Please book your Sense of Occasion treats at the same time as your tickets. We can’t add them to your booking later unfortunately.
If you’re ordering Sense of Occasion treats with your ticket, you’ll need to book over the phone, rather than using the website or an agent. Call us on 08432 186 186, or +44 1233 617 575 if you're outside the UK.
Tickets and treats must be booked at least 48 hours before departure.
Sense of Occasion treats are available on all Eurostar routes, but only on your outbound booking.
Sense of Occasion treats are only available on the Eurostar leg of any connecting journey.
Once you’ve placed your order, we can’t offer any refunds unfortunately.
A member of our onboard team will deliver your treats to you at your seat within an hour of departure.
If your plans change at all or you just change your seating preferences, please give us 48 hours’ notice of your new seat number and/or train time. Call us on 08432 186 186, or +44 1233 617 575 if you're outside the UK and let us know that you’ve ordered a Sense of Occasion treat so we can make sure it reaches you.
Once you’ve booked your Sense of Occasion treats, we’ll send you a confirmation email. Please bring this along with you as these details won’t appear on your ticket. After all, we wouldn’t want to spoil any surprises.