Delays are rare on our services, but when they do occur, we have a generous compensation policy in place to make it up to you.
How to claim
If you were delayed by more than an hour
You can claim a Eurostar e-voucher to use on a future journey. The longer the delay, the more you can claim.
Just hang on to your ticket, wait 24 hours, then claim your voucher online within a year of your disrupted journey.
We ask that you wait a day so that we have all the details to hand and can send your voucher straight away.
We’ll email your e-voucher to you within five minutes and you can use it immediately at eurostar.com.
It’s valid for 12 months from the date of your original journey, so you can take your time to plan your next trip.
If you haven’t travelled yet and your train is cancelled or likely to be delayed by more than an hour.
You may decide not to travel, in which case you have 60 days after your original travel date to:
- Exchange your ticket for free. You can travel anytime within 180 days of your exchange request (90 days if your booking includes onward travel with another train company), subject to availability.
- Request a full refund, regardless of your original ticket conditions.
You can exchange your ticket or claim a full refund from wherever you bought your it.
If you bought your ticket at eurostar.com: