For Terms & Conditions for eVouchers and Paper Gift Vouchers please scroll down.
Your use of this website is governed by the following terms and conditions:
1. This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions
2. To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction.
3. Eurostar International Limited disclaims any liability for the reproduction of this website through a third party website or access to this website obtained through a third party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the fares and products offered through this website.
4. Links to this website shall not be setup without the written consent of Eurostar International Limited. Requests for linking should be sent to
info@eurostar.com .
5. The copyright and trademark protected material including, by way of example only, the trade mark "Eurostar", reproductions of Eurostar trains and the Eurostar waves logo contained in this website belong to Eurostar International Limited or its associated companies. All rights are reserved by Eurostar International Limited and its associated companies. Except solely for your own personal and non-commercial use, no part of this website may be copied, published, broadcast or adapted without the prior written consent of Eurostar International Limited.
6. To the extent permitted by English law, this website is provided without any warranty or term of any kind, whether express or implied, including but not limited to any implied warranties or implied terms of satisfactory quality or fitness for any purpose.
7. To the extent permitted by English law, and excluding liability for death and personal injury, neither Eurostar International Limited nor any Eurostar distributor company shall be liable to any person for any damage whatsoever including any direct, indirect or consequential loss whatsoever which may arise from the use of this website or any of the information contained in this website or from any access to any other material on the internet via links from this website. Eurostar International Limited assumes no responsibility whatsoever for the accuracy, timely delivery, security or privacy of any transmission made via the internet involving persons or computers systems beyond its control including credit card or other personal information.
8. You agree not to use Eurostar International Limited’s website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person.
9. You agree that your use of Eurostar International Limited’s website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets.
10. You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above.
11. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
12. This website is owned and operated by Eurostar International Limited. Registered office: Times House, Bravingtons Walk, London N1 9AW England; No:02462001; VAT Number GB 991 292 001. Registered in England
13. While Eurostar International Limited has taken every effort to ensure that the information contained within the website is correct at the time of going live, Eurostar International Limited cannot be held responsible for any errors and omissions or any information which may be incomplete, inaccurate or may have become out of date. Whilst Eurostar International Limited tries to ensure all fares, conditions and times are correct it cannot be held responsible for errors or omissions.
14. Eurostar International Limited has made every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. Eurostar International Limited cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
Eurostar eVouchers Terms & Conditions
1. You and your intended Eurostar E-Voucher recipient (referred to together in these terms and conditions as “You”) may only purchase and use the unique code specified for a Eurostar E-Voucher (“E-Voucher”) in accordance with these terms and conditions.
2. To use an E-Voucher, You enter the unique code where indicated in your Eurostar.com payment screen before completing Your online purchase.
3. You may only use an E-Voucher as full or part payment against the cost of Eurostar tickets purchased from the Eurostar.com website from within the United Kingdom. You may use more than one E-Voucher for any such purchase.
4. Where You use an E-Voucher to purchase a ticket which is less than the value of the relevant E-Voucher, You will not receive the difference between the relevant E-Voucher and the relevant ticket.
5. Where You use an E-Voucher to purchase a ticket which is more than the value of the relevant E-Voucher, Eurostar International Limited will charge to Your nominated payment credit or debit card the total transaction amount less than the relevant E-Voucher value.
6. Where the fare terms of a Eurostar ticket purchased using an E-Voucher permit a refund of all or part of that ticket, You will receive any such refund by way of a new E-Voucher or, where You paid for that ticket using an E-Voucher and another method of payment, by way of a combination of a new E-Voucher and the relevant method of payment. Refunds will be awarded first by way of E-Vouchers, up to the amount originally paid by E-Vouchers, with any remainder refund awarded to the other method of payment originally used. Any new E-Voucher issued by way of a refund will be rounded to the nearest pound, and in any combination of a refund by way of another method of payment with such a new E-Voucher that refund will be adjusted to take account of that rounding.
7. You may not use an E-Voucher for a transaction that has already been processed by Eurostar International Limited.
8. An E-Voucher is non-refundable and non-exchangeable for any form of cash or credit alternative except as described above.
