Eurostar Service Update

On this page you will find information pertaining to future planned engineering works, scheduled maintenance or events that could cause disruption to your journey.


Our new ticket office

Light, bright and beautifully designed, our brand new ticket office has now been unveiled at St Pancras International.

Opposite check-in and along with a fresh new Business Premier ticket office, it brings all things Eurostar together in one place, making for simpler, smoother journeys from London.

Buy and collect your tickets from the ticket office, or use your payment card to collect them from the e-ticket machines nearby. Then just turn around and check in – easy.


Travelling to Disneyland® Paris on Thursday 27 November or Monday 8 December?

We’ve now stopped selling tickets from Ebbsfleet International direct to Disneyland® Paris for Thursday 27 November and Monday 8 December. This is to stop the departure lounge there getting too full, but you can still travel from London or Ashford.

If you haven’t booked yet
There are still seats available. You’ll just need to buy tickets from London St Pancras International or Ashford International and board the train at one of those stations.

If you’ve already booked tickets from Ebbsfleet International
Don't worry, the train will still stop at Ebbsfleet as normal but it might be worth leaving a little extra time to check in, since it'll be busy.


Travelling from Paris to the UK this September?

On Wednesday 3, Thursday 4, Friday 5 and Friday 12 September, the 21:13 Eurostar from Paris Gare du Nord will depart at 20:43.

This is because of overnight engineering work to replace the points in the Channel Tunnel.

Click for full details:

Original Journey Times

 

New Journey Times

Eurostar 9063

 

Eurostar 9061

Paris

dep.

21:13

 

Paris

dep.

20:43

Ebbsfleet

arr.

22:18

 

Ebbsfleet

arr.

21:48

London

arr.

22:39

 

London

arr.

22:10

Please make sure you check in at least 30 minutes before your 20:43 departure.

Maintenance projects like this are essential to keep our services running reliably and punctually in future so we'd like to thank you for your understanding.

As always, if you have any questions, feel free to get in touch.

On all other dates in September, the 21:13 train will depart at the usual time.


Ashford International closed on 19th October 2014 until 18:00

Engineering works will be carried out at Ashford International on Sunday 19th October 2014 until 6pm.

Eurostars 9014 and 9040 (to Paris), 9074 (to Lille and Disneyland), 9019 and 9039 (from Paris) will NOT stop at Ashford.

Eurostars 9055 (from Paris), 9057 (from Disneyland) 9152 (to Brussels) and 9153 (from Brussels) will stop at Ashford as normal.


Travelling from Brussels, Lille or Calais to the UK

The UK authorities are carrying out additional document checks on arrival in the UK from Brussels, Lille and Calais.

If you are travelling from any of these destinations, please allow an extra 30 minutes after your arrival time in your travel plans.

On three services - the 9133, 9149 and 9161 - an additional ticket check will take place at your seat during the journey.


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