Useful numbers and more

  • 4: USEFUL NUMBERS AND MORE

    If it looks like it might take a while for Eurostar trains to get up and running again, you might want to take a look at other options.

    TRAVEL

    To find an alternative route to your destination, contact our partners at Expedia via expedia.com

    BEFORE YOU CALL

    It’s best to check with your travel insurance provider before you re-book anything, in case they can help you with the process or cover the cost.

    An important note: If you decide to abandon your journey and find an alternative way to your destination, do keep in mind that we won’t be able to refund your onward travel or any expenses you might have.

    FRENCH TRAINS - uk.voyages-sncf.com
    BELGIAN TRAINS - belgianrail.be/en

    TALK TO OUR TEAM

    You’ll fi nd members of the Eurostar team in and around St Pancras International, ready to help you in any way they can.

    However, it can become particularly busy, so here are all the numbers you need to talk to us about exchanging or refunding your ticket, or claiming compensation for expenses after the disruption.

    IF YOU’D LIKE TO EXCHANGE OR REFUND YOUR TICKET
    Call us on 03432 186 186 (or, from outside the UK, +44 1233 617 575). If you can, please wait 72 hours before calling us, so we have time to gather all the right information about the disruption.

    IF YOU BOOKED A TICKET IN BUSINESS PREMIER CLASS
    eurostar.com/uk-en/managebooking

    IF YOU’D LIKE TO CLAIM COMPENSATION OR EXPENSES
    Email traveller.care@eurostar.com with your scanned receipts.
    Call us on 03432 186 186 (or, from outside the UK +44 1233 617 575).