Eurostar Service Update

On this page you will find information pertaining to future planned engineering works, scheduled maintenance or events that could cause disruption to your journey.


We’re making a few changes to our ticket office

To make things even simpler, we’re building a new ticket office in London St Pancras International. Our brand new and beautifully designed space will be in the Departures area opposite check-in, so all things Eurostar will be in one place.

While we’re working, you can carry on using our current ticket office and Business Premier ticket office – we’ll keep them open until we’re ready to unveil the new ones.


Travelling to Disneyland® Paris on Monday 26 May or Sunday 24 August?

We’ve now stopped selling tickets from Ebbsfleet International direct to Disneyland® Paris for Monday 26 May and Sunday 24 August. This is to stop the departure lounge there getting too full, but you can still travel from London or Ashford.

If you haven’t booked yet
There are still seats available. You’ll just need to buy tickets from London St Pancras International or Ashford International and board the train at one of those stations.

If you’ve already booked tickets from Ebbsfleet International
Don't worry, the train will still stop at Ebbsfleet as normal but it might be worth leaving a little extra time to check in, since it'll be busy.


Leaving Paris at 21:13 on a Sunday?

If you're taking the 21:13 train from Paris on a Sunday between January and May, your arrival time in Ebbsfleet and London might be a bit later than usual because of engineering works to upgrade the Channel Tunnel.

Only the trains below will be affected – all others will run as normal.

View trains

  Paris Ebbsfleet London
  Departs Arrives Arrives
Sun 12 Jan 21:13 22:35 22:55
Sun 19 Jan 21:13 22:46 23:10
Sun 26 Jan 21:13 22:35 22:55
Sun 02 Feb 21:13 22:41 22:59
Sun 09 Feb 21:13 22:35 22:55
Sun 02 Mar 21:13 22:41 22:59
Sun 09 Mar 21:10 22:35 22:55
Sun 16 Mar 21:10 22:46 23:10
Sun 23 Mar 21:10 22:35 22:55
Sun 30 Mar 21:10 22:41 22:59
Sun 27 Apr 21:13 22:41 22:59
Sun 04 May 21:13 22:35 22:55
 

These maintenance projects are essential to keep our trains running reliably and on time in the future, so we’d like to thank you for your understanding.


Ashford International closed on 19th October 2014 until 18:00

Engineering works will be carried out at Ashford International on Sunday 19th October 2014 until 6pm.

Eurostars 9014 and 9040 (to Paris), 9074 (to Lille and Disneyland), 9019 and 9039 (from Paris) will NOT stop at Ashford.

Eurostars 9055 (from Paris), 9057 (from Disneyland) 9152 (to Brussels) and 9153 (from Brussels) will stop at Ashford as normal.


Travelling from Brussels, Lille or Calais to the UK

The UK authorities are carrying out additional document checks on arrival in the UK from Brussels, Lille and Calais.

If you are travelling from any of these destinations, please allow an extra 30 minutes after your arrival time in your travel plans.

On three services - the 9133, 9149 and 9161 - an additional ticket check will take place at your seat during the journey.


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