Useful numbers and more
4: USEFUL NUMBERS AND MORE
If it looks like it might take a while for Eurostar trains to get up and running again, you might want to take a look at other options.
To find an alternative route to your destination, contact our partners at Expedia via expedia.com
BEFORE YOU CALL
It’s best to check with your travel insurance provider before you re-book anything, in case they can help you with the process or cover the cost.
An important note: If you decide to abandon your journey and find an alternative way to your destination, do keep in mind that we won’t be able to refund your onward travel or any expenses you might have.
TALK TO OUR TEAM
You’ll fi nd members of the Eurostar team in and around St Pancras International, ready to help you in any way they can.
However, it can become particularly busy, so here are all the numbers you need to talk to us about exchanging or refunding your ticket, or claiming compensation for expenses after the disruption.
IF YOU’D LIKE TO EXCHANGE OR REFUND YOUR TICKET
Call us on 03432 186 186 (or, from outside the UK, +44 1233 617 575). If you can, please wait 72 hours before calling us, so we have time to gather all the right information about the disruption.
IF YOU BOOKED A TICKET IN BUSINESS PREMIER CLASS
IF YOU’D LIKE TO CLAIM COMPENSATION OR EXPENSES
Email firstname.lastname@example.org with your scanned receipts.
Call us on 03432 186 186 (or, from outside the UK +44 1233 617 575).