Special travel needs
If you'll need help or support while you're travelling with us, call our team on +44 (0) 8432 186 186.
If you have reduced mobility, let us know by calling +44 (0)8432 186 186. Then all you need to do is arrive 60 minutes before your train's departure time and head for the Eurostar Assist desk, where our team will be on hand to help you get to and from our trains.
To make sure you can travel in the comfort of your own wheelchair, we have a wheelchair user fare. You can also take one travelling companion with you at a reduced rate.
There are toilets in all our stations and at the end of every single carriage on Eurostar trains. You'll find wheelchair accessible toilets in coaches 9 and 10. We also have baby changing facilities in our stations and in coaches 1 and 18.
If you're travelling in Business Premier or Standard Premier, let us know about any specific dietary requirements you have – we might be able to adjust your meal for you.
We're happy to welcome registered guide or assistance dogs on board, provided they've been trained by an organisation that's a member of Assistance Dogs (UK), the International Guide Dog Federation or Assistance Dogs International. Emotional support dogs and other animals aren't allowed to travel on Eurostar.
When travelling with us, kids under 12 years old need to be with a responsible person aged 16 or older.
We’re happy to welcome children between 12 and 15 years old (inclusive) who are travelling on their own, as long as they’ve got a completed Eurostar Unaccompanied Minor Form, signed by their parent or legal guardian.
It’ll also need to be signed by the responsible person (aged 18 or over) at the station, in the presence of a member of the Eurostar team.
Your little traveller will need to keep this signed form with them throughout their journey and show it to train staff if they’re asked.
We’ll also ask the responsible adult to stay at the station and be contactable until the train has left the station.
Whether your child is travelling alone or with an adult, they’ll need to have all documents required by the authorities. It’s a good idea to check with your destination country’s embassy or consulate for entry and travel requirements.
Young travellers between 16 and 18 can travel on their own freely, as long as they’ve got all the usual travel paperwork and meet all the legal requirements.