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Cookies and other technologies

 

Below is a list of cookies and other technologies used on www.eurostar.com, Eurostar’s onboard entertainment portal and the Eurostar app.

You can manage the cookies we place on your device at any time through our Privacy Manager.

Strictly Necessary Cookies

 

These cookies are essential for you to be able to use the Eurostar website, app or onboard entertainment portal. The following Strictly Necessary cookies and other technologies are used on our site:

Name

Description

_cs_#

This cookie is used by Content Square

_cs_c

Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry.

_estarCID

Tells us when you have sent a request to the website, e.g. by clicking on a button

_estarMobile

Tells us if you are viewing the mobile version of our site.

applicationPrivilege

Used by Zeus Content Management System to display video

AWSALB

Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.

esAuthToken

Keeps you logged in to your account

estarWeb

Used by Zeus Content Management System to display video

JSESSIONID

General purpose platform session cookie, used by sites written in JSP. Usually used to maintain an anonymous user session by the server.

locale

Allows us to set your default language preference

serverDataSession

Keeps you logged in to your SNAP account for duration of that session

 

Functionality Cookies

 

These cookies are required to support the functionality of some features. Without these cookies you will still be able to use the Eurostar website, app or onboard entertainment portal but you will not have access to all our features. The following Functionality cookies and other technologies are used on our site:

Name Description
AWSALBCORS Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
chatheaders Used by Website for functionality
esClientId Enables email address encryption
eurostar_accepted_cookies Used by Website for functionality
eurostar_cookiecontrol Used by Drupal Content Management System
has_js Used by Drupal to indicate whether or not the visitor’s browser has JavaScript enabled.
ccShowCookieIcon Used by Drupal to records whether or not to show the Cookie Control icon
uk_train_search_form Used by Drupal Content Management System
SESS Tests whether a browser is configured to accept cookies from AppNexus

 

OPTOUTMULTI Used by Tealium Privacy Manager to save user privacy settings for returning visits
OPTOUTMULTIREADABL Used by Tealium Privacy Manager to save user privacy settings for returning visits
personalisation Used by Drupal Content Management System
player_times Used by Website for functionality. Enables playback to restart a video from the point where the viewer left it
ses_id A unique identifier for the session.
sessiodId Used by Website for functionality
tADe Used by Website for functionality
tAE Used by Website for functionality
tC Used by Website for functionality
tMQ Used by Website for functionality
tnsApp Used by Website for functionality
tSP Used by Website for functionality
tTDe

Used by Website for functionality

tTDu

Used by Website for functionality

tTE

Used by Website for functionality

tTf

Used by Website for functionality

v_id

A unique identifier for each visitor

www_km_id

Used by Website for functionality

www_km_lead_collection

Used by Website for functionality

www_km_user_name

Used by Website for functionality

serverDataSession.sig

Keeps you logged in to your SNAP account for concurrent/multiple instances at any point of time

Youtube

Name

Description

GPS

Registers a unique ID on mobile devices to enable tracking based on geographical GPS location for YouTube video

VISITOR_INFO1_LIVE

Tries to estimate the users' bandwidth on pages with integrated YouTube videos

YSC

Stores the user's video player preferences using embedded YouTube video

yt-remote-cast-installed

Stores the user's video player preferences using embedded YouTube video

yt-remote-connected-devices

Stores the user's video player preferences using embedded YouTube video

yt-remote-device-id

Stores the user's video player preferences using embedded YouTube video

yt-remote-fast-check-period

Stores the user's video player preferences using embedded YouTube video

yt-remote-session-app

Stores the user's video player preferences using embedded YouTube video

yt-remote-session-name

Stores the user's video player preferences using embedded YouTube video

 

Performance Cookies

 

These cookies help us understand how our customers use and interact with the Eurostar website and how we can optimise and improve our services. The following Performance cookies and other technologies are used on our site:

Google Analytics and Google Analytics 360

Name

Description

__utma

Used to determine new and returning visitors

__utmb

Used to determine a new session

__utmc

Used by Google Analytics to measure visitor behaviour and measure site performance Set to enable interoperability with the older version of Google Analytics code known as Urchin

_utmt

Used to throttle request rate in order to manage traffic on the website

_utmv

Used to store visitor level custom variable data

_utmz

Stores the traffic source or campaign that explains how the user reached the website

_ga

Used to distinguish unique website users

_gid

Used to distinguish unique website users

_gat

Used to limit the number of requests made to doubleclick.net. Google Analytics uses doubleclick.net to provide advertising features such as remarketing and demographics for users of the Eurostar websites

collect

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.

Tealium

Name

Description

TAPID

Used by Tealium Tag Manager for tracking visitors between domains by storing a unique id on the user's first visit.

tealium_timing

Contains data on user navigation, interaction and time spent on the website and its sub-pages - This data is used to optimise the relevance of advertisements and for statistical purposes.

tealium_va

Used by Tealium AudienceStream to store the visitor's profile, e.g. various metrics and a unique visitor ID.

tealium_va_update

Used by Tealium AudienceStream to control updates to the visitor's profile.

utag_main

Used by Tealium Tag Manager to store a unique visitor ID, a session ID and to persist data about the visitor's interaction with the website, e.g. last page viewed.

Content Square

Name

Description

_cs_cvars

This cookie is used to record custom variables

_cs_ex

This cookies is used to save the user consent to be tracked and exclude those who opt out

_cs_id

This cookie contains ContentSquare’s user identifier

_cs_optout

This cookie is used to exclude some visitors from the collection

_cs_s

This cookie contains the number of pageviews within the running session for ContentSquare Solution

_cs_vars

This cookie is used to record custom variables

pageview

Used to record page views

Other analytics and optimisation tools

Name

Description

conductricsCID

Used by Conductrics to deliver website targeting and distinguish individual website users

cp-sess

Used by Conductrics. Contains a record of content seen, metrics and events to enable a consistent customer experience

usbls

Usabilla uses this cookie for campaigns targeted to visitors new or returning to the site. This cookie is used to track which category applies to users and to then show the campaign to the right users.

usbl.#.c.#

Usabilla collects user feedback to improve your website experience

kommunicate

Used by Kommunicate for customer chat

_pn

The number of pages viewed during the current session

_sn

The number of sessions for this visitor

_ss

Indicates if the page viewed is the first in a session

_st

A Unix/Epoch timestamp registers whenever a user is active on the site

Eurostar App

Name

Description

Crashlytics

Used for monitoring the performance of the app and helps us investigate the root cause of any crashes of the app

Firebase

Used for revenue and behavioural reporting for the app

Localytics

Used for push notifications and in-app messaging and uses data points in the app to help us target messages to the right user. It does not use any personally identifiable data for targeting, only a user is on train ‘x’ and travelling to ‘y’ for example.

On board entertainment

Name

Description

global_ad_shown

Used to serve adverts through the entertainment portal

visitor_id

Captures information about how the Onboard Entertainment system is used (number of users, programs watched etc)

 

Advertising Cookies


These cookies are used to improve the way we advertise on other websites. This information may be shared with third parties. The following Advertising cookies and other technologies are used on our site:

 

Salesforce DMP

Name

Description

_kuid_

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

_kuid_

Used by Salesforce Audience Studio to distinguish unique website users.

_kxeurostar_kuid

Used by Salesforce DMP for targeted advertising

_kxeurostar_user

Used by Salesforce DMP for targeted advertising

_kxeurostar_visits

Used by Salesforce DMP for targeted advertising

_kxeurostar_whistle

Used by Salesforce DMP for targeted advertising

kxeurostar_kuid

Used by Salesforce DMP for targeted advertising

kxeurostar_user

Used by Salesforce DMP for targeted advertising

kxeurostar_visits

Used by Salesforce DMP for targeted advertising

Google Ads, Doubleclick and Search Ads 360

Name

Description

Google Ad Manager Conversion

This code looks at any sales or revenue from customers onsite. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.

Google Ad Words Remarketing

These cookies collect information about how you use our website, to enable us to provide more relevant messages to you across Google’s platforms.

ads/ga-audiences

Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

_gcl_au

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

Floodlight (gtag.js)

DoubleClick uses cookies to improve advertising based on what's relevant to a user, to improve reporting on campaign performance, and to avoid showing ads the user has already seen. These cookies contain no personally identifiable information.