9. Eurostar International Limited shall not be liable to You or any person if an E-Voucher is lost, deleted or stolen, regardless of whether it has been used. For the avoidance of doubt, Eurostar International Limited shall not be liable for Your failure or inability, for whatever reason, to use an E-Voucher in accordance with these terms and conditions.
10. Conditions of Carriage and fare terms apply for travel on Eurostar. Eurostar tickets are subject to availability, which may be limited.
Eurostar Paper Vouchers Terms & Conditions
Eurostar Paper Vouchers may only be used in accordance with the terms and conditions before the expiry date* shown below.
They may be used as full or part payment against the cost of:
- any Eurostar ticket purchased at the locations shown below; and/or
- goods purchased at Eurostar outlets (for a list of these outlets visit Eurostar.com or call the Eurostar Contact Centre as shown below).
It may only be redeemed in the U.K, in person, at the following locations:
- St Pancras International Ticket office
- Ebbsfleet International Ticket office
- Ashford International Ticket office
or by phone through Eurostar’s Contact Centre on 08432 186 186**.
This voucher is not refundable or exchangeable for any form of cash or credit alternative other than described above.
It will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.
Eurostar International Limited shall not be liable to any person in the event of a Eurostar gift voucher being stolen, damaged or lost, regardless of whether it has been used.
Conditions of Carriage and fare terms apply for travel on Eurostar. Eurostar tickets are subject to availability, which may be limited.
* Expiry date: 12 months from the date of purchase.
**Calls charged at national rates. Please note that no booking fee applies for customer paying with Eurostar gift vouchers.
Travel Insurance
Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction.
General Terms and Conditions for Promotional Codes (“General Terms and Conditions”)
1. By applying for Eurostar tickets using the promotional code, you will be deemed to have read and understood these General Terms and Conditions and agreed to be bound by them.
2. These General Terms and Conditions apply in conjunction with any specific terms and conditions attached to the promotional codes. Any specific terms will be clearly specified in the promotional code voucher, email or any other media used to advertise the promotional code.
3. In order to qualify for the promotional code discount, you must be aged 18 years or over at the time of purchasing your Eurostar train ticket.
4. The promotional code may only be used at the Eurostar website,
www.eurostar.com towards the purchase of tickets for Eurostar train services. You cannot redeem the promotional code against any ancillary products. Additionally, the promotional code cannot be applied to any package bookings. You are free to book hotels, car-hire and other ancillary products separately.
5. You can only use the promotional code once. You cannot use the promotional code in conjunction with any other offer or promotional code.
6. The promotional code has a cash redemption value of 0.001p and is not transferable or assignable.
7. Eurostar International Limited reserves the right to decline to accept orders where, in their sole opinion, they consider a promotion code is invalid for the order being placed.
8. Eurostar reserves the right to change these General Terms and Conditions at any time.
9. Eurostar reserves the right to terminate the validity of the promotional code at any time.
10. Travel using the promotional code is subject to availability and levels of availability to all destinations may change.
11. Eurostar train tickets can be printed at home using the “Print-at-home” facility on
www.eurostar.com.
12. The promotional code cannot be applied to child fares. If you wish to use the promotional code for a child they will be required to travel at the adult rate. If you wish to purchase a child fare you will need to refer to Eurostar points of sale. Where child fares are booked separately to the promotional tickets, there is no guarantee that separately booked tickets can be seated together.
13. Payment for tickets under the promotional code may only be made by Maestro, Delta or Visa debit card, or by American Express, Mastercard, (online only), Delta International or Visa credit cards. Payment by cash or cheque will not be accepted. A £4 fee will apply to all credit card bookings, there will be no fee for debit card bookings.
14. You are responsible for your own connecting transportation to any of the Eurostar stations and any connections in Brussels. Connecting trains in Brussels on the outbound and inbound journey must be taken within 24 hours of arrival in, or departure from, Brussels.
