Frequently Asked Questions

General :

Hotel bookings, Pets, Gift vouchers, Partners, Corporate queries, Safety, Lost property

Loyalty programmes:

Eurostar Plus Points, Eurostar Frequent Traveller

Luggage:

Allowances, Restrictions, Bikes, Musical instruments, Services

Special assistance:

Our routes, Onward travel, Direct services

Your destination:

Our routes, Onward travel, Direct services

Stations:

Car Parking, Opening Hours, Ticket Collection, Facilities

Your booking:

Print at home, Collection, Seating, Exchanges, Refunds, Conditions

Your trip:

On board, Making a connection, Check-In Times

Eurostar account:

Forgotten Password, Changing Details

Payment:

Currency, Credit Cards, Methods of payment, Fees

New fleet:

Discover our new fleet