DoubleClick

DoubleClick uses cookies to improve advertising. These cookies contain no personally identifiable information.

pagead/1p-user-list/#

Used by DoubleClick to determine whether website advertisement has been properly displayed in order to make marketing more efficient.

pcs/activeview

Used by DoubleClick to determine whether website advertisement has been properly displayed - This is done to make their marketing efforts more efficient.

IDE

Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

test_cookie

Used to check if the user's browser supports cookies

Search Ads 360 Natural Search

Search Ads 360 tracks organic volume queries. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.

Other search engines – Microsoft Bing and Yahoo

Name

Description

Bing Ads Universal Event Tracking (UET)

This UET tag is used to track conversions and for including or excluding cookies. This tag expects to receive standard event or device data.

MUID

Used by Microsoft Bing as a unique user ID. The cookie enables user tracking by synchronising the ID across Microsoft domains.

MUIDB

Used by Microsoft Bing to register data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites.

Yahoo Dot (Verizon)

This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising on Yahoo

A3

Used by Yahoo for targeted advertising

GUC

Used by Yahoo for targeted advertising

cref

Used by Yahoo for targeted advertising

B

Collects anonymous data related to the user's website visits, such as the number of visits and what pages have been loaded. This data is used to categorise the users' interest and demographic profiles to customise the website content to the user.

Social media - Snapchat, Facebook and Twitter

Name

Description

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

fr

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Facebook Pixel

These cookies analyse the success of our advertising campaigns on Facebook by measuring how many adverts that are clicked on result in a purchase. They also collect information about how you use our website, to enable us to provide more relevant messages to you across Facebook.

tr

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

sc_at

Used for showing relevant advertising based on user's movement on Snapchat.

Snapchat Pixel

This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising on Snapchat

Twitter Universal Website Tag

This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising on Twitter

i/adsct

The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content.

personalization_id

This cookie is set by Twitter and allows the visitor to share content from the website onto their Twitter profile.

Other advertising and targeting tools

Name

Description

__qca

This is a cookie associated with Quantcast, a digital advertising company. They provide website rankings, and the data they collect is also used for audience segmentation and targeted advertising.

_scid

Sets a unique ID for the visitor that allows third party advertisers to target the visitor with relevant advertisements. This service is provided by third party advertisement hubs which facilitate real-time bidding.

ad/conversion

Used by GumGum for targeting

Adara Media

These cookies collect information about how you use our website, such as which page you go to, to enable us to provide more relevant messages to you across the internet.

Blis Media

Eurostar work with Blis to deliver advertising based on mobile location data. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.

cid

Used by Blismedia for targeted advertising. This cookie is used to improve advertising for website visitors. It can redirect more relevant advertisements to the visitor and help improve reports on campaign performance

ckid

Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor 's preferences.

cktst

Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.

dph

Saves information of actions that have been carried out by the user during the current visit to the website, including searches with keywords included.

fbh0

Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.

gcma

Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.

GumGum Pixel

Eurostar work with Gumgum to deliver contextually relevant image overlay. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising

mc

Collects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads by Quantcast.

Media IQ

Eurostar work with MIQ to advertise our services. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.

MIQ Capture

Eurostar work with MIQ to advertise our services. This code will gather standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.

ph

Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences.

pixie

Used by App Nexus for online display advertising

Quantcast Easy Tag for Advertise

We use a range of third parties to promote this website. We use Quantcast analytics so that, when you reach this website because of one of those third parties, we can identify the third party.

rmxc

Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that the visitor is shown the same advertisement.

utag_main

Used by Tealium Tag Manager to store a unique visitor ID, a session ID and to persist data about the visitor's interaction with the website, e.g. last page viewed.

Xandr

Eurostar work with Xandr to advertise our services. This code gathers standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.

Xaxis

Eurostar work with Xaxis to advertise our services. This code gathers standard browser/device events such as pages visited, anonymised device data for retargeting or excluding users from future advertising.