website for functionality
www_km_user_name
Used by Website for functionality
serverDataSession.sig
Keeps you logged in to your SNAP account for concurrent/multiple instances at any point of time
YouTube
GPS
Registers a unique ID on mobile devices to enable tracking based on geographical GPS location for YouTube video
VISITOR_INFO1_LIVE
Tries to estimate the users' bandwidth on pages with integrated YouTube videos
YSC
Stores the user's video player preferences using embedded YouTube video
yt-remote-cast-installed
Stores the user's video player preferences using embedded YouTube video
yt-remote-connected-devices
Stores the user's video player preferences using embedded YouTube video
yt-remote-device-id
Stores the user's video player preferences using embedded YouTube video
yt-remote-fast-check-period
Stores the user's video player preferences using embedded YouTube video
yt-remote-session-app
Stores the user's video player preferences using embedded YouTube video
yt-remote-session-name
Stores the user's video player preferences using embedded YouTube video
Performance Cookies
These cookies help us understand how our customers use and interact with the Eurostar website and how we can optimise and improve our services. The following Performance cookies and other technologies are used on our site:
Google Analytics and Google Analytics 360
__utma
Used to determine new and returning visitors
__utmb
Used to determine a new session
__utmc
Used by Google Analytics to measure visitor behaviour and measure site performance Set to enable interoperability with the older version of Google Analytics code known as Urchin
_utmt
Used to throttle request rate in order to manage traffic on the website
_utmv
Used to store visitor level custom variable data
_utmz
Stores the traffic source or campaign that explains how the user reached the website
_ga
Used to distinguish unique website users
_gid
Used to distinguish unique website users
_gat
Used to limit the number of requests made to doubleclick.net. Google Analytics uses doubleclick.net to provide advertising features such as remarketing and demographics for users of the Eurostar websites
collect
Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.
Tealium
TAPID
Used by Tealium Tag Manager for tracking visitors between domains by storing a unique id on the user's first visit.
tealium_timing
Contains data on user navigation, interaction and time spent on the website and its sub-pages - This data is used to optimise the relevance of advertisements and for statistical purposes.
tealium_va
Used by Tealium AudienceStream to store the visitor's profile, e.g. various metrics and a unique visitor ID.
tealium_va_update
Used by Tealium AudienceStream to control updates to the visitor's profile.
utag_main
Used by Tealium Tag Manager to store a unique visitor ID, a session ID and to persist data about the visitor's interaction with the website, e.g. last page viewed.
Content Square
_cs_cvars
This cookie is used to record custom variables
_cs_ex
This cookies is used to save the user consent to be tracked and exclude those who opt out
_cs_id
This cookie contains ContentSquare’s user identifier
_cs_optout
This cookie is used to exclude some visitors from the collection
_cs_s
This cookie contains the number of pageviews within the running session for ContentSquare Solution
_cs_vars
This cookie is used to record custom variables
pageview
Used to record page views
Other analytics and optimisation tools
conductricsCID
Used by Conductrics to deliver website targeting and distinguish individual website users
cp-sess
Used by Conductrics. Contains a record of content seen, metrics and events to enable a consistent customer experience
usbls
Usabilla uses this cookie for campaigns targeted to visitors new or returning to the site. This cookie is used to track which category applies to users and to then show the campaign to the right users.
usbl.#.c.#
Usabilla collects user feedback to improve your website experience
kommunicate
Used by Kommunicate for customer chat
_pn
The number of pages viewed during the current session
_sn
The number of sessions for this visitor
_ss
Indicates if the page viewed is the first in a session
_st
A Unix/Epoch timestamp registers whenever a user is active on the site
Eurostar App
Crashlytics
Used for monitoring the performance of the app and helps us investigate the root cause of any crashes of the app
Firebase
Used for revenue and behavioural reporting for the app
Localytics
Used for push notifications and in-app messaging and uses data points in the app to help us target messages to the right user. It does not use any personally identifiable data for targeting, only a user is on train ‘x’ and travelling to ‘y’ for example.
Advertising Cookies
These cookies are used to improve the way we advertise on other websites. This information may be shared with third parties. The following Advertising cookies and other technologies are used on our site:
Salesforce DMP
_kuid_
Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.
_kuid_
Used by Salesforce Audience Studio to distinguish unique website users.