15. You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. Eurostar will not be responsible for any passenger’s failure to comply with the above requirements. You and your travelling companions are strongly advised to take out adequate travel insurance.
16. No alterations, refunds or exchanges will be permitted once the reservation has been accepted.
17. Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets.
18. By applying for Eurostar train tickets under this promotion you will be deemed to have read and understood the Eurostar International Limited Conditions of Carriage and the Eurostar International Limited Conditions of Sale and agreed to be bound by them. Copies of the Conditions of Carriage and Conditions of Sale may be obtained by writing to Eurostar UK Sales, Times House, Bravingtons Walk, London, N1 9AW or via the website:
www.eurostar.com.
19. Eurostar shall not be responsible for any indirect, special or consequential damages or losses suffered by you or any third parties.
20. You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets.
21. Eurostar shall not be liable for any costs, claims, damages or loss occasioned by any failure, however caused, to fulfil the terms of this promotion.
22. Eurostar shall not be liable for any failure to fulfil this promotion where such failure is caused by any supervening circumstances amounting to force majeure. Such circumstances shall include, but shall not be limited to severe weather conditions, fire, flood, earthquake, riots, industrial dispute, acts of God, supervening legislation or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution.
23. Eurostar reserves the right to refuse to honour any promotional booking or to recover the full fare for any booking if it considers there has been an abuse of this promotion or breach of the terms and conditions of this promotion.
24. The decision of Eurostar in all matters under its respective control is final and binding.
25. All tickets offered under this promotion are non-exchangeable (i.e. no cash or other alternative will be offered instead of the tickets) and non-refundable and tickets may not be transferred to third parties. If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. Once the bookings have been confirmed, reservations may not be changed.
26. These Terms and Conditions shall be governed by English Law and the exclusive jurisdictions of the English Courts shall apply.
27. The Promoter of this promotion is: Eurostar International Limited: Times House Bravingtons Walk, London N1 9AW
EUROSTAR INTERNATIONAL LIMITED
PRIVACY POLICY
Eurostar International Limited ("Eurostar") is committed to protecting your privacy. This privacy policy explains Eurostar's data processing practices and how Eurostar uses any visitor information or personal data.
Consent
By using the Eurostar website and its services, you consent to the collection and use of the information for the purposes set out below.
Visitor Information Collected
Eurostar will be the data controller under the Data Protection Act 1998, and any personal data you provide will be kept on file for our reference. This allows us to process your Eurostar bookings efficiently and gain a better understanding of your requirements. Eurostar may monitor webserver activity for the purpose of data analysis, sales and marketing reports, frequency of visits and developing marketing profiles.
Use of Visitor Information
If you book online with Eurostar, we will record your personal details and send you a confirmation by e-mail. Your personal data will be used principally to provide you with correspondence from Eurostar and its representatives in reply to your request. We retain the data you provide from time to time, including data we collect when you use our services and facilities.
When creating an account in "My Eurostar" you will also be given the opportunity to opt-in to receive additional correspondence from Eurostar, and its carefully selected partners and third parties. At any time after you have registered you may opt-out or change your preferences by editing your account information on the "My Eurostar" section of www.eurostar.com or by clicking the easy "unsubscribe" option on any email sent by Eurostar.
You may opt-in to receive the following type of correspondence:
(1)Eurostar special offer information sent from time to time;
(2)Special offer information from our carefully selected partners and third parties.
At any time after you have registered you may opt-out or change your preferences by editing your account information on the "My Eurostar" section of www.eurostar.com or by clicking the easy "unsubscribe" option on any email sent by Eurostar.
If you wish to amend the personal data that you have submitted online, when you log into "My Eurostar", you will be given a link which allows you to edit your details or alternatively email us at newsletter@eurostar.com or write to Eurostar International Ltd, Customer Services, Times House, Bravingtons Walk, London N1 9AW or telephone us on 08448 224 777 or from outside the UK call +44 1777 77 78 78.
Disclosure of Passenger Information
Eurostar may use your information for market research and strategic development purposes to assist us in new product development and for making further enhancements to our communication plans so that they are more aligned to your profile.
