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Customer Care
Customer Care
Unsure about something?
In this section you’ll find answers to some of the most frequently asked questions: everything from how much luggage you can take to whether you’re allowed to carry Christmas crackers on board our trains.
What’s more we’ve also listed our contact details so if you can’t find the answer to your question on line feel free to give us a call or drop us an email.
In this section you’ll find answers to some of the most frequently asked questions: everything from how much luggage you can take to whether you’re allowed to carry Christmas crackers on board our trains.
What’s more we’ve also listed our contact details so if you can’t find the answer to your question on line feel free to give us a call or drop us an email.
Service updates
Before travelling, find out if there are any planned disruptions that might impact your journey
Questions & Answers
We get asked all sorts of questions so there’s a good chance you’ll find your answer in our Q&A section.
Email Us
Still can’t find what you’re looking for? Click here to find out how to contact just the right person.
Traveller Care
After-travel feedback, comments and all about our compensation policy.
Special Assistance
Find out what we offer to travellers with special requirements.
Telephone Bookings
To make a booking over the telephone call us on: 08432 186 186
If calling from outside the UK call us on:
+44 (0)1233 617 575
Opening hours
8am to 7pm Monday to Friday
9am to 5pm Saturday
9am to 5pm Sunday & UK Bank Holidays
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