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Check-in

Check-in, sit down, relax

Ticket collection 

You can either print your tickets at home or collect them at our terminal. If you’re collecting them you’ll need to go to our in-station ticket offices, or make use of one of our quick and easy e-ticket machines.

Find out how to print your tickets at home.
Find out how to use the e-ticket machines.

At the check-in barriers 

When you arrive at the check-in barriers you can either insert your ticket into the machine or, if you’re feeling particularly modern, simply scan in. And don’t worry, if that sounds worryingly technical you can check out our handy animated guide to scanning in here. 
If you need any help at check-in our staff are always around, and we’ll be glad to check you in ourselves.

Baggage

There isn’t a separate check-in for baggage at Eurostar (as long as you haven’t got more than two bags or cases and one piece of hand luggage).
We can explain everything here.

When to check in

This depends mainly on what ticket you have. Unless you’ve been advised otherwise please check in at least 30 minutes or up to 90 minutes before your scheduled departure. You’ll see the full details below but remember that if in doubt, arrive with time to spare. And have a croissant.

Applicable travellers Minimum time before departure
Eurostar™ carte blanche holders

10 minutes

Business Premier travellers

10 minutes

Eurostar™ carte classique holders

30 minutes

Leisure Select travellers

30 minutes

Standard travellers

30 minutes

If you have any special travel needs or will need help getting to the train please approach a member of staff for assistance. See our special travel needs page for more information.

45 minutes

All travellers for Avignon or ski services.

1 hour

 

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