_kxeurostar_kuid
Used by Salesforce DMP for targeted advertising
_kxeurostar_user
Used by Salesforce DMP for targeted advertising
_kxeurostar_visits
Used by Salesforce DMP for targeted advertising
_kxeurostar_whistle
Used by Salesforce DMP for targeted advertising
kxeurostar_kuid
Used by Salesforce DMP for targeted advertising
kxeurostar_user
Used by Salesforce DMP for targeted advertising
kxeurostar_visits
Used by Salesforce DMP for targeted advertising
Google Ads, Doubleclick and Search Ads 360
Google Ad Manager Conversion
This code looks at any sales or revenue from customers onsite. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.
Google Ad Words Remarketing
These cookies collect information about how you use our website, to enable us to provide more relevant messages to you across Google’s platforms.
ads/ga-audiences
Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.
_gcl_au
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
Floodlight (gtag.js)
DoubleClick uses cookies to improve advertising based on what's relevant to a user, to improve reporting on campaign performance, and to avoid showing ads the user has already seen. These cookies contain no personally identifiable information.
DoubleClick
DoubleClick uses cookies to improve advertising. These cookies contain no personally identifiable information.
pagead/1p-user-list/#
Used by DoubleClick to determine whether website advertisement has been properly displayed in order to make marketing more efficient.
pcs/activeview
Used by DoubleClick to determine whether website advertisement has been properly displayed - This is done to make their marketing efforts more efficient.
IDE
Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.
test_cookie
Used to check if the user's browser supports cookies
Search Ads 360 Natural Search
Search Ads 360 tracks organic volume queries. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.
Other search engines – Microsoft Bing and Yahoo
Bing Ads Universal Event Tracking (UET)
This UET tag is used to track conversions and for including or excluding cookies. This tag expects to receive standard event or device data.
MUID
Used by Microsoft Bing as a unique user ID. The cookie enables user tracking by synchronising the ID across Microsoft domains.
MUIDB
Used by Microsoft Bing to register data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites.
Yahoo Dot (Verizon)
This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising on Yahoo
A3
Used by Yahoo for targeted advertising
GUC
Used by Yahoo for targeted advertising
cref
Used by Yahoo for targeted advertising
B
Collects anonymous data related to the user's website visits, such as the number of visits and what pages have been loaded. This data is used to categorise the users' interest and demographic profiles to customise the website content to the user.
Social media - Snapchat, Facebook and Twitter
_fbp
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
fr
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Facebook Pixel
These cookies analyse the success of our advertising campaigns on Facebook by measuring how many adverts that are clicked on result in a purchase. They also collect information about how you use our website, to enable us to provide more relevant messages to you across Facebook.
tr
Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
sc_at
Used for showing relevant advertising based on user's movement on Snapchat.
Snapchat Pixel
This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising on Snapchat
Twitter Universal Website Tag
This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising on Twitter
i/adsct
The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content.
personalization_id
This cookie is set by Twitter and allows the visitor to share content from the website onto their Twitter profile.
Other advertising and targeting tools
__qca
This is a cookie associated with Quantcast, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising.
_scid
Sets a unique ID for the visitor that allows third party advertisers to target the visitor with relevant advertisements. This service is provided by third party advertisement hubs which facilitate real-time bidding.
ad/conversion
Used by GumGum for targeting
Adara Media
These cookies collect information about how you use our website, such as which page you go to, to enable us to provide more relevant messages to you across the internet.
Blis Media
Eurostar work with Blis to deliver advertising based on mobile location data. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.
cid
Used by Blismedia for targeted advertising. This cookie is used to improve advertising for website visitors. It can redirect more relevant advertisements to the visitor and help improve reports on campaign performance
ckid
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor 's preferences.
cktst
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.
dph
Saves information of actions that have been carried out by the user during the current visit to the website, including searches with keywords included.
fbh0
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.
gcma
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.
GumGum Pixel
Eurostar work with Gumgum to deliver contextually relevant image overlay. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising
mc
Collects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads by Quantcast.
Media IQ
Eurostar work with MIQ to advertise our services. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.
MIQ Capture
Eurostar work with MIQ to advertise our services. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.
ph
Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.
pixie
Used by App Nexus for online display advertising
Quantcast Easy Tag for Advertise
We use a range of third parties to promote this website. We use Quantcast analytics so that, when you reach this website because of one of those third parties, we can identify the third party.
rmxc
Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that the visitor is shown the same advertisement.
utag_main
Used by Tealium Tag Manager to store a unique visitor ID, a session ID and to persist data about the visitor's interaction with the website, e.g. last page viewed.
Xandr
Eurostar work with Xandr to advertise our services. This code gathers standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.
Xaxis
Eurostar work with Xaxis to advertise our services. This code gathers standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.