Southeastern -Terms and Conditions
1) If you purchase a ticket for a Eurostar journey beginning and ending at either Ebbsfleet International Station or Ashford International Station, then your Eurostar ticket will also be valid on certain train services operated by Southeastern servicing those stations, subject to these terms and conditions.
2) The Southeastern services covered by your Eurostar ticket are those services operating either (i) between the stations shown on the attached map and Ashford International, or (ii) between the stations shown on the attached map and those Southeastern stations providing a link bus to Ebbsfleet International, which are currently Dartford*, Gravesend*, Greenhithe*, Northfleet* and Swanscombe*.
3) Please note that Northfleet station is a 15 minute walk from either a Fastrack bus stop or Ebbsfleet International. It is recommended that this station not be used as an interchange if you are unable to manage this walk.
4) Your Eurostar ticket only entitles you to travel in standard class on Southeastern, regardless of your class of travel on Eurostar. If you wish to upgrade to first class on Southeastern services (where available) you must purchase an upgrade from Southeastern before you travel.
5) You are entitled to travel on Southeastern services in the period 12 hours before the departure time shown on your Eurostar ticket and in the period 12 hours after the arrival time shown on your Eurostar ticket. If you wish to travel outside these times then you will need to buy, at your own cost, a ticket for your journey from Southeastern trains.
6) In order to prove your entitlement to travel on this offer you must produce, when asked by any Southeastern member of staff, the following documents:
- a valid Eurostar ticket showing a departure or arrival time within 12 hours of the commencement of your Southeastern journey; or
- a Eurostar booking confirmation showing that you will be travelling on a Eurostar service with a departure or arrival time within 12 hours of the commencement of your Southeastern journey; and
- a valid passport or European Union identity card.
If you fail to produce both documents when requested then you may be liable to a penalty fare from Southeastern. Any penalty fare shall be your responsibility.
7) No incidental expenses relating to your journey on Southeastern (such as car parking or refreshments) are included in this offer.
8) Eurostar shall not reimburse you for the cost of any tickets you may have already purchased from Southeastern because you were unaware of this offer or otherwise.
9) It is your responsibility to ensure that you allow adequate time for your journey, including making all connections. We strongly advise that you allow at least an hour and a half for your connection from the Southeastern service arrival to the Eurostar check-in time. Please note that Eurostar check-in closes 30 minutes prior to departure.
10) Please note that very early services departing from Ebbsfleet will not be served by the Fastrack bus. Please consult the Fastrack bus timetable. It is your responsibility to check the times of all connecting services.
11) Queries or concerns regarding the Southeastern part of your journey should be addressed to Southeastern’s customer service team on 0800 783 4548 or PO Box 286, Plymouth, PL4 6WU. Please note that to deal with your query Southeastern may require evidence that you were travelling on a Southeastern service.
* are stations served by the Fastrack bus to take you to Ebbsfleet.
2) The Southeastern services covered by your Eurostar ticket are those services operating either (i) between the stations shown on the attached map and Ashford International, or (ii) between the stations shown on the attached map and those Southeastern stations providing a link bus to Ebbsfleet International, which are currently Dartford*, Gravesend*, Greenhithe*, Northfleet* and Swanscombe*.
3) Please note that Northfleet station is a 15 minute walk from either a Fastrack bus stop or Ebbsfleet International. It is recommended that this station not be used as an interchange if you are unable to manage this walk.
4) Your Eurostar ticket only entitles you to travel in standard class on Southeastern, regardless of your class of travel on Eurostar. If you wish to upgrade to first class on Southeastern services (where available) you must purchase an upgrade from Southeastern before you travel.
5) You are entitled to travel on Southeastern services in the period 12 hours before the departure time shown on your Eurostar ticket and in the period 12 hours after the arrival time shown on your Eurostar ticket. If you wish to travel outside these times then you will need to buy, at your own cost, a ticket for your journey from Southeastern trains.
6) In order to prove your entitlement to travel on this offer you must produce, when asked by any Southeastern member of staff, the following documents:
- a valid Eurostar ticket showing a departure or arrival time within 12 hours of the commencement of your Southeastern journey; or
- a Eurostar booking confirmation showing that you will be travelling on a Eurostar service with a departure or arrival time within 12 hours of the commencement of your Southeastern journey; and
- a valid passport or European Union identity card.
If you fail to produce both documents when requested then you may be liable to a penalty fare from Southeastern. Any penalty fare shall be your responsibility.
7) No incidental expenses relating to your journey on Southeastern (such as car parking or refreshments) are included in this offer.
8) Eurostar shall not reimburse you for the cost of any tickets you may have already purchased from Southeastern because you were unaware of this offer or otherwise.
9) It is your responsibility to ensure that you allow adequate time for your journey, including making all connections. We strongly advise that you allow at least an hour and a half for your connection from the Southeastern service arrival to the Eurostar check-in time. Please note that Eurostar check-in closes 30 minutes prior to departure.
10) Please note that very early services departing from Ebbsfleet will not be served by the Fastrack bus. Please consult the Fastrack bus timetable. It is your responsibility to check the times of all connecting services.
11) Queries or concerns regarding the Southeastern part of your journey should be addressed to Southeastern’s customer service team on 0800 783 4548 or PO Box 286, Plymouth, PL4 6WU. Please note that to deal with your query Southeastern may require evidence that you were travelling on a Southeastern service.
* are stations served by the Fastrack bus to take you to Ebbsfleet.
.gif)