Our boarding guarantee

If you're running early or late and want to travel on a different train from your original booking, we guarantee to find you a seat on the service you need, even if Business Premier is full.

How it works
At the station head to the Eurostar ticket office (or in Brussels go straight to check-in) to change your booking to the train you need.

If Business Premier is full we guarantee to find you a seat elsewhere on the train. In this case you'll receive a Boarding Guarantee pass with your new coach and seat number.

Use this pass for fast-track check-in and entry to the Business Premier lounge.

Show it to the team in the lounge so that once check-in has closed they can check to see if any seats in Business Premier have become available.

You can see our other conditions here.

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