Frequent Traveller benefits

As a Eurostar Frequent Traveller member, not only do you earn points to spend on exciting rewards. The more you travel, the more service privileges you enjoy. Learn more about all your exclusive benefits below:

Dedicated Eurostar Frequent Traveller service centre

Your satisfaction is our priority and the dedicated team at our Eurostar Frequent Traveller service centre are there to answer all your questions about your membership or any other Eurostar travel query.

Just phone the appropriate number for expert help with any member queries.

Eurostar carte classique:  03448 117 117 
Eurostar carte blanche:    03448 240 240 

Your service centre is open every day from 7am till 9pm (UK time). Calls are charged at national rate and are monitored for quality and security purposes.

Commission-free currency

Show your membership card and enjoy the convenience of buying commission-free currency at the International Currency Exchange (ICE) bureaux at St Pancras International, Ashford International, Ebbsfleet International and Paris Gare du Nord terminals.

Exclusive discounts

Next time you're at St Pancras International, don't forget to make the most of your Eurostar™ Frequent Traveller card.

You can get 10% off at Godiva, L.K. Bennett and the M&S Simply Food branch opposite Eurostar check-in, as well as 20% off at Links of London*, Rituals and Caffé Fratelli, just by showing your card.

At Searcys at St Pancras Grand, you'll get a complimentary glass of champagne (or complimentary bottle for carte blanche members) when you order two courses from their à la carte menu. Simply show your membership card.

*That's 20% off all full price items, excluding gold.

Offers are valid until 31 December 2016 and cannot be used with any other promotion.

Frequent Traveller benefits

Additional benefits for Eurostar carte blanche holders

As a Eurostar carte blanche holder you can enjoy all the above benefits and even more… 

Access to our business lounges

Whatever your ticket type, you can relax or catch up with work in the tranquillity of our exclusive business lounges. Sit back and enjoy the complimentary bars, swot up on current affairs with a range of newspapers and magazines and check your emails with our free wireless Internet access. You can also share the luxury with one guest from Monday to Friday (including bank holidays) and up to four guests on Saturdays and Sundays. Simply present your membership card to a member of staff when entering the lounge

Dedicated ticket desk & express check-in

Glide through the formalities at our seamless Business Premier ticket desk and 10 minute check-in, again, regardless of the ticket you have. Simply present your Eurostar carte blanche card to a member of staff who will be only to happy to guide you through, should you wish to use this service.

Your guest is our guest. As a Eurostar carte blanche holder you can take your guests through Business Premier check-in and into the Business Premier lounge. Simply show your membership card and you can take through one guest at a time from Monday to Friday (including bank holidays) and up to four guests on Saturdays and Sundays.

Priority taxi service

For a smooth onward journey pre-book a taxi to meet you on arrival.

Where it’s available
Pre-bookable taxis are available for arrivals at St Pancras International, Paris Gare du Nord and Brussels-Midi/Zuid.

How to book
Show your card in the Business Premier lounge (or at the information desk at Ashford International) and our staff will book you a taxi and give you a voucher. Hand this voucher to the driver holding a card with your name.

How to pay
Pay the driver directly when you arrive at your final destination. Prices start from £19 in London and €26 in Brussels. In Paris payment is by the meter, with an extra charge of €10-15 to cover the call out and waiting time.

Invitations to exclusive events

Eurostar™ carte blanche can keep their eyes peeled for newsletters offering the chance to attend sporting fixtures, cultural events and plenty more. Don’t forget to opt in to receive our email communications, so we can invite you to join us at our events! 

Access to Railteam Lounges

Eurostar carte blanche holders are able to access any of the exclusive lounges within the Railteam network when the first leg of their of their journey is within the Railteam network. Benefits include free refreshments, newspapers and magazines, power outlets to connect your mobile equipment, internet access, reception areas with well-trained staff to answer your queries and areas to relax. Just show your valid Eurostar carte blanche membership card to gain access. For details visit www.railteam.eu.