Customer Care

Need to talk to us?

Please call on 03432 186 186 , or +44 1233 617 575 if you're currently outside the UK.

We're available 7 days a week from 8am to 7pm Monday to Friday and 9am to 5pm Saturday, Sunday and UK Bank Holidays.

If you've already taken your journey and found something didn't go to plan, please email us. Include details of what happened and your six-letter booking reference, and our Customer Care team will get on the case.

If you haven't yet made your Eurostar journey, please use our Email us form.