Eurostar will not disclose passenger information under any other circumstances than described in this privacy policy without your consent unless Eurostar is required to do so legally.
Cookies
Eurostar places a cookie on your computer when you first enter the website to identify your country and (if applicable) language preferences. A cookie is a piece of data stored on your hard drive containing information about you, which enables us to display content relevant to your market. For the use of the Eurostar Booking Engine, the cookie is also used to keep track of Eurostar products placed in the Shopping Basket. If you create a "My Eurostar" and select the "auto-login" option, a unique ID number will be placed in your cookie to enable you to return to the Eurostar website without having to login again. Only non-personal information is stored in your cookie. If you disable the cookies, you will still be able to use the website and book tickets.
We use "cookies" to identify you when you visit the Eurostar site and to build up a demographic profile. Our use of cookies also allows registered users to be presented with a personalised version of the site.
Tagging of the Site
Eurostar uses cookies on this site provided by Google Analytics to help us measure the effectiveness of our advertising and how visitors use our site. By supplementing our records, this information helps us learn things like what pages are more attractive to our visitors, which of our products most interest our customers, and kind of offers our customers like to see. Although Google Analytics logs the information coming from our site on our behalf, we control how the data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can out-out of this website analysis tool by clicking: http://www.tools.google.com/dlpage/gaoptout
Eurostar uses cookies on this site provided by our Web Analytics tool, Omniture, to help us measure the effectiveness of our advertising and how visitors use our site. By supplementing our records, this information helps us learn things like what pages are more attractive to our visitors, which of our products most interest our customers, and kind of offers our customers like to see. Although Omniture logs the information coming from our site on our behalf, we control how the data may and may not be used. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can out-out of this website analysis tool by clicking: http://www.omniture.com/en/privacy/product#optout
Eurostar uses 1x1 pixels, or transparent GIF files, to help manage online Partner ads and newsletter activity. These GIF files are provided by our ad management partner, TradeDoubler. These files enable TradeDoubler to recognize a unique cookie on your Web browser, which in turn enables Eurostar to learn which advertisements bring users to the eurostar.com website. The cookie was placed by Eurostar or by another advertiser who works with TradeDoubler on your machine. With cookies, the information that Eurostar collects and shares is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about TradeDoubler, including information about how to opt out of these technologies, go to: http://www.tradedoubler.com/
Security of passenger information
Eurostar stores passenger information in a central database, which is managed by our administrative staff and authorised agencies and is accessible electronically. Security measures are in place to ensure that data can not be accessed by unauthorised persons. From time to time people such as I.T. systems suppliers may need to access the system. Eurostar's security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Your Personal Data
You have the right to see the personal data held on you by Eurostar. Eurostar will provide this information for the maximum fee permitted by statute
Please put your request in writing to:
Eurostar International Ltd, Customer Services, Times House, Bravingtons Walk, London N1 9AW or by e-mail to newsletter@eurostar.com.
Alterations to this privacy policy
If Eurostar decides to change this privacy policy, the changes will be posted on this page.
Outside European Economic Area (EEA)
If you live outside the European Economic Area and wish to make a booking online, by proceeding with this booking you are deemed to have given your consent to having your personal data transferred outside the European Economic Area, for the purposes outlined in this privacy policy.
Other linked websites
This website www.eurostar.com may contain links to other websites which are outside Eurostar's control and are not covered by this privacy policy. The privacy policies of these other sites may differ from this one.
To query protection of your personal data
Please note that as the data processing takes place in the United Kingdom, it is English law which applies, even in a communication with a Belgian customer. If you have any questions or comments concerning your personal data, including the way Eurostar protects your privacy or processes your personal data please write to Eurostar at Eurostar International Ltd, Customer Services, Times House, Bravingtons Walk, London N1 9AW or by e-mail to newsletter@eurostar.com. Eurostar's policy is to correct any mistakes as soon as they are brought to our attention within the office working hours of Eurostar, Monday to Friday 9am-5pm GMT, excluding English public holidays.
